Healthcare Management and Operations Professional
Resume:
LEIGH A. RADATZ
***** ******** *****, ***** ****, MI 48178 ********@*****.***
SUMMARY
A healthcare management and financial professional who has successfully provided leadership and expertise in operational efficiency, best practice policy mobilization, and financial data collection, analysis and reporting resulting in revenue optimization in both clinical and financial settings within academic medicine environments. Strengths include:
Team Building and Personnel Management
Financial Analysis and Reporting
Institutional Leadership and Input for Policy Change
Operational Process Optimization
Infrastructure Design and Development
PROFESSIONAL EXPERIENCE
2011 – 2013 Wayne State University Physicians Group - Detroit, Michigan
Director, Department of Internal Medicine
Managed Graduate Medical Education programs and staff based at Detroit Medical Center and Crittenton Hospital encompassing over 130 internal medicine residents in clinical rotations at DMC, Karmanos Cancer Center, Veterans Administration Medical Center and Crittenton Hospital including eight fellowship programs at DMC.
In conjunction with department leadership and Wayne State University School of Medicine, facilitated physician recruitment process for the department through to letter of offer and on boarding protocol.
Developed annual budget for graduate medical education program for the department to include complex distribution algorithms based on usage and need according to division.
Develop and maintain processes for efficiency and improvement in performance and processes for patients, faculty and staff. Led all monthly staff meetings
Manage over 20 departmental central office and divisional administrative and residency program staff including all hiring, on boarding, protocols, evaluation, and disciplinary actions.
2010 – 2011 Integrated Health Associates - Ann Arbor, Michigan
Practice Manager, Internal Medicine Cherry Hill / Internal Medicine Plymouth
Developed and successfully implemented and specifically designed telephone answering system to manage 1,000+ per day patient calls, both urgent and routine.
Recruited, trained/oriented and supervised clinical and administrative staff of 17, two supervisors and four RN phone triage staff. Led and developed creative, empowering, informative and motivational agendas and led monthly all-staff meetings to include informational speakers, process and customer improvement exercises, and patient survey process and results.
1996 – 2009 Beth Israel Deaconess Medical Center - Boston, Massachusetts
Senior Financial Analyst
Research and Academic Affairs - Performed grant analysis, adjustments, FSR preparation and submission, grant cost transfers and report compilation. Ad hoc data gathering and reporting requests from Director.
Information Systems - Responsible for $12 million capital budget purchasing process through invoice payment, database maintenance, expenditure tracking and reporting.
Financial Planning Department - Responsible for full range of reimbursement functions including cost report, audit and appeal preparation, interim rate and settlement calculations, and various special projects. Assisted in data gathering and preparation of Federal Cost Report.
1992 - 1995 Massachusetts General Hospital - Boston, Massachusetts
Practice Administrator, Bulfinch Medical Group
Developed and monitored operating and capital budgets totaling $4 million.
Produced, implemented, monitored physician productivity, resident teaching, and maternity leave financial compensation models for quarterly revenue distribution to 25 physicians.
Redesigned, restructured, and implemented custom internal telecommunications system, aligning call volume with efficient handling, increasing revenue.
Represented practice in design of electronic patient appointment scheduling system and implemented within practice and assisted with specifications for design and implementation of electronic medical record (EMR) in hospital practices.
Developed job descriptions, recruited, hired, mentored, and evaluated work performance of 25-person staff. Set agendas and led all monthly staff meetings.
Conducted practice and individual physician coding efficiency analyses on and implemented improved procedures for revenue enhancement.
Oversaw and directed all aspects of complete renovation of existing hospital space and subsequent expansion allowing a patient visit volume increase of 28%.
Co-founded, co-edited newsletter designed specifically for MGH/Partners, Inc. ambulatory care practices, which is still in publication and distributed today.
Served on several hospital committees for development of staffing, budgetary, space and patient visit volume standards for primary care practices and community health centers and functioned as primary leadership liaison to all internal hospital groups and external organizations.
1985 - 1992 Brigham and Women’s Hospital - Boston, Massachusetts
Division Administrator, Division of Vascular Surgery
Program Coordinator, General Surgery Residency Training Program
Profit and loss responsibility for operating and capital budgets totaling $1.5 million.
Implementation of operative statistic compilation program for ACGME accreditation compliance. Created monthly rotation schedules and Match Day process entirely.
Prepared research grant applications and administered activities for Vascular Surgery Research Laboratory.
Coordinator, Basic Science Lecture Series for Boston Vascular Fellows
and Brigham - Bermuda Physician Exchange Lecture Series.
EDUCATION Central Michigan University - Mt. Pleasant, Michigan
Bachelor of Science, Business and Administration
Public Health Education minor, German Language
Internship - American Cancer Society - Southfield, Michigan
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