Platform Engineer
Resume:
André Neves Correa Rocha
**** **** ***** ********* ****
Toronto, ON M8V1A4
Skype: ancrocha
Mobile: 647-***-****
********@*****.***
https://ca.linkedin.com/in/ancrocha
Summary
I am an Electrical/Electronic Engineer with more than seven years of experience in operation and maintenance of telecommunications platforms, servers, operational systems, network equipment and data centers in the largest telecommunications operator in South America.
Besides working with mobile network and Ericsson’s equipment, I also have experience with servers running linux (Red Hat, Debian), Windows, mysql, ldap, SAN Storage, LAN switch, security and fire systems. Focused in predictive and corrective maintenance, always keeping good quality and maintaining high service availability.
Professional ExperienceTelefonica-Vivo Platform Engineer
Feb. 2009 – Aug. 2015
Operation, monitoring and maintenance of Ericsson core network platforms: HLR AXE (APG and APZ), HSS for core IMS and LTE, Ericsson Composition Engine ECE, Ericsson Multi-Activation (EMA), Mobile Positioning Systems (MPS) and EIR. Parameters configuration, software upgrades, backups, bug fixes, hardware maintenance, alarms analysis and user support. Ensure high availability of the equipment in a 24x7 environment and on call rotation.
Operation and maintenance of multi-vendor servers and Storages (HP, DELL, SUN) running Linux, Windows, MySQL, LDAP and proprietary applications, LAN switches Cisco and Extreme. Software updates, backups, hardware maintenance. Ensuring high availability of the equipment.
Responsible for all backup routines and disaster recovery procedure. Writing script in shell and Perl for automations.
Support tier 3 for NOC and training them for act in first level support.
Ticket Management with costumers, internal clients and vendors support, coordinate support for troubleshooting failures and assurance of SLA compliance of technical calls.
Support engineering activities such as configuration control, inspections, installations, tests, acceptance and integration of new platforms and applications.
Monitor the quality of the Data Center. Electrical installations, structured cabling and air conditioning, contacting responsible staff in case of anomalies.
TIM Telecom Italia RF Engineering Intern
Apr. 2008 – Dec. 2008
Cell Planning for GSM (2G) and WCDMA (3G), helping to decrease interference and increase quality for voice and data traffic.
Monitor of network expansions and execution with third part contractors. Ensuring the schedule and SLA compliance.
Monitor the quality indicators and working in cell optimization. Create parameters configurations orders for operational team.
Propagation tests, monitoring and updating performance indicators
Participation in indoor and outdoor projects for improve the coverage.
SIEMENS Building Technologies Electrical Engineering Intern
Oct. 2006 – Mar. 2008
Acting as product Engineer assistant for home alarm, fire alarms, closed circuit television, access control and vehicle tracking systems.
Develop solutions to customer requirements and integration with the monitoring center.
Develop technical, installation and programing guide and user manuals.
Research and testing of new products and services.
ITAUTEC Electronic Technician
Nov. 2002 – Oct. 2006
Acting as a field technician on call and scale shifts to fix problems in Bank ATM with modulo Perto and MDN. Card readers, printers and cash dispenser.
Maintenance of bank automation equipment, micro computers, servers, structured network, LAN, printers and switch Cisco and Enterasys.
Hardware troubleshooting and replace when it was necessary.
Software troubleshooting (Windows), installing and upgrade.
Education
Bachelor’s Degree in Electrical Engineering - FESP, São Paulo
Canadian Equivalency (WES) – Bachelor’s degree (four years)
2004–2008
Technical College - Electronics Program - Colégio Paralelo, São Paulo
1999-2002
Courses
OSLT – Occupation Specific Language Training
Humber
Mar. 2016
LPI 101 and 102 – Administration of Linux systems
Green Systems
Aug. 2015
CSCF 12A HSS/SLF, O&M for IMS
Ericsson
Oct. 2012
IPWorks 7.0, O&M for IMS
Ericsson
Oct. 2012
SBG3.1, O&M for IMS
Ericsson
Oct. 2012
APZ 212 60, O&M
Ericsson
Aug. 2011
ITIL foundation v3
ITIL
Dec. 2010
Signaling in core network (SS7,ISUP, SIGTRAN, CAMEL, BICC, MAP, SIP, Diameter, IP and etc.)
Ericsson
May. 2009
EMA Configuration and Operation
Ericsson
Feb. 2009
Switching ESE
Enterasys
Sep. 2007
CCTV installer
ALAS
May. 2007
CCTV Principles
Spya
Nov. 2006
Central Alarm
Spya
Nov. 2006
Banking Architecture Agency
Itautec
Mar. 2005
Servers Maintenance
Itautec
May. 2004
IP Network
Itautec
Apr. 2004
Operational Systems
Itautec
Feb. 2004
ATM Maintenance
Itautec
Sep. 2003
Micro computer maintenance
Itautec
Nov. 2002
Maintenance Electrician
SENAI
Dec. 2000
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