Customer Service Sales

Carlos Douglas

*** ***** **** *** #* Jersey City, NJ 07302 201-***-**** ************@*****.***

I am an experienced young professional extremely eager to advance my Career in Hospitality and Sales support through hard work and dedication.

Core Competencies

Customer Service / Organizing / Time Management/ Verbal & Written Communication / Conflict Resolution

Merchandise Display / Discrepancy Review / Order Fulfillment / Inventory /Management / Telephone Etiquette / Supply Requisitions / Supervising / Hiring / Standard Payroll / Coordinating / Shift Rotation & Scheduling

Microsoft Word, Excel & PowerPoint / Bi-Lingual English-Spanish

Experience

Customer Service/ Retail Sales

●Prepared and packaged customer orders

●Provided merchandise descriptions and cost

●Maintained stock inventory and completed supplies requisitions

●Addressed customer concerns and provided discrepancy resolution

●Organized work area according to established company guidelines

●Answered telephone and provided accurate information or call relay

●Completed weekly merchandise/sales reports

●Balanced till at end of shift

●Processed merchandise returns and exchanges

Management/ Hospitality

●Front of House

●Provided supervision and support to team/ Performed staff shift rotation and scheduling

●Coordinated with dispatchers for multi-service delivery & pick-ups

●Provided customer/tenant resolution

●Managed hiring, terminations, leave requests and standard payroll

●Oversaw daily maintenance & housekeeping of department

Work History

Adamas Concierge Concierge 2015-

Finishline Assistant Manager 2014- 2015

Best Buy Sony Expert 2014 - 2015

Best Buy Sales Associate 2013 - 2015

King’s Son Assistant Manager 2007 - 2013

Education

William L. Dickinson High School - Jersey City, NJ 2009

Hudson County Community College- Associates Degree 2012

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