Customer Service Sales

Accounting / Client Services / Professional Cashier

Objective:

To offer my energy, integrity and superior client services skills in a professional accounting or financial services environment, utilizing my international accounting education.

Languages:

Fluent in English, French, Spanish and several African Dialects

Professional Work Experience: United States

Lunds & Byerlys, Plymouth, MN:

Cashiering/ Customer Service / Replenishing / Merchandizing

September 2014 to present

- Hired as a Cashier, and to learn and support all areas of the store.

- Trained in the following departments: Cashiering, Customer Service, Deli Services, Restaurant Maintenance, and Replenishing

Walmart, Maple Grove, MN:

Cashiering/ Customer Service / Replenishing / Merchandizing

March 2014 to August 2014

- Award: Front-End Associate of the Month for May 2014 Store #2882

- Hired as Cashier to provide a superior customer experience including all types of sales and cashiering transactions. Includes continual customer greeting, needs assessment, sales transactions, and encouraging repeat business. Providing discretion related to legal sales of liquor, cigarettes, and other age documented transactions.

- Assisting Customer Service Managers where needed, providing advanced customer service, cash register computer system support, overseeing self cashier center and ensuring fast/friendly service; 9/8/14 Selected for promotion to Deli area cashiering/ Deli slicing/packaging/machine maintenance

Target Corporation and Rockler Corporation, Medina MN: Merchandising/Replenishing

Seasonal/Overnight work - Winter of 2012-2013

Sports Profile, Atlanta, Georgia: Sales/Marketing/Security

October 2002 – February 2009

- Provided superior customer experience including product and promotional sales education, customer need assessment, sales transactions, and follow-up care

- Facilitated store operations by setting up and maintaining promotional displays, assessing security risks, and developing procedures to apprehend shoplifters

Crown Gas Station, North Carolina: Lead Sales Clerk

October 2001 - September 2002

- Enthusiastically greeted customers, answered questions, used POS (Point Of Sale) software to enter cash, debit, credit and voucher transactions

- Priced merchandise, maintained shelf inventory, and trained new employees in store sales and business procedures

Page Two: Demba Dia Resume

Various Sales Positions, New York City, New York: Customer Service/Marketing/Sales

February 2000 – September 2001

- Performed on site marketing for product distributors in the New York City market

- Supervised sales staff to ensure high level of customer service

Professional Work Experience: Abroad

Dia Convenience Shop, Dakar, Senegal: Owner, Operator

February 1992 – January 2000

- Performed all accounting and sales functions to own/run my own shop

- Selected, purchased, maintained and sold merchandise

- Provided on site customer service ensuring quality in all areas

Chambre de Metier de Ziguinchor, Dakar, Senegal: General Accountant

November 1991 - January 1992

- Performed General Accounting Functions

Volunteer Work:

-Soccer Coach, kids ages 10-11, Corcoran Minnesota Youth Soccer Program, 2011

-Soccer Coach, kids ages 13-14, Corcoran Minnesota Youth Soccer Program, 2012

Higher Education:

- General Accounting Degree, Presented by the Minister of Education; Dakar, Senegal, 1993-1994

- General Accounting/Analytics, Chamber of Commerce; Dakar, Senegal, 1986-1989

- International Transit Accounting Degree, Private French Canadian School; Dakar, Senegal, 1986-7

Travel Experience: Africa, France, United States

Current Hobbies: Travel, Soccer, Gardening, Reading

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