Customer Service Manager

ALICE DARLENE WALLACE

P.O. Box ** Allegan, MI ***10 269-***-**** *************@*****.***

Objective: I am relocating and I would like to obtain a position that will enable me to use my years of experience, skills and abilities to make a positive contribution and lead to a lasting working relationship.

Experience: GOODWILL INDUSTRIES Allegan, MI

Retail Sales Associate 09/08/15 to present

• Received cash, checks and completed credit-card transactions from customers and employees

• Executed daily operations of customer service

• Counted money to verify amounts and issued receipts for funds received

• Issued change and cashed checks

• Trained and managed new employees and achieved significant improvements in their productivity

• Compared totals on cash register with amount of currency in register to verify balances

PERRIGO PHARMECUTICAL Allegan, MI

Maintenance Scheduler/Dispatcher 06/2012 to 09/2015

• Took calls and scheduled mechanic, electrician, HVAC or contractors to areas in the facility or to production lines to maintain the flow of production with as little down time as possible.

• Use of telephone, two way radio and computer at the same time with ease, created work orders, maintained logs, closed work orders and supported others. Managed team calendar; planned meetings, prepared reports, spreadsheets.

• Earned outstanding ratings on annual reviews for two years, recognized for high-quality work, closing work orders within time allowed. Organizational strengths and exceptional customer service.

A PEACEFUL HABITATION Albuquerque, NM

Program Manager 2009 to 2011

• On sight facilitator and program manager for women in transition. Assessment of all participants, compiled information to establish new case files.

• Maintained data bases and kept them current and accurate.

• Received and prioritized all written, telephonic, and electronic communications.

• Responded to all inquiry from parole officers, board members and other organizations regarding the women or facility.

• Prepared all correspondence dealing with donors and donations as well as bulk mailings for fundraisers.

• I was responsible for all bank deposits and balanced books. Batched and post received payments to proper accounts. Reconciled payments received with payments entered.

• Coordinated fundraisers, ran entire office smoothly, built rapport with women, donors, volunteers, parole officers and judges.

GOOD SAMARITAN SOCIETY Albuquerque, NM

Resident Service Assistant 2008 to 2010

• Created files for new residents coming into the facility, discussed costs as well as benefits of living at Good Samaritan

• Conducted tours of facility

• Kept files updated, retrieved documents, scanned documents and assisted in whatever was needed

• Created a monthly newsletter which contained stories, and articles that were all created by the residents

• Assisted with community organizing and social events

• Developed and maintained a referral partnership with local service agencies that effectively assist residents in achieving more productive lives

• Facilitated meetings, community organizing and social activities

• Filled in as receptionist answering multi line telephones routing calls as needed and worked with magazines and newspapers regarding ad placements, contracts and costs

BERRIEN COUNTY St. Joseph, MI

Deputy Circuit Court Clerk/Veterans Assistant 2004 to 2007

• Handled confidential documents and information with discretion, assisted Veterans with obtaining compensation for problems resulting from serving our country

• Used independent judgment and initiative in my performance of duties

• Coordinated and managed a Disabled American Veterans Transportation Program to include scheduling daily drivers, scheduling passengers as well as maintenance on the vehicle

• Organized and scheduled drivers meetings, prepared various records pertinent to the program, acting supervisor of drivers.

• Tracked inventory and ordered office supplies as needed.

• Maintained excellent filing system to include reports, journals, vouchers, requisitions, travel expenses and departmental forms.

• Performed complex clerical duties requiring extensive knowledge of department policies and procedures.

• Served as liaison between county departments and outside agencies an organization.

• Assisted with special projects

Education: SOUTHWESTERN COMMUNITY COLLEGE Dowagiac, MI

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