Customer Service Manager

Summary

Highlights

Experience

Military

Richard McKimmy

**** ******* *** **., **** TX 77493

Home: 281-***-**** Cell: 281-***-****

*********@*****.***

Hardworking Auto Mechanic for over 40 years which has made me successful at generating new business through referrals from satisfied customers. Offers trustworthy auto care and expert advice. My mechanical education and experience enables me to troubleshoot repairing gas, diesel and alternate fuel vehicles. Superior customer service

Diagnosis and repair

Preventative maintenance

Suspension and alignment

Brake systems expertise

Engine replacement specialist

Brake repair and replacement

Analytical and diagnostic software

Small engine mechanics

Mathematical aptitude

Electrical systems

U-Haul September 2015 to Current

Customer Service

Katy, TX

Communicated with customers regarding vehicle or trailers that were being rented out.Examined vehicles that were returned from rental to determine the extent of damage or malfunctions. Installed hitches, repaired all mechanical problems, certified forklift driver and certified propane distributor. Organized rental records and filed reports if necessary.

RS Mobile Service January 2011 to September 2015

Manager/Mobile Mechanic

Katy, TX

Followed checklists to verify that all important parts were examined. Mobile mechanic on all types of car and truck repairs. Scheduled work daily for the following day making sure the customers vehicle was repaired in a timely manner. Communicated with customers regarding vehicle issues and potential repairs. Ordered accurate amounts of parts and supplies to maintain necessary inventory. ASE certification contributed to repeat and referral business by using strong customer service and problem solving skills.

Complete Mobile Fleet Repair January 2004 to December 2010 Co-Owner

Katy, TX

Examined vehicles to determine the extent of repairs needed along with an estimated quote on cost. Communicated with customers regarding vehicle issues and potential repairs. Had lots of repeat business and referrals due to how satisfied customers were with the repair, cost and turn over time from bringing vehicle in to returning to customer. Removed and replaced tires, shocks, struts and brakes.Repaired and replaced radiators and water pumps.Operated pneumatic tools and air compressors.Repaired and replaced belts, hoses and steering systems. Specialized in servicing brakes and fuel systems. Army

Served from 7-1969 to 7-1971

USA

Was in Vietnam from November 1969 to October 1970

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