Manager Customer Service

RESUME

*.Name : SOMNATH BANERJEE.

*.Father’s Name : Sri Angshuman Banerjee.

3.Permanent Address : Banamalipur (Near Nabin Sangha),

P.O. + P.S. - Barasat,

Dist. – North 24 Pgs,

Kolkata – 700124.

4.Date of Birth : 2nd November’1974

5.Contact No. : 980******* (M)

6.Email Id : *****************@*****.***

7.Nationality : Indian

8.Religion : Hinduism

9.Gender : Male

10.Marital Status : Married

11.Educational Qualification :

Level

Passed

Year of Passing

Board/ Council/ University

College / School

Division

Madhyamik

1991

W.B.B.S.E

Banamalipur Priyanath Institution (H.S)

2nd

Higher Secondary

1993

W.B.C.H.S.E

Barasat Evening College

2nd

B.Com

1995

Calcutta University

Barasat Evening College

Pass

11. WORKING EXPERIENCE

i) Currently working as a Facility Manager in a Super Specialty Hospital.

My job responsibility involves:

a)In charge of the Fire Fighting System

b)Regular and proper accounting of Oxygen Cylinders.

c)Proper regulation of Vehicle deployment, Maintenance of Vehicles and other relevant issues in connection with Vehicles.

d)To regulate the service and maintenance of all Lifts & Generator sets.

e)Regular monitoring and supervision to ensure that electrical & plumbing maintenance are properly done in the Hospital.

f)Checking of the services of security personnel & to regulate their services on regular basis.

g)To look after all Civil related works including plumbing & carpentry.

h)Active participation in all Purchase related activities related to Facility Services.

ii) Worked as a Facility Manager in a project of SAB

Developers from 1st November’2013 to 31st October’15.

My job responsibility involves:

a)To monitor daily activities of Security/Housekeeping/Gardening staff

To get maximum output.

b) Responsible for day to day administration & maintenance &

Implement the decisions & instruction of the Board.

c) To keep close contact with the service provider like Fire safety/Lifts

/Diesel Generators/Pest Control to ensure effective & appropriate

service.

General Administration:

a)License Validation

b)Overall supervision of work process

c)AMC renewals

d)Inventory & utilization of consumables

e)Notice circulation

f)Maintenance bills dispatch

g)Carrying out Board orders

Finance(Regular –Supervision):

a)Maintenance & other bills raising activity

b)Bank related jobs

c)Accounting updating(Supervision)

d)Vendor claim scrutiny

e)Electricity & other regular payment

Security service (Routine & Regular):

a)Deployment by locations

b)Attendance

c)Present ability – uniforms & tackles

d)Visitor Management(Supervision)

e)Car parking(Supervision)

f)Performance review of service provider

Complex Up keeping (Routine & regular - Supervision)

a)Garbage collection & disposal

b)Corridor/Foyer cleaning

c)Lift cleaning

d)Tower Entry cleaning

e)Road

f)Club

g)Gardening (Watering, Trimming etc.)

h)Park

i)Fencing

j)Pump

k)Log book maintenance

l)Campus surroundings

m) Drains & sewerage

n)Water Tank cleaning & service

o)Ongoing repair work in the complex

p)Communication with service provider

Club services (Routine & regular):

a)Gym equipment

b)Swimming pool

c)Timing

d)Illumination

e)Other services as may required

Technical -Electro-mechanical (Periodic-when required):

a) Transformer

b) Cables

c) DG sets

d) Other equipments

e) Communication with AMC providers

Issue management (Process/ people etc):

a) Emergency aids – Fire/theft etc

b) Medical support to residents

Society Events (As & when happens):

a)Obtaining mandatory permission

b)Overall arrangements

c)Facility hiring

d)Manpower deployment

e)Post celebrations restoration

iii) Worked as a Facility Manager with IFM from 1st December’12

to 31st October’13.

My job responsibility involves:

a.Security Controlling

b.House Keeping job observing

c.Electrical & Plumbing problem solving through technician

d.Lift maintenance observing

e.DG operation observing

f.STP operation observing

g.Stock maintaining

h.Preparing voucher

i.Problem handling

j.E-bill preparing

k.Cash handling

l.Issue I-card & Temporary gate Pass

m.Staff payment according to their attendance.

n.Pest control observing

o.Other soft services

iv) Worked as a Facility Manager in a Fortune Group’s

Projects from 1st September’2010 to 30th November’12.

My job responsibility involves:

a.Security Controlling

b.House Keeping job observing

c.Electrical & Plumbing problem solving through technician

d.Lift maintenance observing

e.DG operation observing

f.STP operation observing

g.Stock maintaining

h.Preparing voucher

i.Problem handling

j.E-bill preparing

k.Cash handling

l.Issue I-card & Temporary gate Pass

m.Staff payment according to their attendance.

n.Pest control observing

o.Other soft services

v) Worked in a Sanjeebani’s Project as an Assistant

Facility Manager from 1st November’2008 to 31st August’2010

My job responsibility involves:

a)Preparing Voucher

b)Maintaining Daily Cash Book

c)Ledger Posting

d)Stock Maintaining

e)Security Controlling

f)Problem Handling

g)Complains Solving

h)Employee management with any technical problem according to requirement.

i)Cash Handling

j)Issue I-card & Temporary gate Pass

k)Staff payment according to their attendance.

vi) Worked with “FIRST SOURCE SOLUTION LIMITED” as a CSA (Customer Service Associates) from 21st July, 2008 to 31st October, 2008.

My job responsibility involves:

a)Receiving calls from Customer’s of “Vodafone Kolkata Prepaid” in inbound process.

b)Solving Customer’s problems over phones.

c)Informing updated data.

vii) Worked with “SAS TELE INFRASTRUCTURE” as a Manager cum Accountant from 2nd January, 2006 to 20th July, 2008.

My job responsibility involves:

a)Maintaining day to day accounts.

b)Payment for daily Fuel charges for vehicles.

c)Giving instruction to employees for doing their work in proper way.

d)See work progress day to day.

viii) Worked with NEXUS as a “Customer Relationship Officer” since August, 1996 to December’1999.

My job responsibility involves:

a)Explain feathers of products & utility for which products are separate from other products available in markets.

b)Providing best effective product to the customer realizing their need.

c)Solving customer’s problem as carry as possible.

d)Keeping relationship with customer for future long term business.

ix) Worked with “ Rajeev Roadlines” as a Manager Cum Accountant from 15th January 2000 to 30th December’2005.

My job responsibility involves:

a)Maintaining day to day accounts.

b)Payment for daily fuel charges, Keeping records of daily fuel consumption.

c)Daily payment to Drivers and Helpers.

d)Cashbook, Ledger, Stock maintaining

e)Problem handling according to situation.

12COMPUTER KNOWLEDGE

Diploma in Information Technology Application

-MS-Office (Word, Excel & Power Point)

-Database Management System (Visual Foxpro)

-Programming concept algorithm & flow chart

-Visual Basic

-RDBMS concept with MS-Access

-Project on Visual Basic & MS-Access

-Internet & e-Mail

-Overview of VB.Net

13. ACCOUNTING KNOWLEDGE

Completed The Training Program in Diploma in Practical

Accounting System of Ace Business Academy which includes.

-Income Tax, Sales tax, PF, ESI & Professional Tax.

Hobbies : Reading Books, Listening Music, Watching TV.

Languages Known : Bengali, English & Hindi.

Date:

Place: Kolkata (Somnath Banerjee)

Contact this candidate