Customer Service

LATASHA TANIEL WRIGHT

******************@*******.***

OBJECTIVE

Experienced and hardworking Senior Social Worker seeking an opportunity where I can contribute my well rounded Social Work & Customer Service knowledge & experience.

HIGHLIGHTS

MTSU BSW Child Welfare Certification Student Spring 2005 and Fall 2005

Basic Food Handlers Training Course April 2, 2012

OraQuick Advanced Training Program April 25, 2012

HIV Prevention Counseling & Testing Training April 2012

SOAR Training June 2012

Social Work Forum, September 2003-December 2005

Co-Chair, Student Committee and Transportation Services for the International Conference on Cultural Diversity, MTSU Fall and Spring 2005

COMPUTER SKILLS

Proficient in Microsoft Word, Excel, PowerPoint, & Outlook

EDUCATION

University of Tennessee at Knoxville 05/08-08/10

Nashville, TN

Master of Science in Social Work

Middle Tennessee State University 01/08-05/08

Murfreesboro, TN

School Social Work Certification

Middle Tennessee State University 08/03-12/05

Murfreesboro, TN

Bachelor of Social Work with a Double Minor in Psychology and Sociology

Dyersburg State Community College 08/00-05/03 Dyersburg, TN

Associates Degree in Social Work

PROFESSIONAL EXPERIENCE

U.S. Job Corps /CHP International Nashville, TN 5/13-4/16

Senior Administrative Assistant

Serves as the face of the Tennessee Project Office, while being responsible for all aspects of Customer Service.

Responsible for managing Payroll, Preparing Bi-weekly financial reports, Accounts Payable, and Quarterly Property Inventory

Successfully negotiated business contracts resulting in remarkable savings for cost efficiency

Review and change previous contract for tax removal and reimbursements

Review and critique monthly budget reports

Oversees/Trains Administrative office staff for the entire state of Tennessee.

Makes travel accommodations for all state management personnel including the project director, outreach admissions counselors and career transition service staff

Maintained a resources database and assist project director in analysis and execution of operating practice and procedures

Coordinates and directs office services and administrative functions

Ensure all new hire information and other personnel changes are entered into the computer and proper notification forward to payroll and ensure adequate and up-to-date personnel records are maintained

Establish and maintain a human resources database

Forward grievance, request for termination and other critical personnel matters to the project director for recommendation, review and coordinate with the corporate office

Plan and coordinate staff training and development and conferences as needed

Promote development of positive social skills through modeling appropriate behaviors and intervening when appropriate behaviors are observed

Serves as a supply clerk to ensure offices are maintained with adequate supplies and equipment

Street Works, Inc. 06/11-02/13

Early Intervention Services Specialist

Worked to improve the quality of life for people living with HIV/AIDS by ensuring their entry into and staying connected with medical care as soon as possible after diagnosis or re-linkage into care.

Provide services that are culturally and linguistically sensitive.

Establish client eligibility, inform client comprehensively of services, and perform a comprehensive intake/ assessment as required by Ryan White.

Accurately and specifically assess client needs while consequently identifying and eliminating barriers to medical care through referral and resource management.

Developed the relationship between outreach testing staff and the newly diagnosed to facilitate testing opportunities of client’s associates for further identification of infection.

Streamlined the policies and procedures in place to protect clients’ rights, to ensure quality care and to provide HIPPA appropriate confidentiality and anonymity.

Re-assessed client needs every 6 months via care plan revisions.

Transitioned clients into medical case management after EIS intensive assistance period ranging from 12 – 18 months.

Provided clients with access to the highest quality of services through caring, genuine, trained, educated, licensed, and experienced staff.

Provided transportation for medically related appointments

Affiliated Computer Services- A Xerox Company 09/10 - 03/11

Customer Service Assistant

Provides customer service for a call center

Assist customers from inbound calls with issues surrounding their sprint cell phone service including billing and basic troubleshooting

Inform customers of different specials and offers they are qualified to receive

Maintain the goals set forth by the company in regards to statistics

Adhered to the policies and procedures by the company

Department of Children’s Services 1/06 - 01/08

Family Service Worker

Case management of 25 concurrent cases and more than 50 total cases in two years

Facilitated meetings between custodial families, foster families, children, and DCS

Ensured medical, educational, and departmental appointments were made and kept for an average of 25 children and their families

Collaborated with families to develop a legally binding plan to achieve permanency

Available to children and families on a flexible schedule

Using software to maintain social, medical, educational, and court records

Advocated for children in the local juvenile court system

Knowledgeable about DCS policy

Worked with identified community partners to recruit and support foster parents

Equipped parents with the necessary tools to reunify families by coordinating and observing visitations for children in out-of-home placement to ensure meaningful visitations

Transitioned older youth to independent living

Completed and documented home studies

Targeted case management

Provided transportation services as needed for children in State custody

Served as liaison between court and DCS by attending court proceedings daily and collaborating with attorneys and other officials which also included preparing court reports

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