Customer Service Manager

April **** to April ****

June **** to October ***4

1997

Julie Shelton

Summary

Dynamic and resourceful Accounting Specialist offering an array of skills within A/R, general ledger, customer service, vendor management, cost control, procedural design and time management. Competent professional capable of engaging in research and analysis, resolving difficult issues, supervising staff, effectively organizing tasks, providing office management, and independently achieving organizational requirements and goals.

Experience

Mon Cheri Bridals LLC

A/R AND CREDIT MANAGER

Ewing, NJ

Opened and assigned new client accounts utilizing all available data. Balanced batch summary reports, forwarding to associated stakeholders for verification and approval. Carried out month-end balance sheet reviews, reconciling all variances with attention to detail and accuracy. Coordinated all department functions for a team of five, and increased office organization through the development of a new filing system and enhanced customer database protocols. Actively researched and resolved all billing and invoicing issues. Successfully reduced time and costs, and increased efficiency through the introduction of new accounting procedures.

Renegotiated payment terms with multiple customers, and calculated discounts, percentage allocations and credits.

Verified all transaction details, including funds received and total account balances, and created proforma invoices for foreign accounts and to meet customs requirements. Redesigned the accounting quality system in preparation of audits. Set up new accounts and collaborated with outside sales staff to ensure efficiency. Collaborated with foreign accounts to verify shipping and payments. Worked with a large department store to enhance EDI systems. Researched and resolved invoicing issues previously missed by other team members. Received a merit raise for strong attention to detail, exemplary customer service skills and a

"team player" attitude.

Classic Wine Distributors

OFFICE MANAGER

Dallas, TX

Accurately opened and assigned new client accounts, interacting with customers and retail buyers to follow up on shipping status and expedited orders. Delivered outstanding customer service and quickly resolved issues.

Verified transaction details, including A/R and total account balances. Proactively responded to general inquiries from members, staff and clients via mail, email and fax.

Worked with retail buyers to expedient orders to meet customer requests. Education

Eastfield Community College

Associate of Arts: General

Mesquite, TX

Highlights

Accounting

Accounts Receivable

General Ledger

Customer Service

Mail Management

Office Management

Administrative Management

Vendor Management

Time Management

Complex Analysis

Problem Resolution

Account Reconciliation

Audit Preparation

Teamwork

Research

Communication

100 Paige Ln, Forney, TX 75126 - 609-***-**** (C) - acu0gw@r.postjobfree.com Early Career Summary

Administrative Specialist, Vine & Spirits, Dallas, TX Office Manager, Angel Plumbing Company, Dallas, TX Technology

MS Office (Word, Excel, PowerPoint, Access, Outlook), AS/400 Affiliations

Special Olympics Volunteer

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