Data Entry Customer Service
Resume:
Johnetta Broadhurst
Rochester, NY 14624
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Special Qualifications:
* Customer Service and Collection Skills, In/Outbound Calls 3 1/2 years
* Knowledge of Me dent\ IDX & Omega/ Kovis/ Retrieval/ Mysis,E-Paces, AS400, People soft
* Knowledge of Microsoft Word/ Windows 95/97/98/00/03
* Introduction to Access and Excel
* Data Entry Rate 10,000 KSPH
* Extremely Accurate Keyboarding Skills
* Mailroom Experience with sorting documents, packages, keeping logs, monitor
inventory
Billing Specialist:
* NYS Certified Coding Specialist (CCS) & Medical Billing Specialist
* WC Claims, Medicaid/Medicare, Blues, Preferred Care and Commercial Insurances
* Charging/posting payments, process payments, balancing accounts
* Heavy data entry, apply payments to accounts
* ICD9/ CPT 4 Insurance Coding Medical Terminology/ Procedure Guidelines
Medical Secretary & Dental Secretary:
* Greeting Patients
* Process Claims for billing
* Heavy Data Entry
* Computer Scheduling
* Triage calls/ Working a multiple line Switch Board
* Taking prescription orders
* Referrals/ Co-pays/ Patient Registration
* General Office duties including Medical/Dental Receptionist and Pediatric Practice
Health Information Management:
* Record Retrieving & Indexing
* Patient Abstracting & Filing
* Heavy Data Entry
* Working closely with doctors
EDUCATION
Bryant & Stratton Career College
Associates Degree in Medical Administrative Assistance, Class of 2004
Monroe 2-Orleans BOCES, Adult Education Center May 2000
Certificate- Medical Billing Employment Training Program with studies, which include Medical
Procedures, Medical Terminology, Individual Plans and Coverage, Billing Guidelines, and ICD9 CPT 4 Insurance Coding
Monroe 2-Orleans BOCES, Adult Education Center January 2000
Certificate- Information Processing 12-week Employment Training Program with studies that included:
Alpha-Numeric, Keyboarding Skills, Practice Database Projects: Data Entry, Printing, Editing/Verifying, Lab Practice and Timing with Concentration on speed and Accuracy. Telephone Techniques and Introduction to Medical Billing with Medical Billing Components Included.
EMPLOYMENT HISTORY
Access Associate (Senior, Genesee Mental Health (RGH) 12/2012 to Current
Heavy Data Entry of all patient appointment slips, handle/monitor call queues, and call logs, and assist Intake with all appointments for new patients(300 plus calls daily), scheduling appointments all for Children & Youth Clinic, and all Adult Medical and Therapist appointments. Order all Bus passes through MAS. Cancelling/Rescheduling of all appointments. Doing payroll thru Kronos weekly for 34 staff members. Updating the system with all patient demographics, coding all encounters, insurance verification, EOB/Denial process of all claims, doing Kronos payroll systems, distributing paychecks, claim resolution, charge entry/payment posting, referrals to any other agencies, check patient in/out, all script request, prior authorizations, prescriptions request, type all letters and send all discharge letters/summaries, heavy data entry, enter all treatment plans, confirm and mail pt appt dates, etc.
Department Secretary (Lead), Unity Health System July 2010 to October 2012
*Schedule appointment books for 6 Dr.s and 3 primary therapist, heavy data entry of all med logs, schedules all Drug Test/Alcohol test for Drug Treament Court/Parole. Intake all patient information, Enter all treatment plan information, assist with medication clinic, take all script request, prior auths, write/print letters, schedule all evaluations and f/up appointments, referrals to any other agencies, check patient in/out, charge entry and payment posting, coding all encounter forms for dx.
Scheduler/Med Secretary, A. Jordan Health Center April 2006 to May 09
*Greet Pts-heavy pt volume, schedule appointments, post payments, heavy Icd-9 Coding, billing and claims processing, heavy charge entry, check and verify insurance information, deal with collection payments on past due accts. HIPPA Compliant-pt confidentiality, take co-pays, triage phone calls, medication review, coping, filing, heavy data entry, processing heavy claim volume, confirm and mail pt appt dates, HIV Pt assessments, and intakes and various office duties.
Customer Service Kellys Temp B&L/Coopervision
January 2003 through April 2005
*Taking prescription contact lens orders from Dr. offices all over US in a queue through order entry system.
Patient Caretaker Private Case December 2002 to Present
Medical Customer Service Horizon December 2000 through November 2002
*Taking inbound calls from local insurance companies using IDX Systems
*Explaining billing process and charge entry, collection processing, posting payments, CPT-4, ICD-9 coding
*Diagnosis coding, heavy data entry, processing
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