Customer Service Technician

Laurence Scott Frazee

acu09t@r.postjobfree.com

Pleasant Hill, CA 94523

STRENGTHS 2015 completion of certification study in CompTIA A+ repair and MS Office suite 2013 software.

Four years university computer lab growth, repair and user support in windows environments.

Two years computer software instruction and supervision AutoCAD, Light Wave, Studio Max.

Diagnosis of desktop, application, networking and infrastructure issues.

Purchase new workstations and O/S builds, migration execution, asset destruction.

Experience supporting a mufti-ethnic user base.

Supervision of student and agency employees.

Troubleshooting workstation PC’s, laptops and audio visual devices.

Provide 1st/2nd line support to City, Police and University users.

Administration of University policies and procedures.

Troubleshooting printers, scanners, and creating print servers.

Installation, move and repair of POTS & VoIP telecommunication equipment.

Maintaining logs of all problems detected and system back ups.

Responsible for RAID server upgrade and new build project migration.

Responsible for supporting: Windows XP/ Novell / Windows 7/ Windows Server, Windows NT, Novell Enterprise Server and Active Directory management, Microsoft Outlook, Migration, RAID Backup, GHOST, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and firewall configurations.

EMPLOYMENT PC Repair Technician Fry's Electronics Concord,CA 9/15 – Present

AutoCAD Drafter HSI Systems Inc Pittsburg, CA 12/14-3/15

Customer Service Sears / Home Depot Concord, CA 5/01-10/14

Engineering Technician Milani & Associates Pleasant Hill, CA 9/00-4/01

Computer Technician City of Pleasant Hill Pleasant Hill, CA 1/00-9/00

Computer Technician Academy of Art University San Francisco, CA 1/96-2/99

Digital Cartographer ETAK, Inc Menlo Park, CA 10/95-2/97

Graphic Artist/Designer Sign-A-Rama USA S.S.F, CA 2/94-7/94

Repair Technician McCune Sound Inc. San Francisco, CA 3/93-7/93

Shipping Clerk Concord Jazz Records, Inc. Concord, CA 5/90-1/91

Audio/Visual Technician Munday & Collins Inc. Santa Clara, CA 10/86-4/89

EDUCATION Certificate - Computer Technical Support

DIABLO VALLEY COLLEGE, Pleasant Hill

MS Office Suite Virtual O/S Active Directory PowerPoint PowerPoint

Dreamweaver HTML/CSS Network Design Cable creation Wireshark

Bachelors, Industrial Design – Emphasis in Product Design

CALIFORNIA STATE UNIVERSITY, San Francisco

Honors Epsilon Pi Tau, professorial teaching organization; 12/400 recipients awarded annually.

Ergonomic product design thesis, ‘Prevention of Keyboard inflicted Carpal Tunnel Syndrome’.

TECH SKILLS Software’s: AutoCAD 2014, MS Office, SolidWorks, Dreamweaver, Photoshop

O/S: Windows Server 2008/12R2, Win 7/8, Novell 5.5, Unix

Clearance: FBI Government

Contact this candidate