Administrative/Office Managment
Resume:
Eric Almeida
Bernardston, MA **337
*******.*****@*****.***
Education:
University of Massachusetts, Amherst May 2007
Bachelor of Arts in Psychology
Work History:
Cohn & Company Real Estate Agency– Greenfield, MA
Administrative Assistant Jun 2015 – May 2016
Oversee receptionist area, including responding to telephone and in-person requests for information and greeting visitors
Data entry into online real estate database MLS PIN
Creating listing sheets using Microsoft Excel for new properties for consumers
Preparing and submitting bulk mailings per USPS regulations
Creating listing folders for agents to use for new properties
Creating home advertisements, brochures and presentations using Microsoft Publisher & PowerPoint
Drafting purchase and sale documents using Microsoft Word for agents
Drafting and submitting weekly advertisements for the local newspaper
Assist with drafting copy for radio advertising
Updating and maintaining website to reflect open houses along with changes in price, home status and images
Creating Visual Tours® for properties
Assisted with office transition to Google Apps For Work® email service
Assisting with design and development of a modernized company website
Providing technical support for issues involving office computers, phones system, copier/scanner, wireless internet, and mobile devices
Maintaining office files and replenishing documents as needed Hampshire Hospitality Group – Hadley, MA
Sales Manager Jun 2014 - Jun 2015
Negotiated contracts for services offered by hotels for social groups, corporations, government agencies & local educational institutions
Coordinated among management teams between seven hotels throughout the Amherst/Hadley/Northampton area
Built and maintained existing group accounts
Attended local area events to develop business connections with the community Front Desk Supervisor – Econo Lodge Feb 2014 - Jun 2014 Includes all Guest Service Associate responsibilities
Trained new employees
Created tracking for employee incentives
Maintained interdepartmental communication
Guest Service Associate – Econo Lodge Jan 2010 - Feb 2014
Efficiently assisted guests during check in and check out
Received 114 documented guest compliments for performance
Resolved guest complaints, ensuring guest satisfaction
Phone reservations completed quickly and accurately
Input group and corporate information from sales department
Captured new corporate clients and extended stay guests
Increased efficiency of management of self-storage facility on premises
Employee of the Year - 2013
Employee of the Quarter – Q1 2011, Q2 2013
Volunteer Work:
Town of Bernardston
Planning Board, Chairman Mar 2013 - Aug 2015
Abided by Massachusetts Open Meeting Law
Reviewed and updated existing zoning bylaws
Held public meetings for proposed changes to zoning bylaws
Attended town elections to promote changes to zoning bylaws in order to receive sufficient voter approval to enact bylaws
Coordinated with other boards on town wide projects (Master Plan, Green Community Designation, etc.)
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