Customer Service Representative

Savita Kairamkonda

E-Mail: *************@*****.*********:*************@*****.*** Mobile: +91-987*******

Managerial Assignment – Customer Service & MIS

Over 10 years of experience with record breaking performance

Work Experience

Automotive Exchange Pvt. Ltd. (CarWale), Mumbai

October’09 to September’14

Joined as Car Consultant then shifted to Dealer Coordinator and subsequently got promoted to Assistant Manager and then to Deputy Manager

Job Profile

Was responsible to handle customer queries and assist them in required way for car buying purpose

Coordinating with car dealers to keep the track of customer needs

Motivating and working closely with each team member to maximize productivity & minimize absenteeism

Responsible for creating and maintaining proper MIS of the entire business

Analyzing data and anticipating problems for various sections of the business

Working closely with the respective team leaders to identify business problems, capturing and analyzing data in order to come up with solutions so as to improve efficiency of the business

Auditing each aspect of the business to ensure adherence to systems & processes at all times

Working closely with the technical team to identify and implement changes to the system as per the changing requirements and challenges of the business

Creating Standard Operating Process document for the business to ensure standardization of the processes

Efficiently coordinated with the other divisions to ensure smooth workflow

Was a part of the core team which worked closely with the head of the business to formulate

oThe Annual Operating Plan for the division

oManpower Planning for the division

oIncrements & Promotions for the division

Ensure proper and timely invoicing

Achievement

Received the Best Performance Award in the year 2010

Received the CEO’s Choice Award for the year 2011

Kaizan Global Services

October’07 to September’09

Worked as Customer Service Representative

Job Profile

Was responsible for sales of Walmart vouchers to UK based clients

Responsible for maintaining

oThe required quality standards

oMaintaining prescribed AHT

Adherence to SOP

Spanco BPO Ltd.

December’04 to August’07

Worked as Customer Service Representative

Job Profile

Responsible for sales of personal loans for Citi Financial

Achieving set targets

Adherence to SOP

Airtel Telecommunications

April’04 to October’04

Worked as Customer Service Associate

Job Profile

Responsible for sales of converting Prepaid connection to Postpaid connection of Airtel

Achieved & overachieved set targets

Adherence to SOP

Computer Knowledge

Good Working knowledge of Microsoft Office

Excellent knowledge of Microsoft Excel

Good Knowledge of SQL programming

ACADEMIC

SSC & HSC

PERSONAL DETAILS

Languages Known: English, Hindi, Marathi, Telugu

Date of Birth: 21st September 1987

Marital Status: Married

Height: 168cm

Location: 302, Hallmark Rejoice, Mathrushri Housing Colony, Puppalguda, Narsingi Road, Hyderabad -500089.

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