Customer Service High School

CURRICULUM VITAE

Bipin Dharamdev gupta

Mobile: +91-828*******

Mumbai

India

Email: *************@*****.***

OBJECTIVE: To provide a seamless, one stop travel service whilst ensuring best customer service. This is conducive for professional work, utilizing my skills, enhancing work and growth in the company

Skills and Strengths

Calm under pressure, always ready to get down to work& quick Learner

Good Communication skills for working with client

Experience in customer service.

Exposure in Travel Industry & Hotel Booking

Work well as a team to achieve company goals

Worked with AMADEUS CRS Booking Environment.

Academic studies

2011 Graduated from Mumbai University in Commerce stream (Bachelor of Management Studies ).

2008 Passed HSC from Maharashtra Board in Commerce stream .

2006 Passed SSC from Maharashtra Board (Marol Academy high school Mumbai)

Additional Qualification

2012 Certificate in Tally ERP9.0

Work Experience

Current Organisation : Thomas Cook

Designation : Corporate Travel Associate

Job Profile : Dealing With All the High cost carrier as well as low cost carrier

Booking flights, issuing tickets for the corporate employees and also

Reissuing the ticket. Dealing Directly With the Client, Handling calls,

Handling E-mails And responding them with specified time frame

Offering with the best possible routing with low fare and son on

Previous Organization:

1)TCS (Tata Consultancy Services)

Designation : Process Associate

Job Profile : Brussels Airlines

Experience : 1 Year

Working on Amadeus CRS System, Handling Queues (Special service request)

like UMNR Assistance Confirmation and pet procedure, quoting fare to the

client for group booking, Ticket issuance and Reissuance handling voluntary and

involuntary Both, Updating Fare Offering Hotel Deals And Updating All the Meda

cases and Meet and Assist Services and so on.

2) Wipro Bpo Ltd .

Designation : Sr. Associate

Experience : 1 Year 10 Months

Job Profile : Singapore Airlines

Working on Amadeus, creating new Pnr, Issuance and

Reissuance of ticket, creating EMDS, updating all types of special service request and dealing with all Meda cases and offering MAAS, Handling online related error, booking

Accommodation offering best available deal to the passenger and helping passenger for

Loyalty programme

After 1 year promoted as Reissue agent wherein we deal with reissuance of new Tickets,

Name correction, adding stopover tax, collecting no show penalty and working on Flight delay for rebooking and reissuance so doing voluntary and involuntary reissue.

2) ADFC PVT LTD.

Designation : Sr. Executive

Experience : 1 Year 02 Months

Job profile : HDFC bank PVT LTD.

Working in Credit Card Department, Dealing with payment

Related Issues providing info related to all type of available

Credit card, collecting payment for the Outstanding, giving info

On available offers in the customer’s account and doing cross

Selling of products like credit card cash on loan, Enhancing the

Card limit, upgrading card depending on the available offers.

Languages Skill:

Spoken & Written: English, Hindi and Marathi.

Personal Particulars

Date of Birth : 14 JAN 1989

Nationality : Indian.

Sex : Male.

Marital Status : Married

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