Technical Support Professional Experience

B. Balamurugan

************@*****.***

Mobile #: 996**-*****

Objective:

To utilize my skills to solve challenging problems in an organization that provides an environment conducive for continuous learning and growth. Gain experience and expertise to contribute actively to the organization's prosperity in the long run.

Academics:

•Bachelor of Computer Applications

•Diploma in Computer Technology

•S.S.L.C

Professional Experience:

Organization: HCL Infosystems Limited

Designation: Inventory Supervisor

Duration: April 2005 – May 2007

Job Description: Managing materials - HCL store (spare parts)

Responsibilities:

•Proper maintenance of spare parts

•Ensure that enough spares are available for completing the service calls on time

•Interact with local vendors to get the repaired parts and also send the defective materials to the respective places

•Co-ordinate with the technicians to get back the defective parts

•Communicating with H.O. inventory team to get the replacement for defective. Disposing scrap materials to the respective areas so that defective parts does not get mishandled.

•Promoting AMC and bringing revenue to the company

Organization: Perot Systems

Designation: Senior Financial Transaction Executive

Duration: May 2007 - Jan 31 2010

Job Description:

Billing or generating invoices for an U.S based document management company

Responsibilities:

•Provide remote assistance for billing services

•Handling calls/emails regarding credits, debits and checklist items

•Ensure that every invoice generated meets the rules mentioned in the Checklist by regularly interacting with clients.

•Ensure that SLA’s does not get affected

•Conduct group meetings on a daily basis to discuss about the process and its improvement areas that needs to be presented to the Clients.

Organization: Sutherland Global Services

Designation: Senior Consultant

Duration: Feb 01 2010 to Apr 10 2015

Job Description:

Technical Support for Norton.

Responsibilities:

•Support for Norton Security/Firewall software.

•Handled all three support channels such as Phone, Chat and Email.

•Troubleshoot the errors related to the Norton products. Provide remote /real-time assistance.

•Escalate incident which needs to be handled by Engineering or Customer relations team and maintain proper SLA.

•Analyze Net Promoter Score trend and provide feedback to the agents.

Organization: Wipro

Designation: Technical Engineer

Duration: Feb 01 2010 till now.

Job Description:

Technical Support for Microsoft SharePoint online

Responsibilities:

•Support for SharePoint Online under Office 365 subscription

•Handled all three support channels such as Phone, Chat and Email. Provide remote /real-time assistance

•Assist customer with creating new Site Collections, sharing documents & posting newsfeeds with internal and external users.

•Setting permissions for users, creating Site Mailbox and Workflows.

• Troubleshoot Sync related issues with OneDrive for Business

Personal Details:

Nationality : Indian

Father's Name : K.Bhaktharatchagan

Mother's Name : B.Jothimani

Declaration:

I hereby declare that all the information furnished above is true to the best of my knowledge and belief.

B. Balamurugan

https://www.linkedin.com/in/balamurugan-bhaktharatchagan-933a42105

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