Customer Service Accounts Receivable

JENNIFER WHAJIN. KIM

** ******* **. * *******, NY 11725 l 714-***-**** l *******@*****.***

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nterprising, hard-working, fast learning, team playing and technically skilled accounts payable/accounts receivable/office manager known for accuracy, attention to detail, managing employees and timeliness in managing disbursement functions for diverse-industry employers. A/P and A/R career spans five years of experience in manufacturing and customer service industry has included accountability for the processing of up to 1,000 invoices ($0.3M) per month along with excellent customer service skills backed by solid credentials (BS in Hospitality Management) and proficiencies in generally accepted office practices as well as MS Office Word, Excel, and power point, QuickBooks, Photoshop, Illustrator and more.

Key Skills

Accounts Payable Processes & Management

Accounts Receivable Processes & Management

Invoices/Expense Reports/Payment Transactions

Corporate Accounting & Bookkeeping

GAAP Standards & Government Regulations

Journal Entries & General Ledger

Spreadsheets & Accounting Reports

Vendor Negotiations & Management

Inventory Control & Purchasing

Quickbooks & Microsoft Office Suite

Teambuilding & Staff Supervision

Company website management

Customer Service

Fluent Korean and intermediate Japanese

Professional Experience

J&A SERVICE INC. Brentwood, NY

Accounting & Administrative Manager, Feb 2011 to present

Handled daily A/P and A/R processes; managed vendor/supplier relations; and oversaw the timely, accurate processing of invoices, purchase orders, expense reports, credit memos and payment transactions. Maintained adherence to corporate accounting and GAAP standards; addressed escalated issues from employees, vendors, and customers regarding accounts payable as well as accounts receivable; and ensured accurate and compliant A/P and A/R files and records in accordance with company policies and government regulations.

Key Roles & Results:

Managed accurate and timely processing of over 1,000 invoices ($0.3 M) per month for a small sized service company using Quickbooks and internally developed SRP program.

Assessed and closed A/P sub-ledger on a monthly basis, validated content and resolved various issues.

Handled bank reconciliation, cash disbursements, deposits, travel expense reports and reimbursements.

Renegotiated payment terms with many suppliers/vendors from due on receipt to Net 60 days which improved cash flow and helped facilitate company’s return to profitability.

Managed delinquent accounts and negotiated payments, reducing 70% of total accounts receivable amount in one calendar year.

Recommended and implemented of an online purchasing and billing for distributors ensuring payment to be received at the time of orders being placed, reducing outstanding accounts receivable amounts.

Created numerous spreadsheets, correspondence, forms, and reports to be shared and used by other employees of the company.

Solid participation in and execution of successful audits and related accounting functions in a timely manner; rapid delivery of accurate reports as requested.

Assisted in preparation and filing of quarterly and yearly sales tax.

Took a lead on a new projects as assigned such as upgrading company website to give it a new look and creating marketing materials which helped in increasing company revenue.

Consistent recognition and promotion through levels of increasing impact and contribution and accountability in diverse professional settings.

jennifer w. kim

Résumé l Page Two

Professional Experience (continued)

NoEun Elementary School with EPIK, Daejeon Korea

Guest English Teacher, August 2009-September 2010

Key Roles & Results:

Taught English as foreign language to students from grade 3 to grade 6 not only on the curriculum developed by Korea’s Department of Education but with assignments and games that I created.

Recommended and led English debate classes for teachers with various topics to advance their language skills.

Developed and organized programs for English camps held during summer and winter vacations.

Worked with Korean English teachers on class preparation and execution of programs that were developed by the Korean office of Education.

Trained and helped a few students to prepare for national English speech contest and one of the students won the 2nd place for 6 grade.

Hotel Stanford, New York, NY

Front Desk Agent, January 2009- July 2009

Key Roles & Results:

Helped guests with check-in and check out

Provided concierge services as requested

Shadowed front desk manager and helped with his managerial duties such as writing daily reports, supervising newly hired interns and following daily check lists.

Held responsibility for checking inventories at front desk and placing orders to purchasing department as needed.

Assisted in signing a contract with a few tour agencies and limo/taxi services to offer booking services for customers on core city tour products and airport transportation with commission per booking.

Education

PURDUE UNIVERSITY, WEST LAFAYETTE, IN

Bachelor of Science in Hospitality Management, 2008

GPA 3.4

Technical skills

MS Office Suite (Word, Excel, PowerPoint, Outlook, Access) l QuickBooks l Photoshop

Windows (all) l Magento Ecommerce l Open Cart Ecommerce

714-***-**** l *******@*****.***

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