Spencer Buettner

**** ***** **** *** *** Air, Md 21015

443-***-**** acu04e@r.postjobfree.com

Sales & management Professional

Summary

Retail business general manager, looking to utilize my experience, drive, organization, and excellent communication skills to grow business for a company. Growing up in multiple family businesses has taught me the work ethic, and strong interpersonal skills necessary for success in sales and life. That customer first philosophy, willingness to go above and beyond, and ability to connect to every customer and recognize their needs, has proven to be an invaluable asset in building customer relationships and increasing business.

Professional Experience

Cook Volkswagen Fallston, MD August 1, 2015-Present

VEST (Volkswagen Elite Sales Training) Graduate.

Create a professional and fun experience for every customer.

Keep detailed records of contacts and utilize my Contact Management System to the fullest.

Consistently receive 100% CSI scores.

Averaged over 350+ outbound emails, and over 200+ outbound calls per month.

Boyle Buick GMC Abingdon, MD 2014 to June 2015

Sales Consultant

Full time certified GM sales consultant specializing in Buick and GMC, as well as all makes of pre-owned vehicles.

Utilized contact management to connect to my client base via email, letters, and phone calls.

Negotiated with the customer to ensure all parties are satisfied, as well as going above and beyond to provide the customer with first class service.

Village Video, LLC. Bel Air, MD 2005 to 2014

Retail Business Owner

Owned and operated a retail business that catered to a diverse customer base, and prided itself in excellent customer service.

Over ten years of experience developing and implementing the marketing, advertising, sales, and operational for a small business in a competitive market.

Negotiated, purchased, and maintained multiple accounts with distributors and suppliers.

Researched and monitored industry trends, while adapting by providing competitive pricing and products, persuasive sales techniques, and unparalleled customer service.

Analyzed customer purchasing trends and maintained inventory control, as well as market research to ensure accurate ordering and to fulfill customer demand.

Employed merchandising, display, and sales promotions for increased customer and product awareness.

Studied sales activity reports daily, and effectively budgeted daily to calculate and allocate finances.

Managed, motivated, interviewed, and scheduled employees at two retail locations.

Handled accounts receivable, and negotiated with the customers for timely payments.

Friendship Wine Abingdon, MD 2003 to 2005

Store Manager/Sales Clerk

Full time manager of second largest grossing liquor store in Harford County.

Responsible for the ordering and inventory control of the microbrewery and craft beer accounts.

Created a chart system to track microbrew inventory, sales, and seasonal purchasing trends to ensure freshness and accurate ordering.

TAM (Techniques of Alcohol Management) certified and educated on the varying effects of alcohol, the laws and liabilities associated with the sale of alcohol, and the proper procedures for verifying the legal age of patrons.

Perpetual Motion Aberdeen, MD 2002 to 2003

Graphic Installer

Specialized in the application and installation of vinyl graphics, sign graphics, vehicle wraps, fleet trucking wraps, banners, wall murals, and storefront windows.

Applied graphics for national corporations Anheuser-Busch and Sephora, as well as restaurants, special events, and advertising promotions.

Education

B.A in Marketing and Sociology

Salisbury University, Salisbury, MD 2002

Microsoft Excel Certification

Harford Community College 2013

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