Customer Service Manager
Resume:
Feguens Richemond
*** ******* ***. * ***** Pawtucket, RI 02860
***************@*****.***
Objective Summary
Store manager or sales Associate Position where my 8 years of sale experience and skills can be effectively utilized for increased profitability and products sale volume by developing a dynamic team. I also have a strong back ground in Human Resources as a Residential Counselor in different Group Homes throughout the States of Rhode Island and Massachusetts.
Skills
.Communication .Judgment and Decision Making
.Writing .Computers and Electronics
.Speaking .Sales and Marketing
.Customer and Personal service .Critical thinking
.Orientation .Coordination
.Monitoring .Mathematics
Experience
Manager Trainee
Aarons Sales & Lease Providence RI April 27,2015 Present
.Second person in charge of accounting department
.My job is to make sure that the customers pay on their accounts and to not just make their payments but to also do it on time.
Help out the store with taking customers payments and welcoming them into the store.
.I’m responsible to counsel the customers that are not making their payments on time and help them become better customers in the future. Store Manager September 7, 2006 February 2, 2014
King Rentals Providence RI
.Hire, Train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
.Assign employees to specific duties
.Formulates pricing policies, for merchandise according to profitability requirements.
.Plan and prepare work schedules and keep records of employees work schedules and time cards.
.Enforce safety, health and security rules.
.Keep records purchases, sales, and requisitions.
.Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, or in performing customer service.
.Instruct Employees how to handle difficulty and complicated situations.
.Provide customer service by greeting, assisting customers and responding to customer inquiries and complaints.
.Examine merchandise to make sure that it is correctly price, displayed and function as advertised.
Residential Counselor February 2008 July 2014
Bamsi Brockton, Massachusetts
.Complete physical checks and monitor patients to detect abuse, or harmful behavior and report observations to professional staffs.
.Record and maintain patient information such as vital signs, eating habits, behavior progress notes and treatments.
.Provide patients with assistance in bathing, dressing or grooming, demonstrating these skills are necessary.
.Clean or disinfect rooms and furnishings to maintain an orderly environment.
.Restraint or aid patients as necessary to prevent injuries.
.Organize, supervises, or encourages patient participation on educational or recreational activities.
.Perform nursing duties, such as administering medications, measuring vital signs, collecting specimens, or drawing samples.
Education
Charles E. Shea H.S. September 1999 June 2000
Graduated
Johnson & Wales University Providence RI September 2000 June 2002 Associate of Arts: Computer Engineering
Johnson & Wales University Providence RI September 2003 February 2007 Bachelor of Science: Criminal Justice & Leadership Studies Professional References
Bishop Anthony Temple Of Restoration
201-***-**** Cell
Carlos Semedo Regional Vice President At Primerica
508-***-**** Cell
Pastor Kerlan Temple Of Restoration
718-***-**** Cell
Jean Fritznel Rene Senior Residential Counselor & Case Manager
401-***-**** Cell
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