HASSAN KHAN

acu0ig@r.postjobfree.com

+971*********

http://www.linkedin.com/in/khanhassan

Skype id – ahm21m1

Objective

To accept challenging jobs with greater responsibility, utmost sincerity, to achieve the entrusted targets and job satisfaction.

Summary of Experience

Bachelors in Computer Science Graduate with 17+ years experience in multiple Computer Science Discipline.

15+ yrs of IBM FileNet hands-on technical experience with a record of strong individual technical achievement.

15+ years of experience in installing, configuring and administering ECM solutions using IBM FileNet.

10+ years of experience in architecting and supporting projects in ECM solutions using IBM FileNet.

Have been part of the FileNet engineering team involved with development of various products for IBM FileNet.

Experience in Business Process Management solution design and using IBM Case Manager and IBM FileNet P8 stack.

Experience in all activities of solution design cycle: from customer requirements identification and analysis, product’s

component identification and overall solution design, solution implementation effort estimation, statement of work

definition and deliverables specification, project schedule and completion criteria definition.

Articulated involvement of technology in content management efforts.

Articulated the technology strategy as it provides value and influences content management development; particularly

identify how to overcome barriers to speed and flexibility for new deployments.

Define reference architectures, design goals and priorities, coding standards for the division: for both new and legacy

deployments.

Collaborate with and support product management on new product ventures - providing innovative ideas and new

possibilities based on technology trends.

Strong experience in supporting development teams with application configuration and technical issue resolution and

developing solutions.

Good understanding of back-up, database, server, data synchronization, DR, Clustering etc.

Good knowledge of Object oriented analysis and design and Service oriented architecture (SOA).

Worked with business analysts, developers, project managers, and users to capture, define and document business

requirements.

Extensive experience with Web and Enterprise Application Integration architectures, and in leading

related product development programs or custom solution development.

Provided end-to-end architectural leadership for many successful product release and custom solutions.

Familiar with industry standard J2EE and .Net frameworks and design patterns.

Solid data architecture, RDBMS (Oracle, SQL Server), and XML expertise.

Able to adopt and extend industry standard schemas to meet complex internal and interface requirements.

Significant experience in physical/implementation architectures to ensure scalable performance.

Working with other technology areas to facilitate integration with external systems.

Ability to work in a team environment as well as independently.

Troubleshooting and performing root cause analysis on application and web servers to diagnose issues and rectify

them.

Strong analytical and problem solving abilities.

Passion for service excellence & ongoing continuous improvement.

Ability to pick up business knowledge, new technology areas, new processes/methodologies and apply these

changes in the day-to-day working of the systems.

A strong team player, self motivated with a "can do" attitude.

ITIL certified with proven track record of implementing the ITIL based processes.

Certified Six Sigma & Lean Professional from Bank of America.

Attended 35 PDU’s from PMCC for PMP certification.

Professional Experience (in Reverse Chronological Order)

Senior FileNet Project Manager (iTek Business Solutons, UAE) Nov’14 – till now

Senior Manager FileNet (Capgemini India Private Ltd, India) Sep‘13 – Oct’ 14

Senior FileNet Project Manager (i2s Business Solution, Singapore) Jun’11 – Jun’13

Sr. FileNet Architect (Al-khaleej Computers and Electronics Pvt Ltd, Riyadh) May’09 – May’11

Sr. Consultant: Project Manager (Bank of America Continuum India, Hyderabad) Mar’06 – May’09

Consultant: Team Lead (Sharjah Municipality, Sharjah, UAE) Jul’04 – Feb ’06

Sr. Software Engineer: Team Lead (Al Jol Information Technology, Riyadh) Apr’01 – Jun' 04

Team Developer (Lotus System and Software Pvt Ltd, Hyderabad) Aug’98 – Mar' 01

Education Qualifications

Diploma in Panagon Capture Professional from EBLA Consultancy (FileNet Authorized Education Partners in

Middle East), Dubai.

Diploma in Computer Applications from Aptech Computer Education, Hyderabad

Diploma in Oracle from Soft Tracks Institute of Information Technology, Hyderabad.

Diploma in Hardware from Microtek Computer Education, Hyderabad.

Bachelor in Computer Science from “Osmania University” with 72%

Technical Trainings & Certifications

Six Sigma Lean Certification

Six Sigma Lean Training

Six Sigma Training

FileNet Certified Professional in Administering IBM FileNET P8 Platform.

FileNet Certified Professional in Administering IBM FileNET P8 Content Manager.

FileNet Certified Professional in Administering IBM FileNET P8 Forms Manager.

FileNet Certified Professional in Administering IBM FileNET P8 Business Process Manager.

FileNet Certified Professional in Developing Applications using Panagon Capture Professional.

FileNet Certified Professional in Developing Applications using Panagon IDM Desktop.

FileNet Certified Professional in Developing Applications using Panagon IDM Web Services.

FileNet Certified Professional in Developing Applications using Panagon eProcess.

FileNet Certified Professional in Administering Panagon Capture Professional and Panagon Capture Desktop.

FileNet Certified Professional in Administering Panagon IDM Desktop.

FileNet Certified Professional in Administering Image Services.

FileNet Certified Professional in Administering Content Services.

Microsoft Certified Professional in Developing Applications using Visual Basic

Microsoft Certified Professional in Configuring, Administering, Installing Microsoft Windows 2000 Professional.

KOFAX Image Processing, Adrenaline Image Processing and Virtual Rescan (VRS)

Management Trainings & Certifications

7 Habits of Highly Effective People – Steven R Convey

Effective Presentation Skills - Dale Carnegie Training Institute

Situational Leadership II - The Ken Blanchard Group Companies

PMP (Project Management Program) - PMCC, Bangalore

Virtual Teaming & Communication Strategies - Aperian Global

NMIP( New Managers Integration Program) - People First Consulting Group

Banking Basics Training - Bank of America, Hyderabad

Computer Proficiency

Operating Systems

: MS Windows, UNIX

RDBMS

: SQL Server 2005/2008, Oracle 11g

Front End Tools

: Visual Basic 6, Oracle Developer-2000

Programming Language

: C, PL/SQL, Java

Web/Application Server

: IIS 6.0, Weblogic 9.1, WebSphere 8.x

Reporting Tools

: Crystal Reports 10, Oracle OBIEE

Tools

: Toad, Microsoft Visio, RoutePro, Microsoft Project

Service Desk Tool

: Microland Magnify Gold

ITIL Tool

: Peregrine service center

Domain

: BFS (Banking and Financial Services), Goverment

Current Job Responsibilities

Supporting Delaware Public Service Commission, USA .

Supporting DUBAI LANDS, DUBAI HEALTH AUTHORITY, ABUDHABI MUNICIPALITY and SHARJAH DTPS PAN UAE all on FileNet projects.

Responsible for design, development, testing, delivery and support of FileNet solutions.

Owned the migration and upgradation of IBM FileNet P8 3.5.2 to IBM FileNET P8 5.1 for DHA in June 2015.

Owned the migration of FileNet Image Services to IBM FileNet P8 4.5.1 for DLD in September 2015.

Owned the upgradation of IBM FileNet P8 4.5.1 to IBM FileNet P8 5.2 for DLD in Oct 2015.

Delivering fix-packs to all customers in co-ordination with IBM for all the P8 components at all the stages of migration and production support.

Supporting pre-sales activities by developing POC for all IBM FileNet potential clients.

Supporting project managers in all technical and architectural problems / issues.

Member of Strategic initiative team for ECM.

Proposal review and architectural assessments.

Managing teams to validate Install, patch/upgrade software, monitor, troubleshoot and maintain servers.

Previous Job Responsibilities

Supported BNP Paribas under the capacity of Senior Manager for all FileNet projects.

Lead identification and analysis of enterprise business drivers to develop enterprise architecture requirements.

Acted as a lead technical contact for enterprise content management systems.

Articulated both (the technology and program management) development, deployment and scale-up path of new programs on IBM FileNet.

Acted as a technical and architectural contact for all new program initiatives for BNP Paribas and within Capgemini under FileNet capacity.

Worked to identify, recommend, and particularly define the trade-offs for new technology solutions to anticipate business needs.

Owned the migration of IBM FileNET P8 from EMC Dcoumentum to P8 5.x for BNP Paribas.

Active member of the Global Workforce Optimization Strategy initiative for P8 Migrations and upgrades.

Delieverd fixpacks to Capgemini clients in co-ordination with IBM for all the P8 components at all the stages of migration and upgrades.

Architected solutions of wide-ranging requirements for system integration, workflows, event triggers, and security.

Key responsibilities in previous roles:

I2s Business Solutions, Singapore, Singapore (May 2011 - May 2013)

1.Owned consolidation and centralization of FileNet distributed environment.

2.Owned the migration of IBM FileNET P8 from P8 4.x to 5.x to new hardware for Standard Chartered Bank.

3.Process improvement suggestions with short, medium and long term solution recommendation to stabilize the ECM platform.

4.Estimated and Prepared Assessment report with various possible options for Scanning in FileNet P8.

5.Provided solution map for implementing IBM enterprise records for content regulatory compliance.

6.Provided solution map for implementing IBM FileNet Case Analyzer for multi dimensional reporting.

7.Provided focus on FileNet P8 and assisted for a Stabilized and consolidated FileNet Environment.

8.Created functional specifications for ECM solutions on FileNet P8 for different business processes.

9.Supported installation, configuration and administration of FileNet P8.

Alkhaleej Computer Pvt. Ltd, Riyadh, K.S.A (Mar 2009 - May 2011)

1.Installated/configured FileNet P8 4.x environment consisting of Win 2003 64 bit, Active Directory 5.2 Domain Controller, CE 4.0.1, PE 4.0.2, CSE 4.X, SQL Server 2008, JRE 1.5, Workplace using NetApp for File Storage Areas.

2.Migrated FileNET Image Services 4.1.2 to P8 4.0.1.

3.Provided solution to automate indexing which resulted in increase of productivity and ROI.

4.Provided solution to implement FileNet for PAN Saudi Arabia.

5.Provided solutions to implement DR, FileNet Patches and hot-fix pack implementation and deployment.

6.Duties also included day to day system administration monitoring, trouble-shooting and maintenance, business users and groups security management.

7.Supported FileNet custom code applications, configuration and technical issue resolution.

8.SME for disaster recovery and system replication of FileNet Content and Image Management systems using various technologies.

Bank of America, Hyderabad, India (May 2006 - May 2009)

1.Supported 15 of the bank processes which were outsourced to the back office under the capacity of Manager Technology.

2.Migrated FileNet Images Services cache based system to MSAR.

3.Installated, configured and deployed multi-site FileNet capture scanning solutions.

4.Upgraded Image Services 4.0 to 4.1.2.

5.Provided solution to automate one of the process for supporting more volume and to reduce amount of indexing.

6.Migrated /off shored six of the bank processes of wholesale banking onto IBM FileNet.

7.SME for disaster recovery and system replication of FileNet Image Management systems.

Info Security, Audit & Business Continuity Plan (BCP)

100 % adherence to Bank Baselines & Guidelines on Applications, OS and Database.

Audit - Closing of all open Audit and Self Identification Items on Priority.

Completion of BIA for application.

All changes to be implemented (Change Management System) with the Help of ITIL tool Peregrine.

Release Management of Applications.

BCP implementation at Regional Site & International Site

Disaster Recovery Plan Implementation and Testing.

Project Management: Perform the following key activities to ensure quality execution in the delivery of a service/solution, to deliver within constraints (schedule, features/functionality, and budget), and manage customer conditions of satisfaction.

Project Scope: Manage the work that must be done in order to deliver an integrated solution usually composed of products, services, or a formalized solution offering.

Risk Management: Establish a strategy of continuous risk management that enables proactive decisions and actions throughout the project life cycle and create an environment to support it where the project team has visible, measurable, and repeatable processes for managing these risks

Execute Project Protocol: Execute establish (as mutually agreed to) policies and procedures for the project, e.g. quality assurance, team reference guide, communication plan, and setting up the environment.

Resources: Manage resources, partners and/or vendor resources and materials (equipment, supplies, stock, or consumable/perishable items) used to complete tasks in a project.

Administration: Maintain a Master Project Plan to include at least: the Communication Plan (communications within the team and between the team and external entities) and the Team Reference Guide Plan (identifies team and external team members). In addition, maintains the Master Project Schedule.

Track and Control: Stay current and involved in collecting conditions of the project relative to resources (people and optionally funding/cost), schedule (time), and features (the solution and its quality) as specified by the established project protocol. In addition, perform the process of comparing actual performance with planned performance, analyze variances, evaluate possible alternatives and take appropriate corrective action (control) as specified by the established project protocol.

Status Reports: Collect, access and publish project status with regard to resources (people and optionally funding/cost), schedule (time), stakeholder management, and features (the solution and its quality) that influence project performance and completion.

Team Management:

Managing team of 20 associates working on different Projects with different Technologies simultaneously.

Hands on and technical in order to suggest optimal code to the developers.

Share knowledge with more junior team members via a formal mentoring relationship, reviewing code, reviewing design docs, giving technical talks, teaching classes or as a consultant on projects.

Manages a team of software engineers, including task planning and code reviews.

Strong cross-functional relationships to provide the ability to lead a sizable project team, taking the project from start to finish.

Responsible for engagement execution within a formal Statement of Work (SOW) to drive predictable behaviors in terms of project process and outcomes (accomplished on time, on budget, and according to customer specifications)Provides excellent influential communication skills and business acumen to both an arbitrator and advocate for technical issues.

Demonstrates management capabilities to provide guidance and mentorship of others.

Interfaces with internal groups, partners and employees.

Maintains awareness on emerging technologies and project management techniques.

Coaches and advises team members to accomplish project goals, to meet established schedules, and resolve technical/operational issues.

Ensure Availability for Applications to End Users (98.5%).

Analysis of all incidents for the month and publishing of RCA for all Sev 1 and Sev 2 calls within a Team

Responsible for managing the Known Error Database within the team.

Application Infrastructure - Performance and Capacity Planning

Reviewing and maintaining a Log for AMC document (Annual, Monthly or TNM Basis).

Managing payments of the Vendor as per project requirements.

Updatation of SOP’s, NNT’s, Incident Metrics Details, Incident Classifications on Team SharePoint.

Up-Gradation of Database/Application Patches

Client Vendor Management:

Managing and Day to Day Interaction with around 15 Vendors for different Projects

Need to ensure that SLA committed by vendors and to client are meeting.

Monitoring the activities of Resources at our site and offsite and provide weekly reports to Management.

Ensure Adequate Resourcing for support (Band-Width) if not then raises a Proper Business case for resources.

Communicate issues and concern around efficiencies to the vendor.

All resources are brought to speed through Knowledge Transfer.

Facilating all necessary Hardware’s, software’s and logistics for the vendors implant at our Premises.

Provide Classification of Each Requirement High, Medium, Low. Adhere to SLA's Committed to vendors and clients.

Other Activities:

Legal Activities w.r.t SOW and Compliance Documents

Apply the six sigma tools to increase performance of the Applications.

Preparation of Monthly Dashboard for Projects in Hand.

Provide Data for CTQ’s and Risk Metrics to Risk Team for Various Projects.

Personal Information

Date of Birth : 30th DEC 1976.

Permanent Address : 16-9-425/3, Old Malakpet, Hyderabad – 500036.

Languages Known : English, Hindi, Telugu, Urdu and Arabic.

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