Customer Service Manager

Gabriel Velasquez

**** *** ******* ********. ***

Davie, FL 33328

609-***-****

acu06y@r.postjobfree.com

Profile

Bilingual in both English and Spanish, exceptional leadership, customer service and analytical research and marketing, flexible team player who prospers in a fast-paced work environment, proficient in the use of personal computers for Microsoft Word Processing and Internet research, good communication skills; both orally and in writing. Work History

Owner/General Manager May 2015-Present

Cafetal Corporation Hollywood,

FL

-Manage all financial areas and oversee operational aspects of three locations.

-Create innovative marketing campaigns.

-Keep business running efficiently and profitably.

-Administered schedules, payroll and deposits.

-Controlled costs by effectively managing inventory, hours and waste. Food Services Manager June 2014-April

2015

Mambo Café

Pleasantville, NJ

-Plan, direct and coordinate activities of a restaurant that serve food and beverages.

-Managed Inventory

-In charge of scheduling staff

-Adequately resolved customer complaints.

Dispatcher March 2009- December

2014 Unite Here Local 54

Atlantic City, NJ

-Schedule and dispatch workers outside the place of business. Food Server March 1990-

September 2008

Resorts Casino Hotel, Capriccio Atlantic City, NJ

-Take orders and serve food and beverages to patrons at tables in dining establishment. Real Estate Agent April 2005-September

2007 Century 21 Glencove-Morris Mays Landing,

NJ

-Rent, buy, or sell properties for clients.

-Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.

Additional Experience

-Office Tech at Technical Force Institute

-Completed the Realtor study course

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