Customer Service Microsoft Office
Resume:
Janice Jenkins
Minerva, Ohio 44657
Objective: To obtain a full time position in an office.
Professional Experience:
One Hour Heating and Air Conditioning 6/02 – 3/09
Reported directly to the owner
Dispatch /Customer Service/Call Center
*Dispatcher for Staff of 20 *Logistics *Trained new employees
*Customer relations *Call center supervisor *Complied status reports
* Orientated new employees *Maintained scheduling database *Organization of customer files
*Ensured quality service *Accounts Payable *Accounts Receivable
*Established procedures *Employee appraisals *Professional communication
*Assisted with Payroll *Handled high volume calls *In-person inquires from clients
*Collection calls *Resolved co-worker inquires *Maintained client relationships
*Effectively communicated with
upper management
*Reviewed/update client
correspondence
*Backup for HR
Proficient in Microsoft Office, Excel, Successware21.
Other Work Experience: Includes customer service and child care
Education: West Branch High School graduate, Integrated Business Education
Additional Professional Skills:
Current Self-Employed in home based sales.
Excel in customer relations
Dependable and hard working professional
References: Available Upon Request
Contact this candidate