Customer care

CURRICULUM VITAE

BHASKAR RAJA

Address: Plot no 112, 5th Cross Road

M.K.B Nagar, Chennai – 600 039

Phone: +91-988*******

E-mail: acu10n@r.postjobfree.com

PROFESSIONAL PROFILE:

A self motivated, hard working and committed person with experience in training, team building and developing motivational support. Possess leadership skills including managing team and motivating the students to achieve their objectives. An effective communicator within and outside the organization. Well versed in networking. Enjoy being a part of an energetic environment and strive to work in pressurized & challenging environment.

Company Name : SIMS HOSPITAL

Designation : Guest relation Executive

Period : AUG 2015 – Till now

Responsibities:

Meets and greet all guests upon arrival and departure.

Escorts VIP guests to their allocated room and explain the facilities and room features.

Maintains regular contacts with the guests.

Obtains guest feedback on their stay in the hotel. If complaints, takes immediate actions to remedy solutions.

Records daily activities and complaints in the guest relations logbook and informs the respective department heads for immediate actions.

Ensures that all the facilities are available to the guests.

Inspects VIP room status and amenities in good order prior to guests arrival.

Assists and coordinates with Front Office reception to ensure consistent service.

Handles guest complaints immediately and follows up thoroughly.

Company Name : MMC INFOTECH

Designation : Telecalling Executive.

Period : JAN 2014 – AUG 2015

Roles and Responsibilities

Resolve the Credit card issues to retain the Customer’s on behalf of CITI Bank.

Explain about the Credit card Features & Benefits to the Customer.

Handle the irate & high Profile Customer's.

Achieve the Monthly Target's.

Company Name : CITS

Designation : Associate Faculty

Period : May 2012 – Dec 2013.

-Maintaining Network Lab.

-Supporting Branch offices in handling Routers and Switches

-Handling training session for CCNA, CCNP course

-Handled projects like verifying the operations of

(i)Classless and Classful routing protocol in VLSM scenario

(ii)OSPF in single area and multiple area

-Conducting training program on Hardware and Networking (CCNA).

-Conducting Technical Seminars in Engineering Colleges and Corporate.

CAREER SUMMARY:

Company Name : WIPRO

Designation : Network Engineer

Period :Nov 2011 – April 2012

Project Handeled :

Triump with UNINOR (Unitech Wireless Tamil Nadu Private Limited)

Roles and Responsibilities :

Maintaining the Links (MPLS & Internet) with the support of the NOC Team

Logging Tickets to ISP in case of any link issue.

Providing the VPN access connectivity to the clients.

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Company Name : CITS

Designation : Associate Faculty

Period : JAN 2011 – Nov 2011

-Maintaining Network Lab.

-Supporting Branch offices in handling Routers and Switches

-Handling training session for CCNA, CCNP course

-Handled projects like verifying the operations of

(iii)Classless and Classful routing protocol in VLSM scenario

(iv)OSPF in single area and multiple area

-Conducting training program on Hardware and Networking (CCNA).

-Conducting Technical Seminars in Engineering Colleges and Corporate.

Company Name : ORBIT COMMUNICATIONS

Designation : Associate Faculty

Period : Dec 2007 - Dec 2010

Roles and Responsibilities:

Local area network installation (cabling)

Working within computer systems, including troubleshooting for warranty work.

Backup

I.Router IOS

II.NVRAM Configurations.

III.DRAM Configurations.

Installing TFTP SERVER.

- Evaluating and Training the Engineers

-Maintaining Network Lab.

-Supporting Branch offices in handling Routers and Switches

-Handling training session for CCNA, CCNP course

-Handled projects like verifying the operations of

(i) Classless and Classful routing protocol in VLSM scenario

(ii) OSPF in single area and multiple area

-Conducting training program on Hardware and Networking (CCNA).

-Conducting Technical Seminars in Engineering Colleges and Corporate.

Company Name : RATHI COMPUTERS.

Designation : Service Engineer.

Period : Aug 2002 – Dec 2007

Roles and Responsibilities:

Implementation and maintenance of Local Area Network

System assembling and software up gradation

Troubleshooting and installation of Windows XP/2000/2003.

Troubleshooting, configuration and installation on laptops.

Responsible for maintenance of all the desktops, printers and other devices. Configuration, installation and deployment of Servers and PC's.

EDUCATIONAL CREDENTIALS:

Diploma in Computer Application – March 2000 – 60 % - Panimalar Polytechnic, Metha Nagar, Chennai – 29.

B.C.A, (Bachelor of Computer Applications) – May 2003 - First Class – 60% - Madras University, Chennai – 600 005.

PERSONAL PROFILE:

Name: R.Bhaskar raja

Date of Birth : 15th January 1980.

Sex : Male

Nationality: Indian

Language Known: English, Tamil, Hindi, Malayalam.

Email id : acu10n@r.postjobfree.com.

Contact this candidate