Sales Engineer

NORMAN R WILCOX

**** *********** *****, ****, ** 16510-3876

H: 814-***-****

C: 814-***-****

*********@***.***

Education

Bachelor of Science Engineering: Kennedy-Western University Thousand Oaks, CA. completed 2005.

Associate of Applied Science: Cuyahoga Community College/ Radiology Cleveland, OH. completed 1993.

Work History

UPMC Hamot Hospital

Radiologic Technologist, 04/2010 to Present

Competent in electronic charting and PACS Imaging.

Monitor radiology activities to insure efficient and effective operation.

Perform administrative work and quality assurance to facilitate the scheduling of patients, accuracy and completeness of records in diagnostic imaging.

Perform radiographic examinations using low dose techniques, technical factors and adjust equipment parameters taking into consideration physical differences in patients.

Safeguard patients by performing all measures to protect from radiation exposure and respect their right to privacy and confidentiality.

Outstanding organizational, analytical and teaching skills; with the ability to perform multiple tasks such as: General Radiology, CT, Interventional Radiology, and Dexascan.

Explore cost saving opportunities and process improvement within the Radiology Department.

Profound knowledge of regular medical office methods and management related to operations of clinics.

Skill in identifying problems and effectively monitoring service contracts with UPMC Urgent Care.

Industrial Sales and Manufacturing

Sales Engineer Manager, 10/2008 to 01/2010

Responsible for the implementation of strategic goals and forecasts to promote manufacturing services that cover a wide spectrum of industries.

Responsible for the development of departmental goals, by constructing strategies to increase sales.

Identified industry needs and established open communication between personnel and key customers.

Execution of strategic plans and projects which support business growth and organizational goals.

Coordination of cross-functional teams for project management.

Implemented LEAN and 6 Sigma processes within manufacturing facilities.

Bayada Nurses Home Health Care

Account Executive, 10/2007 to 09/2008

Successfully marketed skilled and private nursing services to the community in order to promote services and increase referrals.

Responsible for identifying needs for marketing ads, media, and community events.

Identified organizations, physician offices, hospitals, and professional referral sources for marketing contacts.

Coordinated patient information regarding care between physicians, patients, and service office.

Implemented strategies for developing territories, building relationships, and sales presentations in a professional setting.

Heartland Home Care/ Hospice and Infusion Professional Sales Manager/Director, 09/2005 to 10/2007

Responsible for the development of departmental goals, strategies and plans; directed implementation; monitored and assessed results.

Maintained contacts with key referral sources that supported long-term business relationships.

Initiated internal communications to build effective relationships with the Senior Management Teams.

Conducted weekly sales meetings to continually develop sales skills of the sales team.

Evaluated sales calls, presentations, and developed territory plans by directing implementation to manage and support the sales department.

Erie Industrial Supply Company

Professional Sales Engineer /Territory Manager, 12/1998 to 09/2005

Responsible for planning all territory business including routing, setting goals and objectives, solving problems, developing selling strategies, and prioritizing the territory.

Developed new and creative presentations promoting new products to prospective customers.

Attended weekly meetings, periodic applications seminars, and worked with various manufacturing representatives.

Prepared specifications of capital equipment for process improvement.

Symphony Mobilex

Operations Manager, 11/1995 to 12/1998

Responsible for the set-up and operation of a new branch office.

Assigned work and Quality Assurance of images.

Managed budget, performance evaluations and supervised staff meetings.

Responsible for management goals and objectives of the Mobile X-ray and EKG service.

Coordinated the activities and scheduling of personnel, infection control, and radiation safety.

Responsible for development, procedures and operations of PACS digital equipment.

Prepared competency folders, policy and procedures for the Joint Commission requirements.

Established and monitored a working guideline for exposure safety of exam patients.

Cleveland Clinic Foundation Cleveland, OH.

Senior Registered Radiologic Technologist, 04/1991 to 11/1995

Thorough knowledge of computer patient identification, correct exam and billing of x-ray exams.

Performed all general diagnostic radiologic exams, hospital safety, and universal precautions.

Assisted supervisor in reviewing processed films to determine quality and need for additional x-rays.

Taught radiologic technology students equipment handling, x-ray procedures, and quality assurance.

Interacted with physicians, nurses and other health care professionals about x-ray orders in the following specialties: General Radiology, Gastrointestinal, Genitourinary, Surgery/Operating Room, CT, Outpatient Clinic, Dexascan, Pain Management Center, and Interventional Radiology.

Served as Surgical and Genitourinary Specialty Technologist.

Addressed radiology service issues with providers to maintain high quality patient care.

City of Erie Municipal Garage

Welder / Parts Room Attendant, 10/1981 to 12/1988

Welding and fabrication of snowplows, salt spreaders, and various applications for all City of Erie Department vehicles.

Worked in a team environment in the areas of the welding shop, parts room, and body shop.

Repaired and fabricated hydraulic and pneumatic applications on highway equipment.

Developed safety standard practices and general processes for the welding area and employees

Licenses, Certificates

Welding and CNC Programming Certificates Erie, PA.

Registered Radiographer by the ARRT # 274669

CPR Certification Erie, PA. Renewal May, 2014

Class B CDL with Tanker & Air Brakes

Product Training

Carboloy- Application Engineering for Milling and Turning, Basic and Advanced, Detroit, MI

Master Chemical- Cutting and Grinding Fluid Specialist, Toledo OH

Miller/Heiman- Conceptual and Strategic Selling, Toledo, OH

Impact Sales Training Toledo,OH

Parker Pneumatics / Hydraulics - Basic Applications, Cleveland, OH

Graco- Basic Pump Applications, Detroit, MI

AcuRite- Digital Readout and 3 axis CNC Millpower Applications, Jamestown, NY

DSCC- Defense Supply Center Columbus, TKO Training, Columbus, OH

References available upon request

Contact this candidate