Customer Service Manager

High Energy Professional with exceptional interpersonal and communication skills; experience in business development including revenue building, billing/collections, strategic/tactical planning; using excellent time management with a will to learn creating sound leadership and fostering team relationships.

Areas of Expertise Include:

Ability to meet deadlines under Pressure Ability to make Decisions with Honesty and Integrity Supervision of 100+ employees

Interpret data /convert into procedure Leadership Management/Decision making Motivation/Initiative/Enthusiasm

Knowledge of OSHA Positive Client Relationships Proactive Approach to Problem Solving

Results-Oriented Interviewing Confidentially Maintained in work place Knowledge of Human Resources

Operation Systems: Windows Vista/XP Software Expertise: Word, Excel, PowerPoint, Instant Messaging

Professional Experience

VCU Medical Center, Richmond VA Program Support Assistant 11/15 to Present

Coordinate in-office meetings; scheduling, equipment needs and working with other departments to accomplish task.

Perform general clerical duties; electronic/hard-copy filing systems, photocopy, faxing, mailing, and office greeter.

Assists in preparing meeting materials for committee meetings to including; taking meets and disseminate for approval.

BAART Community HealthCare, Omaha, NE Office Manager/Intake Coordinator 08/13 to 10/15

Communicate with staff and patients scheduling via computer, reminding all of billing and appointments by phone and in person.

Greet patients and venders taking all necessary and reasonable precautions to protect patients and staff using HIPPA procedures.

Screen all Intakes assigning file numbers, developed and implemented a method to track Intakes for Nurses and Therapists.

Paralegal Richmond, VA Owner Operator 10/97 - Present

Assess emotional, social, developmental, educational, vocational, financial, medical and psychiatric for legal needs.

Plan and conduct home visitations on a regular basis with seniors meeting paperwork deadlines and credit worthiness.

Document detailed findings and reported critical information requiring immediate and long-term action.

Aaron’s Sales and Lease Richmond, VA Sales Manager 06/12 – 10/12

Trained new staff members using best practices for sales, customer relationship building and collections.

Planned and conducted business visitations on a regular basis and fostering a rapport influencing future business.

Implemented new inventory system, to include warehouse organization and minor furniture repair.

The VisionMaker International, LLC Office Manager 09/09 – 04/10

Responsibilities included execute strategies for improved processes, improvements and to meet and/or exceed corporate goals.

Proven ability to supervise 30 employees over 7 divisions; analyze and manage potential investors and creditors.

Manage internal business relationships gain a comprehensive understanding of business requirements and implementation.

AVIS Rent-A-Car, Richmond, VA Owner/Operator 09/06 – 06/09 Airport Operations Manager 04/97-10/00

Flexible can adapt to fast pace environment using methods of customer service supplying 7 locations over 3 states.

Contracts where negotiated with Major Corporations building repeat business and increasing sales by 50% in one year.

Supervised/trained 100+ employees on policy and procedures using customer service techniques.

IKON Office Solutions, INC Richmond, VA Office Manager/VSU Copy Center Manager 10/04 – 12/05

Tasked with following metrics; productivity, efficiency, yield, scrap costs and learn the State purchasing system.

Strong interpersonal skills: proven ability to work well with individuals and groups with a variety of cultures.

District Manger Cash 2 U Payday Loans, Richmond, VA District Manager 02/02 – 01/04

Recruited, interviewed, hired, trained and evaluated using human resource practices, building a team to meet current and future goals.

Collaborated with management to analyze customer satisfaction and increase client base overseeing 5 locations.

Education

Mountain State University, Beckley, WV

B.S. Criminal Justice Certificate of Business Administration

A.S. Paralegal/Criminal Justice Certified Consumer Credit Counselor

University of Phoenix Hours were accrued towards MBA Six Sigma Yellow

OTHER WORK HISTORY/REFERENCES Available Upon Request

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