Operations Executive, CRM Executive

AMIT BHARDWAJ

E-***/***, TAGORE GARDEN, NEW DELHI-110027

Tel (M): 981*******, 783-***-****

E-mail ID: acu1go@r.postjobfree.com

OBJECTIVE: To work with multinational organization to sharpen my analytical skills in the changing market scenario to gain a global perspective in the commercial environment.

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.WORK EXPERIENCE

Previous Job Profile

Organization : PEARLS

Period : JULY 2005 TO OCTOBER 2015

Designation : EXECUTIVE (CRM & OPERATIONS)

Working with PEARLS, as a Executive (CMR & Operations). The brand name is “PEARLS” with diversified business activities like Insurance (corporate partner of Om Kotak Mahindra), Manufacturing of Spices and Magnetic Health Care Gaskets, Infrastructure development with OMAXE, BEST INFRASTRUCTURE LTD, Hospitality services and Real Estate Business

Handling routine correspondence.

Preparation of monthly MIS for the management for effective decision making.

Application of organization policies as per guidelines issued.

Monitoring progress whether work is done according to guidelines issued and giving feedback and suggestions for improvement of productivity.

Co-ordination with other departments related to work.

Resolving Various Queries of customers related with work either through mail, walk-in or telephonically

Develop CRM technologies to help the organization market their products effectively and communicate with all customers

Identify the deviations in implementing the set CRM plans and help them correct the mistakes

Prepare progress evaluation reports every week and present an overview about the project's proceedings.

Documentation verification like allotment letter, buyer & seller agreement.

To follow up for the payments

Handling Information desk and intimating about the projects.

Managing Customer Database of more than 500 Clients.

Handle and manage all after sales back office functions

Other miscellaneous work as assigned by seniors.

Post Graduate Diploma in Computer Applications from ICE.

English Typing with speed of 45 w.p.m.

Computer Typing with speed of 6000-8000 strokes.

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Degree / Diploma

University / Institute

Secondary School Examination

C.B.S.E Delhi (YEAR 1995)

Senior Secondary School Examination

C.B.S.E Delhi (YEAR 1997)

Graduation B.COM

Delhi University, 2000

Post Graduation Diploma in Business Administration(HR)

Symbiosis Centre of Distance Learning (2005)

A productive team member with the flexibility and attitude to perform equally well with or without supervision.

Combine patience and persistence with well-developed learning skills to enhance knowledge, abilities and value to employer.

Father’s Name : Avinash Bhardwaj

Date of Birth : 23rd October 1979

Marital status : Single

Linguistic Proficiency : English, Hindi

Areas of Interest : Listening Music & reading Educational Books

Declaration

I hereby declare that the above mentioned statements are true to the best of my knowledge.

(AMIT BHARDWAJ)

Place: New Delhi

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