Customer Service Insurance

Joanne Keegan

CSCR II

Weymouth, MA *****

***********@*****.*** - 781-***-****

Professional, well organized, experienced self-starter looking for opportunities utilizing my skills and Experience in a dynamic, customer focused service role

WORK EXPERIENCE

Customer Service Claims Representative II

Arbella Mutual Insurance - August 1998 to May 2016

* Deliver consistent, reliable and knowledgeable service by handling incoming calls for new and existing automobile and home owners' insurance claims

* Effectively communicates with insureds, claimants, insurance companies, and attorney offices to establish and build relationships to help ensure a very positive experience

* Displays effective teamwork and collaboration with other team members, groups and departments by thinking end-to-end in striving to exceed customer expectations

* Performs meticulous data entry within insurance based computer systems, process and distribute checks for departments.

*Works well in a fast paced environment that drives timely and accurate claims processing

* Work closely and exclusively with specific insurance agencies in all communications of claims

* Review new and existing claims materials to help ensure that key criteria are met for further consideration throughout the claims processing lifecycle

* Troubleshoot and field questions of varying complexity as they interface within and throughout the claims process in order to best prescribe the appropriate course of action

* Exhibits strong organizational skills by opening, organizing and distributing faxed documentation to the corresponding claims

* Demonstrate leadership as Mailroom Lead responsible for processing, scanning and distribution of all incoming mail for existing claims or to the proper department

* Utilize a multi-faceted approach with other skills that include printing surcharges, communicating with insurance agents, working closely with the insured, entering repair certifications, and handling intensified appraisals

*Shows a willingness to learn, grow and embrace change to deliver excellence to clients

Contact this candidate