Engineer Technical Support

Ezhilarasan R

No **,Third street,Shastri nagar

Villivakkam, Chennai-600049, Tamilnadu, India.

Email: ******.******@*****.***

Mobile: 076********

IT- SYSTEM PROFESSIONAL

Dynamic, Confident, Creative and Qualified Systems Engineer with 7 Years of Distinguished Performance in IT Industry, has extensive hands-on experience with windows platforms

PROFILE

MCSA Certified IT Engineer with rich and varied exposure to installation, configuration, trouble shooting and administration of Desktops.

Exposure on Remedy,HP service manager - Helpdesk Ticketing tools

Professional competencies in performing Installation, Upgrade, Configuration, and support of Hardware, Software, Peripherals and Network Devices in Windows.

Highly motivated, positive and goal-oriented, with demonstrated professionalism, attention to detail, with proven ability to build and lead effective teams.

EDUCATIONAL & PROFESSIONAL CREDENTIALS

B.E in Electronics and Communication (2004-2008) from S.A Engineering College, Avadi with 62 % aggregate.

Higher Secondary (2003-2004) from K.B.J Gurukulam Hr. Sec. School, Chennai with 72% aggregate.

S.S.L.C (2001-2002) from K.B.J Gurukulam Hr. Sec. School, Chennai with 60% aggregate.

Certifications:

MCSA - Microsoft Certified System Administrator

CMS Certified Systems Engineer

VMWARE certified associate (datacenter virtualization)

PROFESSIONAL EXPERIENCE

Worked as Senior systems Engineer in Mindsquare Technologies at Chennai from April 2012 to Jan 2016

Worked as Systems Engineer in Precision Techserve Pvt Ltd, Chennai, India from April 2011 to April 2012

Worked as Technical support Executive in Wondersoft Pvt Ltd, Chennai, India from Feb 2010 to Mar 2011

Worked as Desktop support Engineer in Omkara InfoTech, Chennai, India from July 2008 to Jan 2010

JOB RESPONSIBITIES

Mindsquare Technologies,Chennai, Aug 2012– Jan 2016

Client: Reliance Communications

Associate Systems Engineer

Installing Windows 2003 and 2008 operating system on physical servers.

Managed and created Active Directory accounts, network shares, and printing services

Maintaining Hardware and software inventory capabilities.

Worked with video conferencing equipments polycom,cisco and webex meetings.

Maintaining IT assets and updating in our database.

Retire the server after the project completes.

Providing IT support for reliance stores across Chennai.

Managing and assigning security permissions for user based on the request.

Manage and troubleshoot file and print servers.

Preparing the Root Cause Analysis (RCA) report for Critical incidents (P1).

Analyze and resolve problems associated with server hardware and related equipment.

Resolving reported incidents using Remedy ticketing system. Providing ONCALL support for Serv1 & 2 calls.

Coordinating with onsite team for hardware failure / replacement.

Installation of the software’s in the servers when required.

Improve operations by documenting KM article and Best Practice.

Supporting ATM service in case of link down and provides support to new ATM installations.

Configuring Routers (Net access and Tech route).

Precision Techserve Pvt Ltd, Chennai April 2011 – May 2012

Client: Computer sciences corporation India pvt ltd.

Systems Engineer

Instrumental in supporting and maintenance of hardware & network infrastructure for the organization comprising of 1000+ desktops

Managing DNS, DHCP and File server

Worked with Microsoft lync software.

Maintain all the systems are updated with latest DAT in McAfee Anti-Virus 8.5

Responsible for Installation, configuration and regular monitoring of security using Antivirus and patch servers.

User Ids created and Access control Rights provided to user as per Information Security Policy.

Security Auditing in Windows 2003 Server (Account Logon, Account Management, Policy Change)

User Account Management in Windows 2003 Server Active directory.

Managing Users accounts and permissions; managing Policies for Users.

Testing and verifying hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.

Installation, Configuration & Support to Lotus notes 8.5 mail client.

Installing & troubleshooting all major software and applications related issues.

Maintaining the complete Database inventory of Servers,Desktops,Printers and software’s installed on desktops based on licenses

Installing, configuring and Troubleshooting Network printer, Scanner.

Acknowledge and Resolve the calls in HP service manager.

Wondersoft Pvt Ltd, Chennai Feb 2010 – Mar 2011

Technical support executive

Provide Technical support to customers and evaluators using the organization’s software product(s).

Monitor and troubleshoots application processes and system resources to ensure compliance.

Analyzes requests and translates into technical problems.

Develops sample applications and gathers technical data as required to solve complex customer issues.

Performs post –QA.pre-production testing on patches or new release of application software.

Applies new software revisions and patches. Resolves assigned trouble tickets and escalates as needed.

Implements innovative techniques to optimize and reduce troubleshooting time.

Diagnoses and resolves complex customer issues.

Debugs applications in various programming languages. Provides crafted answers, workarounds and technical answers.

Omkara InfoTech, Chennai July 2008– Jan 2010

Desktop support engineer

Maintaining the Master Database of Desktops, Laptops

Escalating and coordinating with Vendors for Systems hardware and software.

Installation of Operating Systems (Windows and Linux Operating systems)

Configuration of Printer, Modem, Scanner.

Configuration and troubleshooting of Microsoft outlook.

User account administration, i.e., account creation and management and password resets on Active Directory

PERSONAL DETAILS

Sex : MALE

Date of Birth : 25-01-1988

Nationality : Indian

Marital Status : Single

Languages Known : English, Tamil and Telugu

Permanent Address : No 33, Third Street,

Shastri nagar,

Villivakkam,

Chennai-600 049,

Tamilnadu.India

DECLARATION

I hereby declare that all the information mentioned above is true to the best of my knowledge.

Place:

Date : (R.EZHILARASAN))

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