Customer Service Accounts
Resume:
Olmsted Falls, OH *****
***/ ***-****, **********@***.***
ANDREA YOUNG
Objective
To obtain a position that will accentuate my best personal attributes, help me achieve financial income, allow me to use and challenge my current skill set, while increasing my knowledge base that I can utilize in my field.
Experience
2013 to Current McCarthy Burgess& Wolff Bedford, OH
Commercial Collector
Maintained monthly collection goals, on commercial accounts.
Worked on special projects for commercial files.
Maintained monthly collection goals, while maintaining client requirements.
2012 thru 2013 Par-One Inc. Cleveland, OH
Office Manager/ Accounting Dept.
Posted payments to customer’s accounts.
Ran credit card payments for posting.
Managed account payables, and receivables.
Handled Customer Service calls.
Direct contact and updates for customers.
Verified billing and invoices.
Prepared invoicing on a daily basis.
Assisted with shipping using UPS, Fed- Ex, and USPS.
Drafted updates, invoices, and past due letters on customer’s accounts.
Set-up of new accounts, and ran monthly aging for accounts.
Coordination of delivery of documents and packages.
2010-2012 Marathon Gas Cleveland, OH
Cashier
Ran cash register, and direct customer service.
Cash handling, credit card payments and accounting.
Stocking of merchandise.
2000-2009 O.S.I Collection Services Valley View, OH
Client Services
Calling clients to verify payments.
Inputting and validation of payments online service.
Organizing, drafting of letters for accounts.
Maintained and logged scheduled hours for collectors.
Updated hourly goal reports.
Posting payments.
Coordinated cancellation of payment requests.
Reactivated cancelled accounts.
Drafted emails, faxes.
Cancelled accounts from clients and sales representatives.
Non-sufficient fund check tracking.
Fugitso Board- Switchboard relief.
Third Party Collector
Managed small and large balance accounts.
Set up of payments for balance in full, or repayment plans.
Skip-traced and location information for accounts.
Managed Commercial and Retail third party accounts.
1990-2000 The Blonder Company
Collector
Managed delinquent collection accounts, first party.
Made final attempts to collect on the delinquent accounts prior to turning over to collection agencies.
Created month end closing reports and collector status month end.
Created files for transfer on files including copying accounts and financial records for secured transfer to collection agencies.
Calculated collector’s percentages, and goals for month end reporting.
Processed and applied payments to accounts.
Filled in for Accounts payable departments when necessary.
Tracked return merchandise thru Fed Ex and UPS.
Managed bi-yearly inventory, inspection, count of merchandise, inventory of records on the computer.
Processed monthly statements, and mailed to customers.
Covered switchboard when necessary.
Education
1985-89 Cleveland Central Catholic High School Cleveland, OH
General Education.
Graduated 1989
2009-2011 Central School of Practical Nursing Cleveland, OH
Graduated 2011
Skills
Well versed in Microsoft Word/Office collection programs.
Word, spreadsheets, invoicing, accounting.
Detail oriented, and the ability to multitask between projects.
Annual FDCPA training, Collections ACA.
Ten Key
References
Jack Cipollone 5644 Primavera Drive, Mentor OH 44060
Home 440-***-**** Cell 440-***-****
Mildred Green 4759 Heather Lane, Brooklyn OH 44144
Home and Cell 216-***-****
Diane Rutherford 3053 West 51st Street, Cleveland OH 44102
Cell 216-***-****
Contact this candidate