Customer Service Manager
Resume:
Flavia Miralles
New York, NY 10036
***********@*****.***
VENDING TIMES MAGAZINE, ROCKVILLE CENTER, NY
MARKETING COORDINATOR January 2015- Present
Support publisher, managing editor and controller in sales, circulation, production, billing and administrative tasks, and manage workflow among departments by maintaining systems for organized, efficient, effective data management.
Provide a monthly Issue Distribution Report.
Handle all subscription orders and renewals.
Generate insertion orders and contracts for sales staff.
Generate monthly Production Sheet.
Generate monthly Email Product Showcase.
Manage and maintain print classified section and online classified sales and solicit new business.
Secure new ad files and coordinate with production manager on monthly page count, ad design and layout.
Work closely with publisher to secure new clients, maintain existing clients, and handle all client concerns.
Assist publisher, managing editor and production manager in developing and executing successful marketing campaigns, including media kits, rate cards and editorial calendars.
Maintain all promotion lists for sales.
Proof reading.
Arrange travel and registration for trade shows.
Mail monthly invoices and tearsheets as directed by the controller.
MOOSYLVANIA MARKETING, NEW YORK, NY
BRAND AMBASSADOR FOR ENTERPRISE CARSHARE January 2014- November 2014
Introduced customers to Enterprise's Carshare Program and increased brand value by representing the to target customers.
Set up activations throughout the Metro New York area.
Responsible for explaining the Carshare Program to new customers.
Sales quota of 15 new sign ups per week.
Attend weekly meetings to address customer concerns and map out locations and logistics.
Submit daily reports to Moosylvania
SKY CITY APARTMENTS, NEW YORK, NY
CUSTOMER SERVICE MANAGER June 2013-December 2013
Customer Service Manager for luxury vacation rental company that has 71 apartments in the New York Metro area and Miami.
Responsible for checking in and checking out guests.
Managing schedules and people to ensure the apartments are clean and that any situations that may arise are quickly taken care of by the cleaning and maintenance staff.
Arrange guests travel plans including ordering limo service to and from airport.
Ordering supplies, including furniture, decoration and cookware fro all new apartments.
Handling all cable and electric accounts, ensuring all bills are paid on time.
Written translation in Spanish for the website.
ATTACK! MARKETING, NEW YORK, NY
FREELANCE BRAND MANAGER - BLACKBERRY HEAVY UP NYC January 2011-February 2013
Manager of 7 Field Market Managers and 70 Brand Ambassadors for the launch of Blackberry Z10
in corporate and dealer Verizon, AT&T, and T-Mobile stores. Territory ranges from Southern NJ to NYC boroughs, Long Island and Westchester County, NY.
Hired, trained and certified staff on Blackberry Z10 for in store demos.
CRM & XRM, including training management and staff to use software.
Scheduled 100 daily store executions for NYC region including transportation, logistics and travel accomodations.
Disseminated and delegated program objectives to the region via FMM's.
Tracked event goals and recaps through daily reporting on Partner Dynamics.
SWEETFACE/JLO FASHION COMPANY, NEW YORK, NY
EXECUTIVE ASSISTANT TO THE CEO July 2007- September 2010
Executive assistant to the CEO of Jennifer Lopez' and Andy Hilfiger's fashion line Sweetface/JLO.
Synchronized administrative policies and events for staff and Board of Directors.
Created monthly reports for all department heads.
Booked all heavy domestic and international travel for all department heads including Jennifer Lopez and Simon Fields and entourage.
Managed executive calendar and coordinated weekly project team meetings.
Prepared agendas, conducted research, accumulated data for presentation.
Oversaw implementation of new office suppliers that resulted in a more cost effective service.
Arranged expense reports for employees.
Set up services for new hires, including but not limited to seating assignments, security cards
and benefits enrollment.
SKILL HIGHLIGHTS
Microsoft Office Suite
Excel
Outlook
MAC and PC
Constant Contact
Fluent in Spanish
EDUCATION
Mercy College 2 years
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