Manager Customer Service
Resume:
**** ** ***** ******* ***** Apt #***
Miami, Florida
*********@*******.***
Delmy Yvette Suarez
Objective
A Managerial position within a creative and progressive hospitality organization, which will allow me to utilize my Executive and Managerial skills acquired through training, education, extensive work experience and leadership skills.
Work Experience
March 2015- November 2015 Ramada Marco Polo Beach Resort Sunny Isles, Florida
Hotel/Condo Relations Manager
Rental contracts for all owners in program are kept current and reviewed with each owner and prospective owner for clarification and signature with supporting insurance and closing documentation
Oversee and assist in renovations of suites: Make recommendations to owners via proposal recommendations based on hotel standards and requirements. Coordinate the scheduling of work to b completed.
1998-2015 Alexander All Suite Oceanfront Resort Miami Beach, Florida
Rental Program Manager 2005 to 2015
Liaison between condo owner and hotel.
Meeting with Reservations and Front Office Manager on daily basis to review arrivals, special requests and rates to insure premium suites are being rented at the highest rates and VIP’s are in appropriate, inspected suites.
Rental contracts for all owners in program are kept current and reviewed with each owner and prospective owner for clarification and signature with supporting insurance and closing documentation
Oversee and assist in renovations of suites: Make recommendations to owners via proposal recommendations based on hotel standards and requirements. Coordinate the scheduling of work to be completed.
2001-2005 Alexander All Suite Oceanfront Resort Miami Beach, Florida
Front Office Manager
Hire, train and develop Associates in pleasant, respectful, professional environment with emphasis on outstanding customer service, sales techniques therefore achieving and exceeding revenue goals.
Establish Pre-Arrival program, increasing revenue and promoting high quality customer service.
Control and review suite blocks, pick up, cut off dates and input all group rooming lists.
Monitor competitors rates daily to proactively adjust rates, based on market demands, produce weekly occupancy forecast analysis.
Monitor hotel rates on all websites to ensure rate parity
1998-2001 Alexander All Suite Oceanfront Resort Miami Beach, Florida
Shula’s Steakhouse Assistant Manager
Responsible for the operations of Shula’s Steakhouse and No Name Lounge, to include scheduling,
hiring, training and development of staff, maintaining the strictest standards.
Secondary responsibilities include mgmt. of Garden Terrace Restaurant and Top of the Falls restaurants.
1979-1998 Dupont Plaza Hotel Miami, Florida
Food and Beverage Director
Responsible for purchasing all food and beverage for daily of operations of the Hotel.
General Cashier: Duties include dropping all bank deposits.
Credit Manager: Customer liaison for Accounts Receivable, keeping receivables current.
Education
1980 North Miami Senior High School North Miami, Florida
High School Graduate- 3.75 Grade Point Average
1982-1984 Miami Dade College Miami, Florida
Associates Degree- Major in Accounting- 3.67 Grade Point Average
References available upon request
Contact this candidate