Project Manager Customer Service
Resume:
Derrick L McGee
Houston, TX 77079
Project Manager/Coordinator
PROFILE
Recognized expert in project planning, procurement and coordination.
Leader who effects positive change to improve efficiency and productivity.
Excels at building relationships in order to bring success to projects.
EXPERIENCE
FMC Technologies Houston, TX 2009 – 2016
Product Project Manager (2013-2016)
Served as the primary point of contact for the customer after the sale as assigned.
Coordinated with Senior Manager to establish a realistic project schedule and budget.
Served as the primary internal contact with management for assigned projects and coordinated communication between the various functional areas.
Approved all project related expenditures as authorized and managed costs to meet budget commitments.
Managed and negotiated Variation Orders and other changes to the contract within their scope of work.
Ensured that adequate resources were applied to the project.
Ensured that a document control procedure was in place and was followed.
Ensured that all elements of the Project conformed to contract requirements, specific certificate standards and regulatory requirements.
Project Planner/Buyer (2011-2013)
Project Liaison between Project Management Team, Engineering Group, and Manufacturing.
Analyzed supply and demand of inventory and long lead parts to take corrective actions to alleviate schedule impact.
Assisted with synchronizing project priorities to ensure acceptable procurement and manufacturing schedules.
Entered and Monitored Milestone Sales Orders in SAP
Updated Master Schedule in Primavera via GPS Commander.
Worked with product teams to generate Requests for Quotes (RFQ).
Procured components and services from suppliers.
Identified and realized costs savings opportunities.
Assisted in identifying and qualifying new suppliers.
Developed and maintained relationships with suppliers.
Inventory Control R&D LAB (2009-2011)
Managed all aspects of material flow.
Implemented guidelines for product and test equipment traceability.
Ensured that all incoming parts were readily available in a timely manner.
Input all parts for engineering projects into database for tracking purposes.
Responsible for all outgoing shipments.
Implemented and scheduled preventative maintenance.
Huntsman Corporation The Woodlands, TX 2007-2009
Customer Service Advisor
Placed, confirmed and processed order returns.
Maintained customer master data.
Served as liaison between customer, plant, logistics, sales, product management, quality and credit department to resolve order issues.
Provided support, guidance and product knowledge to internal and external customers.
Rhinopak Packaging Houston, TX 2006-2007
Account Manager
Managed all aspects of customer account.
Established process changes to increase focus on inventory discrepancies.
Managed inventory levels of manufacturing components and finished product to ensure product availability.
Frequent internal contact with Production Control, Purchasing, and Logistics to coordinate priorities.
Forecasted and managed procurement of all components needed from long lead suppliers & high volume suppliers.
ExxonMobil Chemical Company Houston, TX 2004-2006
Customer Account Manager
Accountable for customer accounts from order commit to invoice clearing (OTC).
Reviewed daily reports and sought actions to clear open orders.
Confirmed availability of product and transportation to ensure timely delivery.
Researched and selected alternate sources as required.
Resolved invoicing disputes by involving Sales & Pricing Departments.
SKILLS
Proficient in all Microsoft Office Programs
Extensive Experience in SAP
Experienced in Primavera P6
EDUCATION
Prairie View A&M University – 50 Hours Completed
University of Houston Downtown (BBA Management) – Anticipated Graduation 2018.
Project Academy Modules A,B & I- Certified per Métier Academy.
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