CURRICULUM VITAE
MATRIK SHARMA
Mobile No: +91-773*******
E-mail Id: ******.********@*****.***
CAREER OBJECTIVE
To make a positive contribution to the organization through my knowledge, skills and personal commitment and consistently work for organization’s growth and individual excellence.
PROFESSIONAL QUALIFICATION:
●MCA ( Jaipur National University)
●BCA ( DCS & IT, Udaipur (Affiliated to JRNRVU) in the years 2008-11)
●HCL Certified Engineer (HCE) from HCL CDC Udaipur
●SDF (Service Desk Foundation) Global certification course for Service Desk Management from career development Centre, Udaipur.
●British Council Certification in English Communication from Infosys
●12th (Science-Math) from Govt. Mahipal Higher Sec. School Sagwara,Rajasthan (Affiliated to RBSE, Ajmer ) in the years 2007-2008
WORK EXPERIENCE
Worked with Infosys BPO Ltd. Jaipur (Raj), for 2 Years 2 Months
Work Profile: Process Executive – Banking Operation (9 Months)
●To comply with all Company policies and procedures.
●Monitoring and managing the assigned work and customers queries.
●Provide sincere, friendly and energetic customer service.
●Completing the loan application before finance date.
●Validate and verify the require documents provided by the borrower for the applied loan.
●Evaluate the Loan to Value Ratio between property being mortgage and amount for which loan has been applied.
●Advise the customer/broker about the outstanding requirements of the loan.
●Request the customer to submit the outstanding documents prior to final approval.
●Help the team members to understand the loan requirements and issues raised by borrowers.
Profile: Quality Assurance Officer (1Year and 5 Months)
●Publish weekly and monthly audit report
●Publish weekly and monthly accuracy score
●Provide error feedback to agents
●Prepare monthly, quarterly analysis and implement controls
●Share monthly QMF report with Onshore team
●Dispute Onshore errors
●Have Fast track communication to get procedure updated
●Process capability base lining
●Project work(to reduce AHT & FT and to save SLA)
●Preparing monthly SLA dashboard
●SOP audits
●Prepare FMEA and RCA
●Handing three big sub processes of Mortgage services
Worked with TCS (TATA CONSULTANCY AND SERVICES) for 2.5Years
Work Profile: Business Analyst (Market Research Domain)
As a Business Analyst I need to help my client to take crucial decisions about their brands so I develop reports based on databases provided by client using some analytical tools.
Analyzing the latest market trends by developing Reports with Insights [Nielsen Answers Desktop – Applications]
Responsible for understanding data and doing ongoing analysis, developing meaningful reports/presentation with recommendations to the client
Requirements gathering from Clients, Onshore Technical Service Managers and Account Managers into workable solution to meet client expectations
Leading the team to generate Reports that facilitates study of market behavior, competitor analysis, Syndicated Applications etc.
Liaise with Technical team and the Client services team to deliver the required output from end client. Performing cost estimation for region specific report build and responsible for providing inputs for winning the project for the team
Played the role of Quality Analyst performing data validation and data interpretation
Responsible for sense checks and accuracy of data in client reports developed by the team
Implemented project oriented tracking system for Daily workflow and Quality checks
Involving in all Phases of report development from Planning, Design through maintenance
Simplification of Reports which takes more time in running using MS Office and AD.
Preparing a proposal for client to reduce TAT by simplifying and automating the report which will take lesser time.
Current Employer: Secure Meters Limited
Joined on: 1st April’2016
Work Profile: Tech Support Lead
As a part of support function I need to ensure the client that if any issue occurs, it will be handled in proper manner and the solution will be provided on time or before time.
To provide desktop support and general configuration of software
To provide network support and general configuration
To perform low level administrative duties
To perform medium level operational duties
To provide staff and clients with server support and general maintenance
Ensure that all internal IT helpdesk requests are actioned
Achieve KPI’s for IT/Helpdesk outputs
Assist with the testing of internal applications and projects
To deal with customers in an empathic and technically effective manner
To provide external client support via telephone and email
Deployment of new customers
Provide technical assistance as required for new client projects
COMPUTER PROFICIENCY
A+, N+, CCNA, RHCE, MCSE, Server & Security. SQL & VB.net, C language
MS-Office: MS- Power Point, MS-excel, MS-word
SDF (Service Desk Foundation): Service Desk and IT support professionals
PROJECTS HANDLED
●Customer Complaint Box on VB.net at HCL career development Centre, Udaipur.
●Network architecture and Topology model at HCL career development Centre, Udaipur.
TRAINING UNDERGONE:
●Training Program - Soft Skills Development Program.
Training Centre – Infosys BPO, Mysore.
Duration – 1 Month.
Training Organizer – Infosys BPO Ltd.
●Milestone 2.0
●Interact
●Problem solving and decision making
●Metamorphosis
●PCC(Project Communication care: British council training)
●YB Training
●7 QC Tools
●T100 & T200 banking domain certifications
●Solve to Resolve
●Drive Impact
●American Work Culture and Values(WBT)
●Presentation Skills(WBT)
Achievements
●Got Spot award
●Nielsen Gold award
●Star performer of the month
●Best Student of the year
PERSONAL STRENGTHS & SKILLS
●Network Installation
●Computer Hardware and operating system
●Presentation skills
●Good at inter-personal skills
●Quick learner
●Self-Motivated
PERSONAL INFORMATION
DATE OF BIRTH : 28th FEB. 1991
HOBBIES : Surfing on internet, solving computer problems, swimming,
Listen to music, Singing, Reading News Paper and Magazine
LANGUAGES KNOWN : English, Hindi,
MARITAL SATUS : Married
GENDER : Male
RELIGION : Hindu
PERMANENT ADDRESS : S/o Late Girish Sharma, Gamothwara, post: Sagwara,
Dist: Dungarpur, Rajasthan- 314025
Date: Signature Place: Udaipur (MATRIK SHARMA)