[Dominique D. Fields]

**** ***** *****, ***. *

Harrisonburg, VA~22801

1-540-***-****

acu1g9@r.postjobfree.com

Objective

To obtain a full-time position with a company, which will benefit from my excellent communication, interpersonal, and administrative skills.

Relevant Skills

Conversational Spanish communication skills

Microsoft Office 2013: Word, Excel, Access, and Power Point

Internet Explorer, Mozilla Firefox, and Google Chrome

Email correspondence, fax, copy, scan, print, research, and related clerical skills

Detail and action-oriented; organizational, planning, and time management skills

Leadership and collaborative skills to achieve company objectives; can also work well independently; problem solver and strong conflict resolution skills

Punctual, professional, and diplomatic

Ability to uphold client and company confidentiality to ensure dual trust

General accounting, mathematical, and analytical skills

Relevant Coursework

Intro to Business Intermediate Spanish

Principles of Information Systems Spanish Composition

Principles of Accounting Advanced Spanish Grammar

Intro to Marketing Microeconomics & Macroeconomics

Education

Piedmont Virginia Community College, Charlottesville, VA~22903

A.S. Business Administration, 2014-2017

Recipient of the PVCC Educational Foundation Scholarship

Experience

2012-2014 Food Lion, Grottoes, VA~24441

Office Assistant

Greeted customers promptly upon entrance. Completed product returns, exchanges, refunds, and issuance of store credits. Processed Western Union money orders; WIC, lottery winnings; company rain checks; as well as a variety of other payment methods. Resolved customer complaints effectively and implemented company protocol in resolving customer grievances. Collaborated with coworkers and management to ensure daily duties were completed thoroughly. Supervised retail employees and ensured lunch breaks were taken on time. Referred customers to respective location in the store when a product inquiry was made. Communicated with and forwarded incoming and outgoing calls to appropriate departments. Successfully completed ongoing online training and on the job training before deadlines. Reconciled cash registers at the end of each shift. Maintained and accounted for safe contents.

Specialty Merchandiser Associate

Maintained specialty products in a secure location to protect company inventory. Replenished stock when minimum amount was available to ensure availability of products to customers. Maintained an organized department.

Collaborated with coworkers to ensure efficiency and teamwork.

Adhered to company procedures at all times.

Retail Pricing Associate

Assisted Retail Pricing Manager with inserting new price tags on individual products based on current sale. Ensured accuracy when replacing price tags by matching SKU numbers on tags to products. Worked quickly and efficiently to ensure products were labeled accordingly in a timely manner to improve

company profits and customer satisfaction.

Cashier

Processed customer orders quickly and with a warm demeanor. Ensured maximum company profit by scanning customer carts and collecting every item to scan for sale. Arrived on time for each shift. Offered assistance to other departments during slow periods. Encouraged coworkers to maintain a positive and friendly demeanor towards clientele.

2011-2012 Obaugh Chevrolet, Waynesboro, VA ~22980

Receptionist

Answered incoming calls and directed them to requested department. Scanned customer invoices into company computer system to maintain and organize service orders. Processed a variety of credit/debit and cash payments utilizing ADP software. Corresponded with multiple departments within the dealership to ensure completeness and accuracy of patron files and service records. Collaborated with Auto Body department to ensure reimbursement of insurance claims. Scanned outdated files into company computer system before shredding. Assisted with the Accounts Receivables & Accounts Payables, and Tags and Titles department once my shift tasks were completed.

2007-2010 Waynesboro City Public Schools, Waynesboro, VA~22980

Instructional Aide and Substitute

Taught curriculum in small groups to reinforce material. Organized and managed small groups of students to accomplish daily instructional goals.

Enforced school policy to ensure safety of students. Proctored standardized tests. Tutored in small groups and individual students.

2005-2007 South River Grill and Wine Shop, Waynesboro, VA~22980

Cocktail Server

Greeted customers with a warm and friendly salutation. Escorted patrons to preferred seating location. Suggested company drink and food specials to increase customer awareness of menu variety. Verified age of patron requesting alcoholic beverage before serving. Input accurate food and beverage orders into computer system. Delivered correct orders to respective patrons.

Provided excellent and assertive customer service. Maintained an orderly and clean work station and uniform. Completed nightly side work before the end of each shift.

2003-2004 Food Lion, Staunton, VA ~24401

Cashier

Greeted customers promptly and with a smile. Processed patron orders efficiently and accurately. Arrived to each shift on time. Processed multiple payment methods such as debit and credit cards, checks, WIC, etc. Resolved customer complaints by consulting the respective Manager.

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