Customer Service Operator

Lakeshia R. Durant

**** **** ******* **

Johns Island, SC 29455

Phone: 843-***-****

Alt Phone: 843-***-****

***************@*****.***

Objective

Seeking a position within a company at an entry level, that will allow me to grow from within the company.

Ability Summary

I have well over ten years of customer service skills. I am a fast learner and willing to learn new things, as well as take on new tasks. I am very friendly and know how to work under stressful situations.

Employment History

PBX Operator (Private Branch Exchange Operator)08/2014 - CurrentKiawah Island Golf Resort1 Sanctuary Beach Dr, Johns Island, SCOperate switchboardConnect callers to the desired dept.Assist with guest complaintsMaintain complaints from guest by promptly notifying the correct department of any maintenance/service issues.

Dispatcher Clerk04/2011 - 07/2014Sonitrol Security4455 Tile Drive, North Charleston, SCMonitor alarmsDispatch on all alarmsCustomer serviceData EntryFilingWrite accounts up for service if needed

Dispatcher, Fire Fighters02/2007 - 04/2011St. Johns Fire DepartmentJohns Island, SCOperated radio, telephone, and computer equipment at emergency response centers.Received reports from the public of crimes, disturbances, fires, and medical or police emergencies.Relayed information to law enforcement and emergency response personnel.Maintained contact with caller until responders arrived.

Education and Training

Completion DateIssuing InstitutionLocationQualificationCourse of Study10/03/2012MUSCSCVocational School CertificateMedical Administrative AssistantCompletion of the following courses:

Medical TerminologyHIPAAPatient DocumentationPrivacy ActsBasic CodingTelephone Etiquette

07/2003Miller MotteSC2 Years of College or a Technical or Vocational SchoolMassage Therapy

Contact this candidate