André Neves Correa Rocha

**** **** ***** ********* ****

Toronto, ON M8V1A4

Skype: ancrocha

Mobile: 647-***-****

647-***-****

actzl2@r.postjobfree.com

https://ca.linkedin.com/in/ancrocha

Summary

I am an Electrical/Electronic Engineer with more than seven years of experience in operation and maintenance of telecommunications platforms, servers, operational systems, network equipment and data centers in the largest telecommunications operator in South America.

Besides working with mobile network and Ericsson’s equipment, I also have experience with servers running linux (Red Hat, Debian), Windows, mysql, ldap, SAN Storage, LAN switch, security and fire systems. Focused in predictive and corrective maintenance, always keeping good quality and maintaining high service availability.

Professional ExperienceTelefonica-Vivo Platform Engineer

Feb. 2009 – Aug. 2015

Operation, monitoring and maintenance of Ericsson core network platforms: HLR AXE (APG and APZ), HSS for core IMS and LTE, Ericsson Composition Engine ECE, Ericsson Multi-Activation (EMA), Mobile Positioning Systems (MPS) and EIR. Parameters configuration, software upgrades, backups, bug fixes, hardware maintenance, alarms analysis and user support. Ensure high availability of the equipment in a 24x7 environment and on call rotation.

Operation and maintenance of multi-vendor servers and Storages (HP, DELL, SUN) running Linux, Windows, MySQL, LDAP and proprietary applications, LAN switches Cisco and Extreme. Software updates, backups, hardware maintenance. Ensuring high availability of the equipment.

Responsible for all backup routines and disaster recovery procedure. Writing script in shell and Perl for automations.

Support tier 3 for NOC and training them for act in first level support.

Ticket Management with costumers, internal clients and vendors support, coordinate support for troubleshooting failures and assurance of SLA compliance of technical calls.

Support engineering activities such as configuration control, inspections, installations, tests, acceptance and integration of new platforms and applications.

Monitor the quality of the Data Center. Electrical installations, structured cabling and air conditioning, contacting responsible staff in case of anomalies.

TIM Telecom Italia RF Engineering Intern

Apr. 2008 – Dec. 2008

Cell Planning for GSM (2G) and WCDMA (3G), helping to decrease interference and increase quality for voice and data traffic.

Monitor of network expansions and execution with third part contractors. Ensuring the schedule and SLA compliance.

Monitor the quality indicators and working in cell optimization. Create parameters configurations orders for operational team.

Propagation tests, monitoring and updating performance indicators

Participation in indoor and outdoor projects for improve the coverage.

SIEMENS Building Technologies Electrical Engineering Intern

Oct. 2006 – Mar. 2008

Acting as product Engineer assistant for home alarm, fire alarms, closed circuit television, access control and vehicle tracking systems.

Develop solutions to customer requirements and integration with the monitoring center.

Develop technical, installation and programing guide and user manuals.

Research and testing of new products and services.

ITAUTEC Electronic Technician

Nov. 2002 – Oct. 2006

Acting as a field technician on call and scale shifts to fix problems in Bank ATM with modulo Perto and MDN. Card readers, printers and cash dispenser.

Maintenance of bank automation equipment, micro computers, servers, structured network, LAN, printers and switch Cisco and Enterasys.

Hardware troubleshooting and replace when it was necessary.

Software troubleshooting (Windows), installing and upgrade.

Education

Bachelor’s Degree in Electrical Engineering - FESP, São Paulo

Canadian Equivalency (WES) – Bachelor’s degree (four years)

2004–2008

Technical College - Electronics Program - Colégio Paralelo, São Paulo

1999-2002

Courses

OSLT – Occupation Specific Language Training

Humber

Mar. 2016

LPI 101 and 102 – Administration of Linux systems

Green Systems

Aug. 2015

CSCF 12A HSS/SLF, O&M for IMS

Ericsson

Oct. 2012

IPWorks 7.0, O&M for IMS

Ericsson

Oct. 2012

SBG3.1, O&M for IMS

Ericsson

Oct. 2012

APZ 212 60, O&M

Ericsson

Aug. 2011

ITIL foundation v3

ITIL

Dec. 2010

Signaling in core network (SS7,ISUP, SIGTRAN, CAMEL, BICC, MAP, SIP, Diameter, IP and etc.)

Ericsson

May. 2009

EMA Configuration and Operation

Ericsson

Feb. 2009

Switching ESE

Enterasys

Sep. 2007

CCTV installer

ALAS

May. 2007

CCTV Principles

Spya

Nov. 2006

Central Alarm

Spya

Nov. 2006

Banking Architecture Agency

Itautec

Mar. 2005

Servers Maintenance

Itautec

May. 2004

IP Network

Itautec

Apr. 2004

Operational Systems

Itautec

Feb. 2004

ATM Maintenance

Itautec

Sep. 2003

Micro computer maintenance

Itautec

Nov. 2002

Maintenance Electrician

SENAI

Dec. 2000

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