Customer Service Quality

Mary E. Lewis

**** ***** ******, **** ***, Simi Valley, CA 93063

Mobile 805-***-**** *****.****@*****.***

www.linkedin.com/in/marylewis59

Qualifications Profile

Versatile, quality-driven Technician leveraging years of production experience in the aerospace sector to make contributions in Quality Assurance and Manufacturing

Assembly & Manufacturing: Adept at utilizing hand and power tools, precision manufacturing and calibration instruments, and proven production techniques in the assembly, dis-assembly, modification, rework, repair, and reassembly of electronic and mechanical components.

Compliance & Quality Assurance: Solid understanding of industry specifications and FAA guidelines; skilled at translating complex engineering schematics and blueprints, and evaluating installation of electrical wires, parts, assemblies, systems and equipment for workmanship, fit, alignment, and conformance to exacting standards.

Key Strengths: Outstanding team and repair station supervision capabilities; noted for leading teams to meet production goals consistently. Safety focused; trained in hazardous materials (HAZMAT) handling, with hands-on experience operating in clean room environments. Tech savvy; proficient with Windows (XP, Vista, 7) and MS Office (Access, Excel, PowerPoint, Word).

Professional Experience

Self-contractor, 1996-2010

Acted as general contractor for residential rework and construction on a private home. Acquired and developed skills necessary for residential rework and construction. Proficient in the use of electric and pneumatic power tools associated with construction. Developed and installed IT network for a private residence.

Successfully completed renovation of 1200sq/ft and addition of over 600 sq/ft of new construction on a private home.

Skills Used

Proficient use of hand, power, and pneumatic tools associated with all phases of residential construction.

Loral, Litchfield Park, AZ

Sr. Assembler, 1996-1996

Exhibited extreme attention to detail while performing precision assembly of missile electronics in confidential clean room environment for Lockheed Martin subcontractor. Made extensive use of lathes and micrometers in precision machining and quality inspection of complex parts. Responsible for machining parts for gimbal assembly for seekerhead production.

Passed background check and received DOD security clearance.

Acme Electric, Tempe, AZ

Lead Assembly, Quality Inspector, and FAA Repairman, 1994-1996

Kept aircraft battery assembly and production running smoothly as co-manager of six-member repair station in FAA-certified facility; prioritized and controlled workflow from receipt of service orders through final shipment. Reviewed orders, presented engineering changes to team members, and guided assembly and rework operations to ensure production timelines, quality standards, and performance targets were met on schedule and in line with customer, company, industry, and federal requirements.

Utilized variety of hand tools, soldering equipment, and calibration devices in assembly of complex wire harnesses and circuit boards.

Interpreted schematics and blueprints accurately, and operated MS Office applications and databases to track workloads / materials and prepare documentation.

Streamlined communication between customers, management, engineering, and government representatives; built trust-based relationships with all stakeholders by delivering on promised results consistently.

Facilitated and controlled

Coordinated rapid set up of repair station following plant relocation; excellent planning and organization minimized downtime for company and ensured schedules were maintained.

Sundstrand Aerospace, Phoenix, AZ

Assembler, Quality Inspector, and FAA Repairman, 1989-1994

Met aggressive production schedules and stringent quality control standards for assembly and rework of aircraft control units. Co-supervised operations within the repair station area of influence.

Demonstrated mastery of all procedures, practices, inspection methods, materials, machine and hand tools, and related equipment necessary to secure FAA Repairman certification. Facilitated engineering changes and logistics for repair station.

Hughes Aircraft, Tucson, AZ

Assembler, 1986-1989

Liaised effectively between military customers and in-house contractors on assembly and rework of parts for Phoenix-class missiles; maintained keen eye for detail and complied with strict safety protocols while working with hazardous materials in confidential, clean room environment.

Met security requirements for working in federally regulated production facility; received first DOD Secret-level security clearance.

Education Background

Bachelor of Science in Business –March 2015

University of Phoenix – Pasadena, CA

Electronics and General Education coursework

Pima Community College – Tucson, AZ

Professional Development

ASQ Certified Quality Improvement Associate-#11649

PADI Certified Advanced Open Water Diver

PADI Certified Emergency First Responder

Certified in use of oxygen units and AED

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