Manager Project
Resume:
Gus Cabrera
***********@*****.***
Consultant / Manager in Information Technology with a proven track record of leading key work streams, successfully engaging client stakeholders, planning and facilitating client meetings, and coordinating development of quality deliverables. Leverages consulting, sales, and delivery expertise with Tier 1 clients in client-facing, support and project management roles. Trusted advisor to Senior Management, able to communicate effectively across all levels of an organization. Excels at:
Project Management - Evaluates programs, initiate projects, develop and execute strategies
Execution - Consistently delivering to fixed time schedules against with built in complexities
Customer Relations- Develops and influences key relationships with customer decision makers
Analysis & Strategy - Provides accurate assessment, envisions a path forward and executes plan
Leadership – Led multiple teams to continual success. On-board new employees to company and team
EMPLOYMENT HISTORY
AMDOCS CONSULTING Dallas, TX 2008-2016
Senior Consultant – Served in multiple PMO roles reporting to the Vice President and to the Sr. Directors. Project roles include:
PMO Manager
Manager for Conversion Team of 12 business and technical staff using Waterfall/Agile methodology under BSS side of client. Managed conversion of customers newly acquired 500, 000 subscribers within targeted milestones enabling client to bill immediately after conversion and quickly capture revenue.
Managed daily mock calls to help resolve or report any issues that would hinder the Milestones during conversion life cycle
Met successful go live kickoff by managing multiple streams and resources
PMO /Consultant
Served in dual role for a 500 million dollar large transformation project leading Systems integration team to successfully implement Amdocs CES 8.1 BSS/OSS using Waterfall/Agile methodology.
Program Manager – Recruited by Vice President to serve on leadership team to lead kick off meetings and support project launch with planning, facilitating and reporting.
Facilitated requirements sessions with client Business and IT resources
Deliverable Manager – Built process from SOW and managed the approval cycle
Created efficient, streamlined deliverable management process to handover to onboarding lead on implementation
Testing PMO Lead during testing lifecycle. Oversaw defect management strategies; managed risk issues and action items, work plan and timeline swim lanes.
Cleared back log of issues Successfully led programs that integrated 3rd party vendors (i.e. IBM, Micro Telecom, Cybersource, Synygy, First Tech, Synchronos, Telenav)
Received recognition from Customer Prime Integration PMO, and Testing team
Estimation Manager
Responsible for 200k to 500k project estimations request from Amdocs Front Door. Managed and guided 4 architect resources during project estimation discovery.
Streamlined estimation process to track and manager estimation request from client to application architect
Developed tracking system to manage estimation SLA and keep architects from delayed
Reduced estimation request turnaround from 10 day to 5 days
Improved revenue forecast by adding checks to estimation request
Led team to develop Open Source Software solution to integrate with NBU billing system and reduce licensing fees for clients. Solution was recognized with nomination for Amdocs innovation award
Quantified billing system issue with B2B team and routed them to fix agents for analysis and correction
Performed research and business analysis, data analysis, prepared presentations and assisted in testing, analysis, and quantification of software related defects
AMDOCS Dallas, TX 2005 - 2008
Consultant
Analyzed Telegence billing system for financial accuracy during conversion testing from legacy billing system
Developed SQL scripts on oracle platform using TOAD interface to quantify issues regarding billing conversion
Scripts were then employed to investigate billing issues in all areas of billing
Wrote defects and validated fixes between target and legacy billing system
Project Manager for iPhone launches concerning activation issues and call center problems
REMOTE DYNAMICS, Richardson, TX (2002 – 2005)
Senior Billing Lead - Revenue Assurance
Responsible for data analysis, technical documentation, system analysis, and production support.
Managed and maintained day to day billing processes for a UNIX based multi-cycle billing system for over 500k subscriber base
TECHNICAL SKILLS
AMDOCS CES 8.1 Product knowledge and hands-on experience integrating Amdocs solutions with third party vendors
AT&T Telegence experience
Practical ability to apply the Rational Unified Process
Understanding of relational database architecture
Navigates teams through software development life cycle
SQL programming
TOAD
Unix
ARIS Design system
ETOM/ASOM design
Experience and understanding of call center operations and applications
IT systems knowledge
Sharepoint
PMP In Flight
Scrum In Flight
EDUCATION
UNIVERSITY OF NEW ORLEANS New Orleans, LA 1999
MBA/MIS
UNIVERSITY OF SOUTHERN MISSISSIPPI Hattiesburg, MS 1996
BS- Finance
AMDOCS ASOM Level 1 Certification
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