Customer Service Project

Madhavi L Arra

*** ********* ****

Fishkill, NY *2524

Ph: 914-***-****

e-mail: ************@*****.***

PROFESSIONAL SUMMARY

* ***** ** ** ********** as a QA Analyst

Practicing and well versed with Agile Testing methodology for the last 4 years

Good knowledge and understanding of continuous delivery

Extensive experience in testing web-based applications on multiple browsers, web portal, various platforms and versions, Chrome Dev tools and Firebug.

Thorough knowledge of SDLC and its integration with QA methodology

Proficient in investigating, reporting and tracking defects using FogBugz and Rally

Extensively involved in conducting Functional, Integration, System, Regression, UAT, Usability, Performance and Black-Box testing on both web and iOS/Andoid based mobile devices

Experienced in working with Ad hoc application testing and reporting

Coordination of the End to End Test Strategy of the projects with the multi-tiered application team and project managers

Excellent analytical, interpersonal, organizational and communicational skills. Ability to work effectively with developers, architects, projects managers and other functions

Communicate project status to Project management as and when required

Familiar with Selenium and SOAP/REST services

TECHNICAL SKILLS

Testing Tools and technologies : Selenium, API testing, SSRS, Rally, Fogbugz, JIRA, GIT, Jenkins, TestNG, ETL, JAVA

Platforms /Browsers : Various browsers such as iOS/Safari, Android/Chrome, Windows/Internet Explorer

Languages : SQL, HTML,XML

Databases : Oracle, Vertica

INDUSTRY EXPERIENCE

Amplify, NY

Senior QA Analyst July 2007 – Nov 2015

Amplify is powered by collaborative team of education, technology and creative professionals who are passionate about making a difference in the lives of students and teachers. Currently at Amplify The domain that I am responsible for includes large student demographic data, aggregate reports, student data rollover, export of data, import of data, data creation, querying data from database, Web and Mobile testing,

Participation in sprint planning meetings

Attended reviews and walkthroughs with Business, Product and Engineering teams to gather requirements.

Involved in providing support to customer service related to product issues: debugged front end and back end product issues reported in production environment.

Involved in analyzing the User Requirements.

Created software test plan and test matrix based on business requirements, Software Specifications and Design Documents

Generated test data to verify the statement/document generation of application(s) based on the user requirements

Test case development and execution

Prioritization of tasks on hand

Documentation of work products

Tested the application for specific performance on its compatibility on various web browsers like IE, Firefox, Chrome, Safari etc and on different versions of the browsers

Documented test cases and conducted manual system integration and regression testing.

Created and maintained bug reports using Bugzilla.

Guiding team members by providing necessary technical help

Coordinated with offshore team in executing tasks

Ensuring that there are no critical (P1 or P2) bugs in pre-production/production environments.

Meeting with product owners and subject matter experts to get better understanding of issues on hand and project needs

Environment: AngularJS, CoffeeScript, Grunt, HTML5, Git, Saas, Jenkins, Oracle 12g, Python, SQL XML, Django, ETL, Vertica, Web API, JSON

Educational Qualification:

1. Credential: Diploma in Civil Engineering

Institution: State Board of Technical Education and Training, Andhra Pradesh

2. Credential: Post Diploma in Computer Applications

Institution: State Board of Technical Education and Training, Andhra Pradesh

3. Credential: Bachelor of Commerce

Institution: Dr. Bhim Rao Ambedkar University, Andhra Pradesh

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