Customer Service Office

Paulina C. Kuntzelman

**** *. ***** *** *******, Tucson, Arizona 85757

Cell: 520-***-****

********@*****.*******.***

Summary

I am seeking a role of increased responsibility in any position for which I qualify. I am adept in skills that demonstrate dedication, focus, excelling at prioritizing, completing multiple tasks and following through. I am versatile, discreet, and results oriented offering highly skilled customer service experience in office environments. Driving productivity in student advising and student retention helps reach departmental objective and goals. I work as a registration assistant who answers a high volume of incoming calls while handling in-person inquiries from students, parents, and colleagues. My main function is as a credit cards processor, check, and cash handler that promote continued acuity in detail orientation with a focus on high quality customer service. I have managed multiple projects using proven time management methods. Knowledge acquisition and experience of the various needs in intuitive assessments for the customer instills high value in the development of each unique relationship. I am an efficient, loyal team player ready to serve the organization with a flexible and hardworking drive to succeed.

Highlights

Microsoft Office proficiency Cultural and Diversity awareness and sensitivity

Results-oriented, Self-starter, Self-directed Fluent in Spanish language, Bilingual, read, write, speak

Time management Strong interpersonal, oral, and written communication

Professional and mature, Excellent relationship building skills Knowledge/awareness of legal and ethical standards

Strong problem solver, Resourceful Conflict resolution skills Comfortable with diverse populations

Critical thinking skills, Confident public speaker Knowledge of learning disabilities, Teaching Skills

Accomplishments

I coordinated off-site registration duties for department functions for conferences and workshops including the handling of credit card, check, and cash handling. I increased office organization by developing more efficient procedures manuals and efficient customer database check and cash protocols. I specialized in web payments through PayPal systems. I re-organized and re-designed employee manual outlining all proper credit card business procedures and office policies in agreement with UA standards of PCI Compliance. I provided assistance to parents, students, and customers by directing them to appropriate university areas. I received my BSHA in June, 2012 and one current course from receiving my MSHA/ED. I am scheduled to finish coursework in February of 2015.

Experience

I have worked for the receptionist area, including greeting visitors and responding to telephone and in-person inquiries. Registered students for courses via email, correspondence, and in-person within the privacy protocols established by FERPA regulations. Made copies, sent faxes and handled incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. I have properly routed interoffice documentation, received and screened a high volume of internal and external communications, including email and mail. I am responsible for credit card deposits and cash or check reception and routing. I have translated for, advised, and directed parents, students, and faculty. I have demonstrated continual resolution of customer questions, problems, and issues.

Education

Graduated top of my class; both in my Bachelor’s studies (GPA 3.89) and Master’s Degree in Health Care Administration Education (GPA 3.91).