Customer Service Sales
Resume:
STAN LASSITER
********.****@*****.***
Business Analyst Profile
HL7 expert analyst for Allscripts, Senior Consultant of Capitol Technologies – client Philip Morris/Altria, Senior Consultant of KPMG Peat Marwick – client Philip Morris/Altria CSX Technologies Business Analyst/Developer
11 years experience 13 years’ experience in Business Analysis and design. 4 years’ experience as a Business Analyst in a HealthCare environment on a project to convert XML to HL7 messages.11 years’ experience in object-oriented design/development using C++. 7 years experience running a consulting firm, maintaining consultant/client relationship with a Fortune 500 company. 5 years’ experience in project management. Other experience includes client server development utilizing Sybase with a VAX server, also C and assembly in a DOS/LAN environment. I Also have Lean Six Sigma Certification.
Professional Experience
Capitol Technologies Inc. Richmond, VA 05/2014 to 10/2015
Business Analyst
Objective: Find a quicker and more efficient way to develop HL7 interfaces.
Responsibilities include researching a quicker and more efficient way to implement HL7 interfaces by using FHIR (Fast Healthcare Interoperability Resources) Specification, which is a standard for exchanging healthcare information electronically. This includes loading the complete development environment and all tables and code, modifying existing code to provide a more expedient solution. http://hl7.org/fhir/overview.html
This research project will help HealthCare organizations to be HIPPA compliant and meet Meaningful Use deadlines.
Allscripts Healthcare Solutions Inc. Richmond, Va 06/2011 to 05/2014
Business Analyst
Objective: Get our clients connected to their respective state’s immunization registry in a live environment.
Responsibilities include contacting every immunization registry in the US to gather the requirements necessary to get a live connection from our Hub to that registry.
This helped Allscripts Sales team by making our products more appealing by having these connections already established. This meant Meaningful Use objectives were one step closer.
Personally responsible for finding a way for our clients to meet Meaningful Use Stage One by discovering a way to convert XML messages to HL7 messages that met the State’s criteria.
This ensured our clients got their fair share of the billions of dollars that the Federal Government put aside for practitioners to get electronically connected.
Gathering requirements from the registries for any HL7 deviations from the CDC and also connection details including protocol (web services, FTPS, SFTP, HTTP), log on credentials and security certificates which ensured critical HL7 messages would be received and processed according to the registries specifications.
Worked with VXU, VXQ and QBP messages. Sent hundreds of test messages to each registry to be approved to go live.
Learned in detail every field passed to the registry, LOINC codes, CPT codes, etc.. This allowed Allscripts and our clients to be one step closer to meeting Meaningful Use.
Coordinate efforts between our development team (offshore and onshore), QA, our clients and the registries. Used the Agile methodology for the ongoing development process.
Used Lean Six Sigma approach in the development process. Met daily with development team to ensure requirements were coded correctly and met the required timeline.
My experience as a C++ developer made this communication easy, sometimes I would provide them with pseudo code for quick implementation.
Create data mapping from XML tags to HL7 fields, and troubleshooting connection issues using SQL, BAM (Business Activity Monitor) and Hub Log Viewer.
Utilized Team Foundation Server (TFS) to create and track the Project Life Cycle.
Create Detail Design Documents for the Development team, Test Plans for the QA team.
Directly responsible for making sure clients were able to meet Meaningful Use. Resolved escalated issues, met regularly with high level executives to solve any pending issues. Oversaw weekly meetings with registries to handle oncoming clients needing to connect.
Once any client of ours met meaningful use, they were overjoyed and this ensured a long lasting relationship with Allscripts. This was the most satisfying part of my job.
Utilized SDLC for all development/support of all the EHR applications.
Virginia Department of Taxation Richmond, Va 09/2009 to 06/2011
Tax Analyst
Utilizing State of the art software written in PowerBuilder with Sybase handling the telephony, research and correct any problem for businesses or individuals.
Field any question a business or individual may have concerning VATAX for the Call Center. This includes accessing highly confidential information to move payments/returns to resolve any issue the account may have.
Confidential background check performed Aug 2009
I became very proficient at finding misplaced funds and transferring those funds to the correct account. The result was a happy, belated and appreciative tax payer.
Engineering Art, LLC Richmond, VA 01/2006 to 01/2008
VP of Sales
Gather user requirements from prospective customers to customize software. Market SOL tracking software to Virginia school systems.
Acronis Inc. Richmond, VA 08/2008 to 09/2008
Systems Analyst
This was a short term contract position - Using C++ to reverse engineer a Key Generator for a leader in hard drive backup software.
Lassiter Consulting, Inc. Richmond, VA 05/2002 to 12/2005
Technical Recruiter
Started recruiting company to place highly skilled contractors at Capital One.
Capitol Technologies Inc. Richmond, VA 05/1994 to 05/2004
Senior Consultant
Client: Philip Morris: Information Systems – Sales Division
Gather user requirements, Design, Develop, implement, and maintain a “hands off” electronic software distribution system using C/C++ on Macintosh hardware. This software we named “Casper” saved Philip Morris over 1 million dollars during its first use in deploying a 1 Megabyte application to around 2000 users.
Develop, implement, and test distribution packages for remote dial-in installations. As manager of this team I oversaw all development and testing to assure the deadlines were met.
Develop technical specifications and designs. Provide development estimates based on initial analysis of design/requests delivered from functional analyst. Participate in design and code reviews.
Developed unit test plans and data. Perform unit, integration, and regression testing. Implement user acceptance testing environment and coordinate with testing team for user acceptance testing and signoff.
Provided continued support/development of the Sales Force Automation program. As the manager and lead developer of this project I mentored 5 very talented developers. Together we tackled anything management could throw at us.
As president of Capitol Technologies, maintained consultant/client relationship with Philip Morris executives and continue to today. I started at Philip Morris as a contractor with KPMG in 1992 for a 9 month project. I finally left 9 years later (still as a contractor) when Philip Morris decided to outsource the group. To this day I still maintain relationships with managers and directors from Philip Morris.
KPMG Peat Marwick Richmond, VA 05/1992 to 05/1994
Senior Consultant
Client: Philip Morris: Information Systems – Sales Division
As senior consultant, was an active member on the design team from the inception of SFA (Sales Force Automation). Designed from the highest level to the lowest level, provided design documents, implemented, tested and maintained the project in an object oriented environment using C++ and MacApp. The SFA application was used by 1800 Sales Reps and District Managers on their laptop as a tool to order cigarettes, promotional items, and POS advertisements. It was also used to monitor the Sales Reps productivity, how many accounts visited, etc.. SFA was full of edits that ensured the Sales Rep entered the proper information by enabling/disabling fields that were dependent on each other. This system replaced a bubble sheet that took weeks for feedback for incorrect entries. This project streamlined the process for Sales Reps by giving them immediate feedback with the edits put in place in the software, something that took weeks before now had a 24 hr turnaround time.
Created Unit and Integration test plans. Coordinated user acceptance testing and sign-off.
CSX Technology Jacksonville, FL 02/1989 to 05/1992
Business Systems Analyst/Developer
As programmer/analyst for CSX Technology, gathered user requirements, designed and developed object-oriented programs for the Macintosh, tested and implemented programs, trained users and maintained programs through production. Also provided conceptual and detail design documents.
Designed and developed a “Customer Service Workstation” application using ISDN technology with a VAX server using Sybase. This system was developed for a call center receiving up to 5000 phone calls a day, and provided an automatic ‘screen pop’ of information on the calling customer before the call rep answered the phone. This project gave the Customer Service Rep all the information needed on the customer calling by populating the screen Before even answering the phone. The calling number was used as a key to bring the information up.
PIE Nationwide Jacksonville, FL 01/1988 to 02/1989
Programmer/Analyst
Identified user needs and system requirements for a nationwide long-haul carrier, developed specific applications programs including data base management, electronic data interchange, database interpretation and PC to mainframe communications. Lead programmer for the design and implementation of a new PC-based shipment tracing program. Wrote all code for “PC-TRAC”. This software allowed customers to track their shipments themselves using their own PC, instead of having to call in to get that information.
Unlimited Processing, Inc. Jacksonville, FL 10/1986 to 01/1988
Technical Support
Provided technical support including design, maintenance, security and data recovery to developers and end-users of the TEAM-UP data base management system using micro-computers in a single user or LAN environment. Also worked with clients to develop specific applications programs, documentation, installation and training for end-users.
United States Navy 07/1979 to 08/1983
Aviation Electronics Technician
Medals - Awarded the Navy Battle “E” medal.
Awards – 2 letters of Appreciation and 1 letter of Commendation.
Made the rank of E-5 in just 3 years.
Honorable discharge
EDUCATION:
Appalachian State University
BS, Computer Science/Math
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