Oshandra K. Hill

**** ** ****** ****** 580-***-****

Lawton, OK 73505 acu1f5@r.postjobfree.com

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QUALIFICATIONS

Adapt to all healthcare environments.

Coordinate patients’ appointments referrals and follow up appointments.

Provided excellent sales in telemarketing

Excel in general office duties

EDUCATION

Associate of Science in Healthcare Administration Services

Colorado Technical University, Colorado Springs, CO September 2016

Computers and Information Technology Literacy

Introduction to Healthcare Delivery Systems

Medical Terminology

Management Fundamentals

WORK EXPERIENCE

ESW III May 2015 – March 2016

Serco, Lawton, OK

Informed consumers on information needed to process healthcare insurance.

Qualified consumers for healthcare insurance and exemptions.

Provided data entry for complex issue resolutions team.

Met production goals for company.

Patient Services Representative II August 2013-April 2015

OU SW Oklahoma Family Medicine, Lawton, OK

Coordinate schedules as directed to patient requiring multiple services.

Schedule patient appointments by telephone and in person.

Balance and closed cash box daily.

Resolved patient complaints.

Customer Service Representative II May 2007-August 2012

Assurant Solutions, Lawton, OK

Mentor new hires in training class and on call center floor.

Maintained and provided customer contracts in computer database.

Satisfied customers by issuing gift cards, checks, or replaced electronics per warranties.

Answered incoming calls pertaining to warranties on electronics and furniture.

Medical Clerk September 2004-August 2005

Terra Health, Fort Sill, OK

Coded correct immunizations and visits.

Processed mobilizing and demobilizing Soldiers’ to ensure all shots and paperwork are complete and up to date.

Maintained automated files on appointments, attended interventions in providing assistance and health care to patients referred to Medical Evaluation Boards.

Received Soldiers’ complaints, inquiries, and issues with health care process and utilization in both the military and civilian sectors.

Medical Data Processor January 2012-April 2012

Terra Health, Fort Sill, OK

Assisted Soldiers’ returning from Operation Iraqi Freedom in getting medical appointments as needed.

Input incoming Soldiers’ into RACH database.

Created files for each returning Soldier.

Organized and made appointments.

Emergency Room Clerk October 2002-January 2004

Southwestern Medical Center, Lawton, OK

Performed and submitted inventory emergency room supplies as needed.

Specialized in inputting diagnostic, respiratory, and lab test in database per doctors and nurses request.

Verified healthcare insurance for medical purposes.

Answered phones and directed calls to correct department.

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