Customer Service High School

Brittany Allen

Career Focus

I ran a small diesel repair business for nearly 8 years.

I supervised the mechanics and made sure safety procedures were followed. I ordered parts and prepared invoices for payments. Answered multiple lines and dealt with owner operators and drivers. I prepared monthly sales tax reports and light book keeping. I prepared checks for vendors and all monthly bills. I dealt with truck dealers and part warehouses with ordering correct parts. I handled cash, comchecks, and business checks and credit cards from customers. Daily credit card settlements.

Also I have customer service skills. I worked for Rooms To Go and dealt with answering incoming customer calls. I solved problems, scheduled service techs or rescheduled deliveries. Core Qualifications

I have strong customer service skills and dealing

with difficult customers.

I have strong problem solving skills.

Education and Training

High School Diploma : 1995

Lake Gibson High School Lakeland, FL, USA

Accomplishments

I scheduled mechanics hours to make sure we had adequate staffing through our busy season. I have experience dealing with irate and difficult customers. Work Experience

Office Manager

July 2008 to February 2016

Britt Green Diesel Service Inc Lakeland, FL

Ran small diesel repair shop. I was in charge of hiring mechanics. I scheduled mechanics hours. I made sure all safety procedures were followed. Answered multiply phone lines. Ordered parts from vendors and dealers. I wrote and invoiced all parts and labor to customers. Handled cash, credit cards and business checks. Settled credit cards. Prepared employee hours to the payroll company and also prepared monthly sales tax reports to the state. Wrote checks to all vendors and dealers. Balanced check book daily.

Secretary

November 2004 to July 2008

Britt Green Trucking Inc Lakeland, FL

I prepared fuel reports for multiply trucks. Answered phones and reviewed employee applications and verified background checks on potential drivers. Pulled MVR ( Motor Vehicle Reports.) Filed and faxed maintenance reports to company that the trucks were leased to.

care giver to husband and grandfather

July 2000 to November 2004

I took time off. My husband was injured in a car accident and broke his neck. My grandfather was a double amputee and was dying. Took care of both of them around the clock. Teller

March 2000 to June 2000

Wachovia Auburndale, FL

I was a teller. I cashed customer and non customer checks. I prepared money orders and cashier checks. Balance my drawer daily. Also weekly I replenished the ATM at this location Customer Service

February 1997 to February 2000

1410 Meadows Pond Dr, Bartow FL 33830

Home: 863-***-**** - Cell: 863-***-**** - ******************@*****.*** Rooms To Go Seffner, FL

Answering incoming customer calls. Ordered furniture, scheduled deliveries. Worked in RTG kids. Scheduled service techs for damaged furniture, rescheduled deliveries.

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