Customer Service Administrative Legal

Summary:

Administrative or Litigation support position where strong communications, organizational, and administrative skills contribute to organizational mission, productivity, and client satisfaction.

Experience in providing automated litigation, clerical, and office management support by handling, front desk, switchboard, multi-line phones and intercoms, information requests, data entry & word processing, electronic filing, billing, mail distribution, reprographics, scanning/imaging, timekeeping, and other office management functions. Experience utilizing PC software and automated litigation tools to catalog, organize and maintain files, documents, and information.

Experience in Government relations and in following established guidelines for handling, processing financial transactions, confidential, and security-sensitive information.

Detail-oriented, multi-tasker. Service-driven: Strives to meet or exceed the expectations of both internal and external customers; personable, effectively communicates with people at all levels. Bi-lingual: English/Spanish.

Education:

Armstrong High School 1987

High School Diploma

Howard University 2001

• Paralegal certificate

Experience:

Randstad US, LLC, Washington, DC May 2016

Receptionist (Temporary)

Provided operational support to client EMD Serono, Inc.’s Washington, DC office handling front desk, security, administrative, office services, and facilities management functions.

Greeted and provided general support to visiting staff and guests.

Performed twice daily site check of all common use areas in maintaining pristine and orderly premises.

Entered service requests in property management online system (VORNADO).

Logged visitor requests in building security system (Kastle).

Maintained and assigned access cards, and visitor badges.

Scheduled conference rooms in OUTLOOK.

Assisted events preparation arranging catering, set-ups and clean-ups following events/meetings.

General maintenance of kitchen and office appliances, i.e., beverage machines, dishwasher, printer/copiers.

Ordered and stocked all kitchen and ensuite restroom supplies and arranged for maintenance of same.

Maintained office directory.

Assisted in the preparation of regularly scheduled reports.

Maintained office filing system (Accounting, Research and Administrative unit files).

Collected, submitted and reconciled expense reports using CONCUR.

Collected and distributed mail; received, distributed and prepared shipments of courier packages.

Organized pantry, and office supply closets; inventoried and ordered supplies, re-stocked items.

Performed ad hoc administrative tasks assisting executive staff where needed.

Marriott Vacations Worldwide Corporation, Washington, DC Apr 2016

Linkage Marketing Executive, Marriott Vacation Club - The Mayflower Hotel

Marketing Coordinator role providing superior customer service, developing offline marketing strategies and conducting meaningful, effective presentations to drive revenue for the business, and assisting in achieving business’ sales targets.

Assisted preparations for Marriott Vacation Club - Washington, DC office opening launch.

Trained to develop marketing skills and to incorporate brand knowledge, strategies, and processes (i.e., outbound calling, appointments, tours, event attendance) to enhance sales to prospective and existing customers.

Assisted Director of Marketing with set-up of annex office at The Mayflower Hotel.

Collated Guest Welcome and Information Packets for use by marketing associates.

Developed offline promotional presentation marketing the Marriott Vacation Club and its latest Luxury and Lifestyle Collection addition – The Mayflower Hotel.

Provided VIP concierge service to existing Marriott Vacation Club owners and Mayflower Hotel patrons to develop strong relationships, and build a loyal customer base.

Five Star Placements, Washington, DC Dec 2015 to Mar 2016

Paralegal

Supported Securities and Exchange Commission at Headquarters in Washington, DC.

Assisted staff attorneys in Office of Market Investigations and Enforcement with investigations and in preparation of enforcement actions.

Handled “Intake and Referrals” to in-house and external agencies (i.e., OSHA, OWB, OIEA, DOJ).

Utilized variety of computer applications, including databases to perform document and data quality reviews, and for file management systems, spreadsheets, and imaging.

Utilized e-discovery resources and Microsoft Office 2010, Adobe Professional, and newer programs, to redact and redline documents.

Performed research using internet and variety of agency-associated databases.

Compiled, prepared, and summarized relevant materials for use by attorneys in discovery and in preparation of motions, briefs and other legal documents. Summarized depositions and other transcripts; maintained case files; indexed, tracked and controlled document discovery (including documents produced and received in discovery); indexed, tracked, and controlled exhibits and other materials at depositions and at trial. Prepared exhibit cross-references. Reviewed documents for relevance and privilege according to established guidelines and criteria.

Worked independently on tasks without the need for continuous input from SEC staff.

Novitex Enterprise Solutions, Arlington, VA Apr 2011 to Dec 2015

Customer Service Associate, Receptionist

Provided administrative, security, and facilities management support to Gartner Inc. (an International IT research and advisory firm), located in Arlington, VA.

Supported VP of Gartner Global Real Estate Operations, facility’s Site Manager, and firm Associates.

Coordinated front desk, catering, travel, and meeting logistics.

Greeted visitors. Maintained visitor logs and badged all guests.

Announced visitors to appropriate party. Directed guests and clients to the waiting area and offered beverages.

Maintained reception area and any adjacent conference areas neat and orderly.

Ordered and re-stocked pantry supplies.

Answered incoming calls. Provided general information and directed to appropriate party or voice mail box.

Maintained and monitored site premises security via security camera and in coordination with building security.

Ensured site visitors and employees adhered to company policies and procedures.

Assigned, monitored badges/access key cards; took photos, processed for badging, uploaded to firm directory.

Received, logged and distributed e-faxes, mail and couriered packages.

Maintained schedule for conference rooms at location.

Monitored parking facilities, generated monthly reports submitted to company VP.

Expedited/escalated Help Desk issues by contacting vendors and building engineers, property management or other appropriate individual(s).

Daily liaised with vendors and property management on product and facility issues.

Maintained databases for asset and other tracking.

Assisted set-up of Conference Rooms for Local and Executive Briefings to include guest registration, catering, whiteboard and Audio/Visual set-ups, seating: classroom or arena style.

Assisted on-boarding of new hires and termination activities for departing employees; and supported Help Desk.

Assisted with mailing, e-mails, and any other clerical projects.

Updated and managed various email distribution lists.

Composed documentations for internal distribution and in preparation of client meetings.

Prepared and provided to senior management data compilation and analysis support with regard to office space utilization and related work flow metrics.

Established strong rapport in associate and client relationships, as well as, with vendors and contractors.

Displayed professionalism and a sense of pride in all aspects of duties and responsibilities.

EEI/Temporary Solutions, Inc., Arlington, VA Sep 2010 to Feb 2011

Administrative Assistant

Supported Arlington County Public Health Department in Arlington, VA.

Conducted patient intake & registration for TB/Chest Clinic in English and Spanish.

Performed data entry in Web Vision and associated databases for medical billing and case management.

Opened new patient files, and assisted Medical Records Specialist with Records Management functions.

Receptionist during non-clinic hours assessed caller or walk-in needs, directing to appropriate contact/agency.

Provided administrative support throughout Public, Environmental Health, and other DHHS offices.

EEI/Temporary Solutions, Inc., Arlington, VA Jul 2010 to Sep 2010

Legal Assistant

Supported Department of Homeland Security, Immigration & Customs Enforcement, Office of Chief Counsel in Arlington, VA.

Handled Reception and Window Duty: accepted & distributed court filings/mail, answered & directed queries to appropriate personnel/agency.

Prepared legal documents and supporting materials at Chief Counsel’s request.

Utilized law enforcement and agency-proprietary databases in support of agency mission.

Daily prepared and processed fingerprint/biometric requests.

Conducted individual and master calendar preparations for hearings before the Executive Office of Immigration Review, and the Board of Immigration Appeals.

Provided Spanish language interpretation.

EEI/Temporary Solutions, Inc., Rockville, MD Apr 2010 to Jul 2010

Principle Administrative Aide (P/t)

Supported Montgomery County Dept. of Health Human Services - Abused Persons Program, Rockville, MD.

Functioned as administrative support to social service agency providing abuse intervention, counseling, and crisis assistance to persons involved in spousal/partner abuse, and to children exposed to domestic and gang violence.

Handled client intake, fee collection.

Received and directed callers/clients to appropriate personnel.

Conducted offender/victim needs assessments, and referrals to other agencies.

Maintained program databases, prepared reports, correspondence, and statistics for distribution.

Coordinated with Sheriff’s Department, courts, Parole & Probation, and State’s Attorney on various matters.

Provided Spanish language interpretation.

U.S. Commerce / Census Bureau, Census 2010, Rockville, MD Apr 2010 to Jun 2010

Enumerator (P/t)

Located, visited non-responsive addresses and determined status of each address on Census Day, April 1, 2010

Verified addresses, locations and existence of housing units as depicted on Census Maps.

Interacted with public in English and Spanish explaining purpose and importance of the Decennial Census.

Conducted in-person and telephonic interviews collecting demographic data for addresses.

Prepared, completed reports and provided feedback to supervisory personnel on field operations.

Holy Cross Hospital, Silver Spring, MD Sep 2009 to Feb 2010

Volunteer

Performed administrative tasks.

Interpreted for Spanish-speaking patients/visitors.

Assisted the Gift Shop store operations as cashier, with merchandising and sales generating revenue earmarked for hospital outreach programs.

Supervised student volunteers.

Sparks Personnel, Bethesda, MD Jul 2009 to Aug 2009

Temporary

Performed as Front Lobby Receptionist/Switchboard Operator at client corporate offices.

Answered, screened and processed incoming calls, efficiently and effectively.

Maintained visitor log. Coordinated visitors (greeting/announcing) and prepared visitor passes, as required.

Received and directed deliveries to Facility Services or other appropriate departments for execution.

Worked with Facility Services, security provider to maintain secure, immaculate premises and lobby.

Handled mass mailings, filing; created forms; interfaced with clients; performed data entry; coordinated catering, seating and set-ups of A/V equipment for conferences/meetings; assisted marketing projects.

SABBATICAL, Takoma Park, MD Nov 2007 to Mar 2009

CACI, Inc., Arlington, VA Jan 2005 to Oct 2007

Paralegal, Analyst

Provided The U.S. Departments of Energy and of Justice support on sensitive licensing & litigation projects.

• Utilized company-proprietary software to review, protect sensitive material.

• Maintained daily spread sheet, and daily tickler of assignments performed for billing purposes.

• Created document reports and searches for trial staff on related cases review.

• Performed data mining, indexing, QC, blowback, coding, data entry, phrase labeling, digesting, redaction, document preparation for imaging, reproductions, and document production tasks.

• Prepared statistical reports quantifying individual and team productivity on assigned tasks.

• Assisted supervisory personnel with distribution, monitoring of assignments, and with training.

Morgan, Lewis & Bockius, LLP, Washington, DC Oct 2003 to Nov 2004

Litigation Paralegal

Handled case management, legal research, document production tasks. Prepared privilege logs.

Responded to inquiries for documents and information during the progression of litigation.

Daily maintained calendars, databases, resource libraries, central and annex records repositories.

Utilized various PC software applications generating correspondence, reports, graphics, and presentation decks.

Created, updated logs of all documents, materials received, and generated. Routed critical items.

Supervised support staff and paralegals by distributing assignments and overseeing performance.

Attended case meetings, providing supervising attorneys with written and oral status reports.

Daily interfaced with vendors, counsel, expert witnesses, court, and agency staffs on litigation support issues.

Operated specialized practice group records department.

Zevnik Horton, LLP, Washington, DC May 1993 to Sep 2003

Paralegal, Records Coordinator

Timekeeper providing legal, administrative support to attorneys on commercial and insurance coverage matters.

Conducted forensic insurance policy reconstruction and analysis.

Handled case management, legal research, document production tasks. Prepared privilege logs.

Responded to inquiries for documents and information during the progression of litigation.

Daily maintained calendars, databases, resource libraries, central and annex records repositories.

Utilized various PC software applications generating correspondence, reports, and visual presentation decks.

Created, updated logs of all documents, materials received, and generated. Routed critical items.

Entered, timekeeper information in billing system, prepared, processed invoices, assisted audits.

Supervised support staff and paralegals by distributing assignments and overseeing performance.

Attended case meetings, providing supervising attorneys with written and oral status reports.

Daily interfaced with vendors, counsel, expert witnesses, court, and agency staffs on litigation support issues.

Operated specialized practice group records department.

Provided administrative support coverage by, screening calls, word processing, filing, and coordinating catering, travel, and transportation for firm attorneys.

Performed other duties and special projects as needed.

Skills:

Hardware: Telecom (ROLM, CBX, CISCO), Dictaphone, reprographics, mail processing, audio/visual equipment.

Software: Accounting: Concur, Web Vision, MX Transcripts, ELITE, Deltek Time Collection, CD Tracker,

Juris Timekeeper, and Quicken;

Property Management: Building Engines, VORNADO, Kastle Security Systems.

Email/Calendar: Lotus Notes, GroupWise, Entourage, and Outlook.

Internet: Explorer, Netscape, Safari, Foxfire, Chrome, and Opera.

Database/Imaging: ADIIS, PAC & WORKFLOW, Access, InfoPath, Concordance, Summation, iPro, Delta view, Windows Fax &Scan, MS Image Writer, JFS Litigators’ Notebook, Live Notes, DocsOpen, iManage, RMS 3.0, File maker Pro, and SharePoint.

Processing: Mac Pac, WordPerfect, MS Word, Excel, and Easy Lobby Badge maker.

Publishing: Works, PowerPoint, Publisher, Harvard Graphics, Quark, XPS Viewer,

Adobe Acrobat, and Photoshop.

Visual: Windows Media, Expression Media, HP Photosmart Studio, Flat Screen Panel Reservations & Events Banner System.

Systems: DOS, MAC, and Windows 3.1 to 8 / MS Office Suite 1995-2013 / ME / Vista / XP/ Enterprise.

Other: Westlaw Certificate awarded 11/2003. West/Thomson Business, Washington, DC

Demonstrated knowledge in use of legal research databases to query, retrieve, and verify legal citations.

MS Office Suite / Windows certificates awarded 2/2001. New Horizons Computer Learning Center, McLean, VA

Demonstrated mastery of computer applications, operating systems: Microsoft Office Suite and Windows.

Business Administration, 6/1992. Strayer College, Washington, DC

Successful completion of Accounting and Communication courses working toward earning Associate degree.

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