Customer Service Human Resource
Resume:
Brian Robert Sekerak
Harrison Township, MI 48045
Email: ********@*******.***
Objective: To obtain a leadership position utilizing my strong management and manufacturing experience.
Education:
Oakland University, Rochester, MI June, 2006
Master of Business Administration
Concentrations in Human Resource Management and Marketing
Wayne State University, Detroit, MI June, 2005
Bachelor of Science in Business Administration
Major: Management with concentrations in Human Resource Management and Chemistry
Employment Experience:
Maple Industries, Inc., New Hudson, MI 2011-Present
Vice President
Planned, prepared, and controlled production schedules with shop supervisor to identify improvement opportunities.
Managed scheduling & purchasing, set production goals, and monitored labor hours.
Coordinated contract schedules with purchasing to ensure controlled workflow to meet production requirements.
Reviewed job status, materials, and potential problems during team meetings.
Scheduled equipment and personnel, confirmed material supply, and prepared work orders.
Effectively managed and controlled operating costs, quality, safety, and productivity.
Coached and mentored shop staff towards a world class lean manufacturing vision.
Improved and maintained exceptional safety record with zero lost time accidents.
Precision metal machining experience and quality inspections as needed.
Forecasted/quoted potential jobs and tracked key performance measures.
Handled customer claims, returns, and credits.
Republic Services, Inc., Wayne, MI 2006-2011
Assistant General Manager
Develop and oversee 5 supervisors, 80-90 union employees, and sheet metal fabrication weld shop.
Provide inside sales support, including resolving customer complaints, service inquiries, data entry & tracking.
Prepare periodic operations reports (P & L) and action plans showing goals and methods for achievement.
Establish and assign routes including setting customer service standards, productivity goals, and scheduling.
Working knowledge of World Class Manufacturing (WCM) and Lean Manufacturing principles.
Conduct and document regular safety meetings/team meetings with assigned employees.
Promote customer service satisfaction by meeting with clients and solving customer service issues.
Assure compliance by employees to all DOT, OSHA, and environmental rules.
Maintain route efficiencies by completing routes within budgeted labor expectations.
Train drivers in collection activities, operation of vehicles, and safety procedures.
Complete accident investigations and submit appropriate documents and reports.
Conduct ReSOP Safety Observations and prepare documentation in accordance with program requirements.
Monitor driver Vehicle Condition Reports and supervise equipment inspections.
Continuously drive for safety, quality, cost, morale, and environmental improvements
Maintain compliance with the collective bargaining agreement.
International Wire & Cable, Sterling Heights, MI 1997-2004
Warehouse Manager
Supervised/trained 15 employees in all warehouse activities (inventory, Hi-lo operation, & stock)
Developed and analyzed lists of raw materials, purchased parts, equipment, and other items required to manufacture cable assemblies.
Scheduled deliveries based on production forecasts, material substitutions, storage and handling facilities, and maintenance requirements.
Coordinated and expedited flow of materials, parts, and assemblies according to production and shipping schedules or department priorities.
Examined material delivered to production departments to verify conformance to specifications.
Computer Skills:
Proficient in Excel, PowerPoint, Word, Access, Outlook, UPS Online, FedEx Online, Kronos, RouteSmart, Sage, and Peachtree
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