Customer Service Project

Tracie Starr

PO Box ******

Houston, TX *****

Phone 281-***-****

************@*******.***

OBJECTIVE

To enhance productivity, and strategically utilize my leadership abilities, to promote world-class customer service.

WORK HISTORY

2015-2016 Sunoco LP (Formerly Susser Petroleum) – Houston, TX

Construction Project Coordinator [Contract] – In this Project Position daily responsibilities include: High level organization; Management of MRO project and maintenance files; Scanning, copying and uploading CAPEX documents, specs and site plans; Assigning file name and location to shared drive; CAPEX Requests and Amends, Preparing Close-out Documentation; Issuing Work Orders; Assist with managing the project schedules; Communication and close interaction with Construction Project Managers and Maintenance and Compliance Managers, Technicians, Vendors and Suppliers

2011-2015 Craig Group (Inc.) – Houston, TX

Buyer – In this Fast Paced Supply Chain Position daily responsibilities included: Sourcing and Procurement of all Oilfield supplies and equipment, tooling, instrumentation, raw materials and capital equipment; Upstream, Midstream and Downstream; Quote generation; PO generation; Negotiating pricing and deliverables; Expediting; Specialist in meeting deadlines and maintaining budget; Supplier Liaison for Chevron, Shell, Petrobras, PTTEP and Intercompany contracts; International Logistics Coordination and document preparation; Supplier KPI’s

2010 - 2011 Greene Tweed & Co. - Houston, TX

Supply Chain Specialist - In this Procurement Specialist Position, daily actions included: Creating POs for composite and sealing components, connector systems, engineered components and sub-contract services; Submitting RFQs, expediting, negotiating pricing and deliverables; Maintenance of supplier records, insurance, NDT reports, and NCRs; Clearing blocked invoices; Supplier Sourcing; Supplier KPI’s

2006-2009 FMC Technologies - Houston, TX

Project Planner - In this skilled position, primary responsibilities included:

Planning, scheduling, and identifying problems on multiple $2.3 MM projects; Monitoring the flow of materials, components and assemblies; Performing inventory analysis between Plants; Coordinating with Buyers to improve Supplier delivery dates; Identifying critical path items needed for manufacturing; Negotiating part exchanges between projects; Working with Project Manager and Engineering to resolve Drawing and DBI discrepancies; Sales Order entry and Date Management; Sourcing of new parts

Expeditor - In this position critical to the Supply Chain, responsibilities included:

Responsible for aligning PO delivery dates to Material Requirements Plan; Managing Exception Codes and focusing on critical deliveries; Managing Open Order Reports for various Suppliers; Reporting updates and critical issues in Production Meetings; Coordinating with Planners the critical part shortages; Reporting the Supplier’s justification for delivery slippages; Site visits to Suppliers to negotiate and validate better production schedules

Tracie Starr

PO Box 683145

Houston, TX 77268

Phone 281-***-****

************@*******.***

2005-2006 Inmagine Corporation, LLC - Houston, TX

International Marketing Coordinator - In this multi-tasked position the responsibilities included:

Sales and Marketing; Business/Corporate Account Management; Client Care; Purchasing; Invoicing and Accounts Receivable; Business Correspondence; Shipping Dispatch; Vendor Point of Contact

2002-2003 D&R Framing Contractors, LLC - Centennial, CO

Purchasing Agent - In this Procurement position, primary responsibilities included:

Creating POs for Raw Materials, lumber, hardware, hangers, tools and misc. building materials; Research and comparison analysis; Maintaining Pricing Matrix for material costs; Revisions of Contracts and Take-offs; Administrating the correct Order Provisioning Process; Dispatching and ensuring accurate requests to the vendors/suppliers; Escalations and coordination within vendors to ensure timely receipts of delivery commitments; Updating critical events in the system including: required deliverables, time and costs; warranty repair requests and assigned warranty ticket numbers; Vendor Point of Contact

EDUCATION/SEMINARS

BSBA-Project Management, Currently at CTU Online

Associate of Applied Science, Parks Junior College, 1994

Diploma, Thomas Jefferson High School, 1990

Sitel Corporate Training Center, Omaha, NE

Motivational Skills - Coaching for Success - How To Effectively Use Visual Aids - Dealing With Difficult People - Managing Change - Management Skills for New Supervisors - Documentation and Discipline

SKILLS

Microsoft Office: Outlook, Word, Excel, Microsoft Project, Power Point, Great Plains, SRM, APO/MRP, SAP, R3: Material Management, Production Planning, Inventory Management, Supply & Demand

TWIC Card Holder

REFERENCES

Available upon request

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