Technical Support Sales

Pravin Kumar Petlur

************@*****.***

ABOUT ME

SAP SD Certified. An innovative, result-oriented with total 11+ years’ experience which includes

* *** * ****** ** SAP SD support,

* *** ** Supply Chain Management,

3 Yrs 8 months in Tech Support.

OBJECTIVE

To associate with an organization which progresses dynamically, giving me a chance to enhance my skills in the growth of the organization & satisfaction thereof.

Current Employer:

Organization : Tech Mahindra (Aug 2011 – Apr 2016)

Designation : Sr. Software Engineer

Client : BASF

Roles & Responsibilities:

SAP SD OTC Team

•OTC Support: Sale order, delivery, shipment and billing. Providing resolution for SD Incident as per SLA’s

•Business processes: OTC end to end flow. 3rd party sales, Inter-company sales, agency business and merchandise, Master Data issue.

•Incident Management: Providing resolution for SD Incident as per SLA’s. Providing Level2 and Level 3 support for incidents logged by BASF business users.

•Support on Pricing included Material Price, Customer Specific Price, Customer Discounts and Material Discount.

•Support on processing outbound deliveries, processing Good issue, shipping

Point determination, storage location determination, and Route determination.

• Work Knowledge on EDI/IDOC, and Batch jobs.

•Onsite- offshore coordination: Was in Client location, between Jun’2014 – Dec’2014 providing onsite-offshore coordination.

PREVIOUS EXPERIENCE 1.2

Organization : Hewlett Packard OTP (Chennai)

Designation : Sr. Business Process Associate(SCM support)

Aug 2008 – Aug 2011

Roles & Responsibility:

Supported HP’s Imaging and Printing Group (IPG) business. Supply chain support

Basic issues related to office infrastructure like printing invoices, connectivity’s between partners, EDI communication structure etc...

Issues related to Purchasing team (Preq to PO, Material setup issues in SAP, PO issues in SAP etc

Order Fulfillment: Issues related to sales order and delivery.

Integration Tools (Product Completion Partners): Worked on integration tools Seeburger, Gentran, HP Service Bus. Product Completion centers are our company partners and we are dealing with the communication and synching of the data between us and partners.

IDOCs Related to all above Processes: ORDERS, ORDRSP, ORDCHG, DELDOC

User access maintenance: We are the point of contact for users to get the system access (SOX audit compliance)

I have implemented and Green belt project for a monitoring process, where the system errors will be monitored proactively and will be rectified by our team before the error causes revenue impact on business.

This project is based on the EDI communication between systems (FUSION to SAIL, Oracle to Partners system, Partners system to SAP and vice versa etc

PREVIOUS EXPERIENCE 1.1

Organization : Hewlett-Packard GDIC

Designation : Sr. Technical Support Specialist

Feb 2006 to Aug 2008

Responsibility : Troubleshooting HP Computer based on Windows XP OS. Helping Customer to setup HP computers. Troubleshot Internet connectivity, resolved factory shipped Software related queries, etc.

Note: Moved to Hardware Service Team (DMQ) on Nov 06

Description: Approving Hardware dispatches, wherein calls are transferred from Sr. TSE after troubleshooting. We authorize the service and ship the specific defective part to Customer. I was also rewarded for best DMQ agent for the month May 07. We are also working on few more Pilot processes.

•Maintain individual accountability for performance metrics, ensuring ever-increasing levels of productivity and accuracy against established benchmarks.

•Proven experience in developing original ideas, approaches, and solutions to typical, unusual, or difficult situations in a competitive and ever changing business climate.

•To ensure excellent customer satisfaction

•Communicate effectively and dynamically with all team members, ensuring prompt and cooperative resolution of operational problems, and overall efficient management of the business.

•In-depth knowledge of BPO Operations, key metrics like Service Level, Forecast, Productivity, Occupancy.

WORK EXPERIENCE

Organization : Sutherland Global Services(Chennai)

Designation : Sr. Technical Support Engineer

Nov 04 – Dec 05

Description : Troubleshooting Microsoft Windows 98 and Windows XP Operating systems. We also used to troubleshoot and resolve the software related issues that Customer will install. When we will not have the resolution for third party issues, we will do research and callback Customer to resolve issue or transfer to appropriate support for the resolution.

EDUCATIONAL PROFILE

Name of Examination

Board/University

Month and year of passing

Percentage

Class

BCA

JNRV University Rajasthan

2007

61.0%

First Class

Higher Secondary

Karnataka

March 2000

51.0%

2nd Class

Secondary School

C.B.S.E

March 1997

55.0%

2nd Class

Technical Skills

Platform: SAP SD, MDM, SAP SAIL, SAP FUSION, Oracle DOS, Windows 98, Windows 2000 Professional, Windows XP. Window NT, Windows 2000 server, Linux RHEL 4,

Applications: MS EXCEL, MS PowerPoint, SAP (SAIL, FUSION, SCM)

Programming Lang. Known: C, CPP, JAVA, ASP, HTML, SQL, VB, and ABAP.

Additional Skills

Expertise in Transition activities like KT/Reverse KT, Shadowing and Reverse Shadowing

Completed the Coaching Skills training conducted by Equity learning.

Workshop on Analytical and Problem Solving Skills.

CERTIFIED COURSES

•Basic Course in computers (3 months)

•Hardware and Networking Course from IGI (Karnataka).

•Advanced Diploma Course in Hardware and Networking from JETKING (Goa).

•Linux Course RHEL 4 (Basic & System Administration)

•SAP SD - Certified

PERSONAL PROFILE

Date of Birth : 04th Nov 1981

Marital Status : Married

Languages known : ENGLISH, KANNADA, HINDI, MARATHI and TAMIL.

Hobbies : MUSIC, FOOTBALL.

Extra Curricular : Football has always remained my hobby. Many times I have represented my School & College by taking part in Inter school Games, being in charge of intermediate group. Putting in a nutshell I am an extrovert with Good Communication Skills & People Management. Represented state level Project Exhibition at Gulbarga

Talents : Communication, Management and Improvement.

Contact : +91-988*******

References

• Available on request.

DECLARATION

I hereby declare that the information given above is true to the best of my knowledge and I understand that if any of the above information is found to be incorrect it may lead to my disqualification.

Date:

Place: Chennai

Pravin Kumar Petlur

SIGNATURE

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