Customer Service Manager

Orlando Rogers

*** **** ****** ***# ** Williamston NC 27982 252-***-**** **************@*****.***

Objective

To obtain a position where I can maximize my multiplayer plant operations and warehouse management skills, quality assurance, program development, training experience, customer service, and continued success in shipping and receiving environment.

Education

United States Marine Corp Automated Logistics Specialist

Miller Motto College BS in Business Management

Justice Fellowship Bible College Doctoral in Theology

Qualifications Summary

Accomplished, credential plant operations, professional with 20 years’ experience in working in fast paced environments, demanding strong, organization, technical, and interpersonal skills. Trustworthy, ethical and discreet: committed to superior customer service. Confident and poised in interactions with individuals at all levels.

Detail-oriented and resourceful in completing projects: able to multi-task effectively.

Skilled in ensuring a safe work environment, overseeing product quality and packaging, equipment maintenance requirement, meeting production schedules, and coordination operator training. Strong team leadership with excellent mechanical and troubleshooting skills.

Technical Proficiency

Windows 2000, Excel, Power Point, Microsoft Office, Internet Web Base Applications, Outlook, and Warehouse Management Systems, AS-400.

Experience Highlights

Business & Warehouse Management

Promoted rapidly from warehouse clerk to warehouse manager

Manage a full service Department of approximately 20 staff members encompassing shipping and receiving,

Accomplished, credential plant operations, professional with 20 years’ experience in working in fast paced environments, demanding strong, organization, technical, and interpersonal skills. Trustworthy, ethical and discreet: committed to superior customer service. Confident and poised in interactions with individuals at all levels.

Detail-oriented and resourceful in completing projects: able to multi-task effectively.

Skilled in ensuring a safe work environment, overseeing product quality and packaging, equipment maintenance requirement, meeting production schedules, and coordination operator training. Strong team leadership with excellent mechanical and troubleshooting skills.

Interviewed, hired trained and dismissed personnel: performed evaluations and decided on salary increases and

promotions; reprimanded by enforcing policies as necessary.

Researched and negotiated trucking/carrier bid contracts based on costs and point-to-point destination procedures

resulting in 45%cost reduction, incidents of damaged product, and improved customer relations.

Coordinated all phases of warehouse management including, but not limited to, shipping budgets/schedules,

crating of product, on-site inventory, set up and installation of displays.

Troubleshot and resolved problems mediated staff disputes, and handled customer complaints.

Customer Service

Offering productive and friendly services that enhance team performance and ensure a professional customer focused image for employers

Demonstrated the ability to maintain composure and work efficiently in a fast-paced environment while

Preserving strict confidentiality

Managed customer relations and provided exemplary service to all customers

Administrative Support

Ensuring optimal procedures and workflow operations, experience in organizational leadership

Coordinated and managed multiple priorities and projects

Maintained accurate, up-to-date, confidential files

Maintained journals provided telephone support, investigated and resolved problems.

Security

Producing a safe environment for customer and staff by providing personal and asset protection vial advance security, detail inspections, investigations, and emergency response

Accounted for Safety of Equipment valued at 250,000+

Strengthening, knowledge and proper execution of ergonomics, OSHA, Workplace Violence, Emergency

Response plans, and hazard Communication.

Work Experience

WILLIAM SPICER’S CONT 2011-NOW

Virgina Beach,VA

Warehouse Supervisor

Stocking warehouse and put away, pulling orders, loading and unloading trucks.

Supervise a total of 10-15 personnel daily.

Driven the equipments and deliver supply to the job site.

Take away trash and cleanup.

Receive all product that are coming in daily,counting and stocking it.

Helping customer with there order,when they come and pit them up.

Safety is a big part of it.With OSHA regulation.Total of 10 employees.

Ann’s House of Nuts

Robersonville, NC 2008-2011

Warehouse Supervisor

Communicated and negotiated with all outside vendors

Negotiated with shipping carriers to ensure the safe and cost effective transport of orders

Resolved account discrepancies, delivery issues, and delivery personnel complaints

Established and maintained strong client base as a result of dedicated customer service activity

Supervised a total of 18-25 personnel on a daily basis

Tranportation of 1-10 trucks location and movement.

Dealing with all types of peanuts.

Dalitile

Raleigh, NC 2005-2008

Shipping and Receiving Supervisor

Managed all operations inside and outside the facility

Supervised and coordinated all building maintenance projects

Directed all aspects of merchandise shipping and receiving operations using all outside carriers

Oversaw all operations to include purchasing, security, housekeeping, shipping and receiving and

improvement projects

Directed and monitored a $32 million, 80,000 sq. ft. facility

Supervised approximately 25 personnel on a daily basis

HARRIS CORPORATION(Government Contractor)

Chantilly, Va 1999-2005

Receiving Manager

Managed daily operations of distribution to ensure that material is moved in a timely and cost

effective manner in accordance with Company Policies

Managed operations with budgetary constraints; analyzed and implemented cost reduction measures

as necessary

Maintained Distribution Center activity records to include, lost/damaged shipments and employee on-site

injuries as required for insurance documentation, workers compensation, and company loss production records

Worked with Warehouse Management System and Online Sales

Supervised approximately 10 personnel on a daily basis

SERVICE MERCHANDISE COPORATION

Manassa, Va 1988-1999

Warehouse Manager

Supervised personnel ranging from 100-150 personnel

Maintained a detailed record of all stock and inventory by using receipts, records, bills of lading,

contracts, purchase requests, and shipping documents

Visually inspected all incoming shipment and supplies

Provide quick resolution of all customer disputes regarding incorrect or damaged merchandise

Provide personnel scheduling to accommodate seasonal operations

UNITED STATES MARINE CORP VETERAN 8 Years of Service

REFERENCES UPON REQUEST

WILLING TO RELOCATE

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