Customer Service Sales

PAUL BROTHE

**** ******* **. #** *** Gardens, NY 11415 Tel. 720-***-**** email:*******@***.***

Extensive management experience both in operations and finance, working with diverse locations, and all levels of employee groups to improve operational effectiveness, quality, service, and revenues.

Key Attributes

Financial Management – P&L Responsibilities, Internal Audit, Cost Accountant, Budgets

Resource Allocation – International HR, Personnel Management, Facilities Management, Logistics, Equipment

Compliance – Sarbanes-Oxley, GAAP, Union Requirements

Leadership – Staff/Team Development, Cross Department and International Collaboration, Third Party

AREAS OF EXPERTISE

Executive Level Leadership

Facilities Management

Distance Management

RFP/RFQ Management

Financial Analysis

Budget Prep and Monitoring

Labor Union Negotiations

Manage Diverse Interests

Due Diligence

Financial Reporting

Customer Service

Contract Negotiations

New Business Initiatives

Integration

Contractor/3rd Party oversight

PROFESSIONAL EXPERIENCE

EIGEN ARTS, 2013-2015

President, Jersey City, NJ

Full P&L responsibility and accounting using QuickBooks

Led manufacturing operations in Jersey City and imports from China on behalf of major retailers (Crate and Barrel, Williams Sonoma, and Anthropologie)

Led a predominately Spanish speaking staff to achieve quality and consistent outputs

Planned and implemented social media marketing on Facebook, Instagram and Pinterest

Developed successful new products accounting for 50% of sales

Attracted new customers resulting in a 40% increase in the customer base

NERO DEVELOPMENT AND SERVICES, GmbH, 2009 – 2012

Managing Director & SVP Worldwide Services, Karlsbad, Germany

Managing Director (Geschäftsführer) for all operations within the largest Nero entity of approximately 400 people

Successfully restructured the operations utilizing government programs, resulting in decreased costs and improved efficiency

As Senior Vice President for Worldwide Services, responsible for all Human Resources, IT, Facilities, Documentation & Translation and Customer Service across all Nero entities, with teams located in Germany, China, Japan and the United States

QUARK. INC, 2008 – 2009

SVP Customer Service and Operations, Denver, CO

Responsible for Quark’s customer service, technical support, product supply chain operations, and professional service – a staff of approximately 100 people

Consolidated operations in Japan, India, Switzerland and the United States to two call centers

Successfully realigned the customer support web site, implemented a virtual knowledge base, customer self help and on-line chat functions to anticipate a 40% reduction in call center staff and a 50% budget reduction, without compromising customer service

Implemented product packaging changes, resulting in a 30% decrease in overall packaging costs.

Continued management oversight of the India development center

PAUL BROTHE (Page 2)

QUARK. INC, 2007 – 2008

Managing Director India Operations, Denver, CO/Chandigarh, India

Led Quark’s India Operations, including R&D, QA, Customer Support and Administrative functions - a combined staff of 440 employees

Successfully restructured the India Operations, achieving a 50% reduction in both employee headcount and overall operations costs

Established and implemented process improvements, and monitored operational results

Achieved increased productivity per person and delivered on all engineering deadlines

Increased employee morale and engagement, which led to a decrease in attrition

McDATA, INC.

Vice President Operations/Integration/Manufacturing/EMEA Sales, Broomfield, CO/Munich, Germany/London, England, 2005-2007

Planned and implemented all aspects of integration of acquisition of CNT employees and operations in Europe

Interim Vice President of Manufacturing - led manufacturing and fulfillment processes, achieving all production targets during period of highest production volume, while accommodating multi-sub-contractor relationships

Interim Vice President of Central EMEA Sales, based in Munich, Germany - guided sales team to achieve increased quarter over quarter sales despite 30% loss of team members upon announcement of corporate acquisition by Brocade

Consolidated facilities closing nine offices across Europe, facilitating 15% reduction in overall workforce, which substantially decreased costs and improved employee productivity

Negotiated new leases for existing facilities

Located, negotiated a new facility to consolidate the staff in London, a site which required full build out of a newly constructed building – engaging and overseeing a design/build company

Directed expansion of London and Munich offices to twice their prior size to accommodate not only combined staff, but also full customer demonstration facilities

Vice President Quality, Service, and Business Process, Broomfield, CO, 2004-2005

Directed all aspects of corporate quality, customer service, and business process improvement activities, including Enterprise Change Control, Failure Analysis, OEM qualification process, ISO, RoHS, WEEE

Consolidated Level 1, 2, and 3 customer support to single facility, achieving synergies between groups which enabled cross training, back filling, and enhanced customer experience

Arranged with largest contract manufacturer to include McDATA employees in their Six Sigma program at no cost

Implemented process improvement programs, which consistently improved quarter over quarter failure analysis results and faster OEM qualification

Director, General Auditor, Broomfield, CO, 2001-2004

Reporting directly to Board of Directors, accountable for conducting audits in all domestic and international business units

Established the internal audit function. Recognized by PWC for early adoption and innovation in implementing Sarbanes-Oxley compliance procedures

Directed successful integration of two California based corporations

USWEST TELECOMMUNICATIONS

DIRECTOR AND VARIOUS POSITIONS, 1979-2001

Held director level positions in IT (internal development projects), Marketing (large business customer group) and Internal Audit (international and domestic audits), in addition to roles in customer service and cost accounting.

EDUCATION

MS, International Business, University of Colorado-Denver 1999, MS, Finance, University of Colorado-Denver 1988

BS, Finance, Metropolitan State College of Denver 1986

COMMUNITY ACTIVITIES

Institute of Internal Auditors - Board of Governors, St. John’s Cathedral – Treasurer/Vestry Member, The Center - Board Member/Chair, Old San Rafael Neighborhood Org. – Founder/Board Member/President, Historic Denver – Board Member

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