Manager Microsoft Office
Resume:
Plano TX *****
Email: **********@*****.***
Jered Case
Technical Skills
Known Tools
Microsoft Office Suite (Word, Access, Excel, PowerPoint, Outlook, Project)
Keynote, Gomez, Tealeaf, Omniture, AppDynamics
HP Service Desk, BAC, BSM
Microstrategy, CSM
Peoplesoft,HP BSM,, Quickbooks
VMWare, Altiris, Norton Ghost, Linux
Experience
Acuity Surgical Director of Technology
2014 Acuity Surgical Dallas, TX
Responsible for Designing, Management, Delivery, and Support of all IT infrastructure.
Responsible for leading PMO for new medical device products.
Interfacing with Industry leading Surgeons to bring ideas and patents into reality.
Supply Chain Management
FDA Compliance and Quality System Management
Sprint.com Techops
2009 Sprint Overland Park, KS
Responsible for ensuring stability of the Sprint.com website in a 24/7 capacity.
Responsible for reporting and tracking of Sprint.com P1 and P2 issues. And communicating status to the Director and above level.
Utilizing multiple tools to optimize the experience for the customers helping drive customers away from calling care.
Responsible for supporting the Store, Digital Lounge and Community sites, which are high access, and revenue impacting areas of the site.
Tracks down customer issues utilizing Tealeaf, and other best in class tools to ensure customer satisfaction and issue resolution.
Supported Releases 24/7.
Supported Sprint’s biggest website redesign both time wise and financially, assisting with ensuring stability across all areas.
Researched, presented, planned, negotiated, and drove the change from a major monitoring tool to a best in class competitor.
Vendor Manager, and application manager for a best in class monitoring system Gomez.
eCare UAT testing
2008 Sprint (via Comsys) Overland Park, KS
Tested various aspects of the user experience through regression, and application specific projects.
Last line of checks before content reaches the customer so detail is critical.
Responsible to work closely with the business to verify experience is as designed.
Responsible for doing what is needed to provide fixes to defects within a reasonable timeframe including leading and organizing groups.
Critical knowledge of Sprint’s ESN Swap and Registration web applications.
Knowledge of Sprint’s ticketing and escalation process.
Handheld Content Certification
2007 Sprint (via Modis) Lenexa, KS
Certified Content from Sprint’s Content partners, including EA, Gameloft, Sony, Disney, and many others.
Responsible for identifying and resolving issues between Sprint, Content partners, and Motricity (who facilitated end user interaction via the in content links).
Worked closely with 3rd party vendors on a weekly basis to ensure swift issue resolution.
Education
2013 Graduated Strayer University Magna Cum Laude
Bachelor of Science – Computer Security and Forensics
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