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Customer Service Manager

Location:
United States
Salary:
45,000 to 55,000
Posted:
May 31, 2016

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Resume:

Joanne H. Fujii

** ****** ******

Wheeling, Illinois 60090

847-***-****

acu1ap@r.postjobfree.com

Objective

To obtain a position with a company that seeks an ambitious, client oriented, career conscious individual where my skills and experience will be utilized toward company growth and profit.

Professional experience

May 2014 to September 2015, Joe Caputo and Sons

Accounts Payable Specialist

Responsible for Full Cycle Account Payable process including posting customer invoices, coordinating check payment process, and vendor payment and management. Provide quality customer service to outside vendors and satellite offices in relation to all A/P inquires.

Ability to work independently and with a team in a fast pace environment with emphasis on accuracy and timeliness.

Track, research, and resolve problems related to account payable processing and vendor inquires in accordance to company policies.

Experience with MS office, Excel, Word Processing and Quick books.

September 2012 to May 2014, Deer Grove Animal Hospital

Receptionist/Assistant Veterinary Technician

All aspects of client reception/customer service including answering phones and client inquiries, scheduling appointments, client check-in and check-out, updating client records, fill prescriptions and non-prescription client requests. Assist technician with patient restraint for blood draws, nail trims, and catheters. Clean and prepare reception area, exam rooms, surgery room, and kennels. Receive, check accuracy of deliveries and re-stock inventory.

1981 to 2008, Northern Trust

Vice President, 27+ years as Account Relationship Manager. Developed and managed 60 independent trust and commercial bank custody relationships across the continental United States. Additional responsibilities included cross-selling of Northern products and services. Instrumental in the development of solutions to meet client needs. Drive the implementation of new services and training to enhance client profitability.

Identified, designed, developed and implemented a new global custody account program for independent trust and custody clients.

Identified and initiated a partner relationship with Northern Trust Securities to develop an Omnibus global trading account for trust and custody clients.

Facilitated training of 1250 employees for 250 client custody accounts on new Corporate Delivery and Response internet system. New CDR system provides vital Merger and Acquisition electronic information real time to the client.

1982 - 1988, Team Leader Merger and Acquisitions

Team leader for Mergers and Acquisitions analysts. Team was responsible for the processing of mandatory and voluntary corporate actions for all domestic and international securities for personal, corporate, and custody clients. Developed and managed policy and procedure for the trust system to ensure all equity and fixed income corporate actions are executed in a timely and accurate manner. Primary Communication Liaison for Portfolio Management and Client Relationship Managers to provide key decision making requirements for all voluntary corporate actions.

Developed and managed employee training program during significant growth period of Mergers and Acquisitions Department. Managed and directed all facets of business development for department.

Lead and coordinated conflict resolution sessions between operations, administrative groups, and analysts to improve operational efficiencies and drive organizational productivity.

Education

DePaul University 1979 - 1980

Truman Junior College 1978 - 1979

Northern Illinois University 1977 - 1978

Finance Major

Volunteer Experience

Agility Junkies, Inc. Non-profit dog training club. Teach new students the art of agility and the team relationship with your dog.



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