Human Resources Customer Service

Nieves A. George

*** ********** ***** ********, ***# 721 TX 77339

Cell :347-***-**** Email:********@*****.***

Motivated Human Resources professional with over seven years of experience in new hire training, employee relations, corporate compliance and overall HR support. Proven ability to work with senior management to arrange the human resource function within overall business.

AREAS OF EXPERTISE

Employee Relations Organization Development Training and Development Staffing Requirements Sexual Harassment/ EEO Issues Safety Training Team Building VNC Viewer Knowledgeable Cultural Diversity Training Change Forms Knowledgeable , Corporate Compliance Training, New Hire Training, HRIS, Orientation Specialist, Customer Service Skills, Fluent in Spanish, Bi-Lingual Training Specialist, Onboarding Specialist

PROFESSIONAL EXPERIENCE

QSAC Inc… Astoria, NY 2012-2013

Human Resources Assistant

Quality Services for the Autism Community (QSAC) is an award-winning nonprofit organization founded in 1978 by a group of parents confronting inappropriate and limited service options for their children with autism. QSAC has been guided by the principle that every child and adult with autism deserves the highest quality of treatment and care that enables them to live meaningful and fulfilled lives in our society.

Assist in informing new employees of human resource policies and programs as needed. Perform general office support functions

Assist in creating new methods of orientation presentation ie.: sexual harassment and cultural diversity

Perform miscellaneous clerical functions and special projects as assigned

Create, send, and issue swipe cards, passes, and identification cards

Enter new hire information in the human resource system database

Ensure that human resource files and records are maintained in accordance with legal requirements and company policies and procedures

Search employee files in order to obtain information for authorized persons in different departments within the organization

Conduct background checks for potential new hires

Fingerprint potential new hires for the organization and other organizations in New York City and Long Island by the Office of People with Developmental Disabilities (OPWDD)

Royal Express Line Corp… Rego Park, NY 2007-2010 Human Resources Coordinator

New York City Department of Pupil Transportation contracted school bus company, transporting children from the ages of 2-5. Company serves about 12 school districts throughout the city of Queens, New York with a fleet of some 15 vehicles.

Within first year of employment successfully completed the revision of position descriptions, compensation structure and performance management system within the organization

Responsible for the development, implementation and management of all human resources functions within the organization including, employee relations, performance management, sexual harassment policy, compensation and benefits administration, recruitment, training and development

Created and executed numerous projects and reports using Excel and Outlook; used Outlook to help develop a staff reminder for upcoming refresher courses such as: First Aide and CPR, and Excel to help develop a staff phone directory, and Payroll Portal

Direct phone calls within the company from the Office of Pupil Transportation, Department of Education, and Department of Motor Vehicles

Process all employee actions in the company system such as hires, terminations, transfers, personal changes.

Developed and implemented a successful organization-wide training plan

Ensured new employees were oriented to the organization, its policies, and facilities

Provide written and oral translations to the Latino work force

Interceded between employees and supervisors on a daily basis. Ensure overall employee satisfaction by providing a comfortable but confidential HR relationship

EDUCATION

Bachelors in Business Administration- Management May 2010- Plaza College

Contact this candidate